Priority Support
VIP support for work or home. Whether you need support from our help desk or a technician on-site, you'll automatically jump the queue.
Orcon offers fast, award-winning support to every customer but we understand that for some, staying connected is more critical. That's why we've created Priority Support, for extra peace of mind for those who demand the best.
Let Orcon take care of everything
Jump the queue
Priority Support means you jump our phone and email queues so you can get back to what's important, fast.
Dedicated experts
Our tech team is addicted to the internet and all things technical. They're friendly experts based in New Zealand who understand your needs and what it takes to keep you connected.
Prioritised fault resolution
If a technician is required to fix a fault at your address, you'll jump the queue and have your callout prioritised.
Frequently asked questions
Your contact details will be recorded so that when you call or email, you will reach our priority support team and get help superfast.
You can log into My Orcon and update or add additional contacts that will be added to your Priority Support list.
No, Priority Support will need to be added when you sign up with us.
No, there is no minimum term for Priority Support.
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