You sure can! We’ll post you a SIM card with all the details you need to transfer your number. It’s easy: just activate your SIM, register it in My Orcon Mobile, and complete the form to transfer your number.

Any unused data on your base mobile plan rolls over to the next month, for up to 12 months. Handy!

Purchased add-on data will always be consumed first, followed by rollover data, and then the data in your current month’s base plan.

You can purchase 1GB of additional data for $12 and 50 additional NZ and Australia calling minutes for $7 in My Orcon Mobile.

These add-ons do not roll over and will expire after 30 days if unused.

Our mobile plans are billed once a month. You will still receive a $5 discount on your broadband bill every month (or a proportion of that if you’re billed weekly or fortnightly) for every active mobile plan on your account.

You can change your plan in My Orcon Mobile by choosing your preferred plan and selecting “Buy Plan.”

Note: if you choose to have your new plan take effect immediately, any unused allowances from the previous plan won’t be credited. Instead, you can opt to have the changes commence at the start of your next mobile billing period.

Global Roaming is enabled by default, you just need to purchase a roaming pack in My Orcon Mobile. For information on casual roaming rates, take a look at our mobile rates page.

If you've joined us before 30 April 2023, your roaming rates are below. Those joining after 30 April 2023 should refer to 2degrees' roaming rates.

Mobile operators in some countries like the USA and Australia, are either starting to or have already shutdown their 3G networks.

From 28 October 2024, all 3G networks in Australia are due to shut down. Without an up-to-date phone, you won't be able to use voice services while roaming.

Orcon mobile is powered by the 2degrees network. To avoid any issues when using your phone overseas, check the 2degrees list of VoLTE roaming capable devices before your trip.

You can find out which overseas countries have VoLTE when roaming here.

Our casual rates for services such as MMS, directory assistance and international calls are available on our mobile rates page.

Along with other mobile operators in NZ, we are shutting down our 3G service towards the end of 2025. By shutting down our 3G network, we'll be able to further expand our 4G and 5G coverage, to meet customer demand for more up-to-date technology.

Orcon Mobile operates on the 2degrees network. To avoid any future issue, you can check if your device is VoLTE capable on the 2degrees website here.

As a vulnerable Consumer with an Orcon mobile, do I need to do anything before the 3G network shuts down?

For those on our Vulnerable Consumers Register, no action is required at this time. Our team will be in touch to ensure the the phone you've been provided is good to go prior to 3G services being switched off. If you have any questions, get in touch with out team by email at [email protected] or give us a call on 0800 13 14 15.

Will my medical alarm or monitored security alarm work when 3G shuts down?

If you're using medical or security alarms, they might still be relying on 3G technology. If you're concerned your alarm may be impacted, please check with your current provider to ensure it's up to date and compatible with 4G.