Contact
Need a hand?

Our help desk is based right here in New Zealand! All general accounts queries are taken by email—we answer them super-fast, and you don't have to mess about on the phone.

Email

Our dedicated email support team will get back to you super-fast. Email the team here.

Chat

Need a hand now? Tap the Help button in the lower right. Live chat is available from 9am to 7pm, Monday to Friday and 9am to 5pm on Saturdays.

Help

Our online knowledge base has stacks of helpful info, including answers to our most common queries. Head over and check it out.

Sales

Check what's available at your address and sign up online or, upgrade your existing plan.

Help Desk

  • Technical Support0800 13 14 15
  • International00649 929 0408
  • Business0800 70 10 50
  • Collections 0800 13 30 30
  • Moving House0800 89 34 96
  • Sales0800 56 46 87

Hours

Accounts team

9am - 7pm Monday - Friday
10am -  5pm Weekends

Technical team

8am - 10pm Monday - Friday
8am -  8pm Saturday
10am - 8pm Sunday & public holidays

Postal

  • Postal address
    Orcon
    P.O. Box 302362
    North Harbour
    Auckland

    Courier deliveries
    Level 2, 1 The Strand
    Takapuna, Auckland 0622
    NEW ZEALAND

Media Queries

For media queries, please email  mediaenquiries@vocusgroup.co.nz

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