Network Status Updates
13/09/16 08:57 AM
Planned Network Maintenance Overnight (Resolved)
Planned Network Maintenance Overnight may require some customers to reboot their modems to restore Internet service.
09/09/16 04:46 PM
Outage in Torbay and Hibiscus Coast (Resolved)
***This is now resolved*** There is currently an outage effecting customers in Torbay and Hibiscus Coast. This is been investigated by our Network Engineers.
05/09/16 04:30 PM
Nationwide Data and Voice services degradation (Resolved)
Network Engineers are investigating a hardware failure impacting Data and Voice service. No ETR at this stage.
11/08/16 05:00 PM
Fibre Cut in Massey Auckland (Resolved)
***This is now resolved*** Some customers in Massey may have lost phone and internet services due to a Fibre Cut in the area. This is been investigated by field technicians.
21/07/16 09:47 AM
Auckland Internet Connectivity (Resolved)
Some customers in Auckland may have lost Internet connectivity overnight, please reboot your modem/router to restore service.
31/03/16 10:11 AM
Increase in Phishing and Spoofing Emails
We have noticed an increase in Phishing and Spoofing emails be received by our customers. We recommend that you don’t open any email attachments or click on any links from senders that you don’t know, and disregard emails from your own email address (spoofing).