Frequently asked questions
You sure can! We’ll post you a SIM card with all the details you need to transfer your number. It’s easy: just activate your SIM, register it in My Orcon Mobile, and complete the form to transfer your number.
Any unused data on your base mobile plan rolls over to the next month, for up to 12 months. Handy!
Purchased add-on data will always be consumed first, followed by rollover data, and then the data in your current month’s base plan.
You can purchase 1GB of additional data for $12 and 50 additional NZ and Australia calling minutes for $7 in My Orcon Mobile.
These add-ons do not roll over and will expire after 30 days if unused.
Our mobile plans are billed once a month. You will still receive a $5 discount on your broadband bill every month (or a proportion of that if you’re billed weekly or fortnightly) for every active mobile plan on your account.
You can change your plan in My Orcon Mobile by choosing your preferred plan and selecting “Buy Plan.”
Note: if you choose to have your new plan take effect immediately, any unused allowances from the previous plan won’t be credited. Instead, you can opt to have the changes commence at the start of your next mobile billing period.
Global Roaming is enabled by default, you just need to purchase a roaming pack in My Orcon Mobile. For information on casual roaming rates, take a look at our mobile rates page.
If you've joined us before April 30, your roaming rates are below. Those joining after April 30 should refer to 2degrees' roaming rates.
Our casual rates for services such as MMS, directory assistance and international calls are available on our mobile rates page.
Looking for other ways to connect?
Explore our high-speed plans