Contact
Need a hand?

Our help desk is based right here in New Zealand! All general accounts queries are taken by email—we answer them super-fast, and you don't have to mess about on the phone.

Email

Our dedicated email support team will get back to you super-fast. Email the team here.

Chat

Need a hand now? Tap the Help button in the lower right. Live chat is available from 9am to 7pm, Monday to Friday and 9am to 5pm on Saturdays.

Help

Our online knowledge base has stacks of helpful info, including answers to our most common queries. Head over and check it out.

Covid-19 Support

We’ve put together some info that may be helpful during the lockdown. Check it out here

Hours

Accounts team

 9am -  7pm Monday - Friday
10am -  5pm Weekends

Technical team

 8am - 10pm Monday - Friday
 8am -   8pm Saturday
10am -  8pm Sunday & public holidays

Collections team

8:30am - 5pm Mon - Friday, excluding public holidays

Help Desk

  • Technical Support 0800 13 14 15
  • International +64 9 929 0408
  • Business 0800 70 10 50
  • Collections 0800 13 30 30
  • Moving House 0800 89 34 96
  • Sales 0800 56 46 87

Postal

  • Postal address
    Orcon
    P.O. Box 302362
    North Harbour
    Auckland

    Courier deliveries
    Level 5, 34 Sale St
    Auckland 1010
    New Zealand

Media Queries

For media queries, please email  mediaenquiries@vocusgroup.co.nz

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