Contact Feedback Support



Need a hand, got a question?

The best way to get in touch is email – we answer them super-fast, and you don’t have to mess about on the phone. Please include some details (account number, phone number, email address, you get the drill) so we’ll be able to find your account and help even faster.

For general queries

For billing queries

For technical queries

Contact Form


Accounts team

8.00AM - 8.00PM Monday - Friday
9.00AM - 8.00PM Saturday
10.00AM - 5.00PM Sunday and public holidays

Technical team

8.00AM - 10.00PM Monday - Friday
8.00AM - 8.00PM Saturday
10.00AM - 8.00PM Sunday and public holidays


Postal address

P.O. Box 302362
North Harbour

Courier deliveries

Level 2, 1 The Strand
Takapuna, Auckland 0622
New Zealand

Help Desk

Freephone         0800 13 14 15
International      +64 9 444 4414

Credit Services  0800 13 30 30
Moving House   0800 89 34 96



Sign Up or Upgrade 

0800 56 46 87




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