Network Status Updates

  • 21/08/15 08:48 AM Mount Eden exchange outage

    Update as of 21/08/2015 11:35: This should now be resolved. Customers may need to reboot their modems to restore service. Update as of 21/08/2015 10:02: Technicians are now working on resolving this issue at the exchange. Updates to follow as they become available. 21/08/2015 08:51: Some DSL customers in the Mount Eden area will have complete loss of service (No Sync and No dial tone) due to an unforeseen equipment failure. This is currently being investigated and there is no known estimate for resolution at this time.

  • 20/08/15 03:07 PM Connectivity Issues (Resolved)

    There was a brief interruption in services due to a BNG switchover. Customers may require a reboot of their modem/router to restore services.

  • 18/08/15 04:23 PM No PPP in the Greater New Plymouth and Taranaki regions. (Resolved)

    Customers in the New Plymouth and Taranaki regions experienced downtime due to a Fibre cut which impacted one of our BNGs. This should now be resolved but some customers may need to reboot their devices to restore service.

  • 11/08/15 09:29 AM No PPP in Rotorua Area (Resolved)

    **Resolved 10:00am 11-8-2015, Some customers may need Router reboot to regain service** Engineers are investigating. No ETR at this stage.

  • 27/07/15 03:24 PM Registration drop on SBC (Resolved)

    Some customers may be experiencing issues with calls dropping, such as calls dropping, can’t be called and can’t call issues. Services may require a reboot. If you are still experiencing issues after rebooting please contact our support desk.

  • 21/07/15 04:25 PM Authentication Issue Christchurch (Resolved)

    UPDATE - 21/07/15 - 17:43 Hrs - Issue is resolved (under observation).

  • 16/07/15 01:45 PM [Resolved] KWHC and iServe - Emails and Websites slow to load or timeout from Spark network

    9:30am 17.07.2015 - [Resolved] Under Observation The Kiwi Web Hosting Company and iServe customers may be experiencing speed and request time out issues when accessing our platform from the Spark network. Our Engineers are currently investigating this issue but we recommend also raising this with your Internet Service Provider as we suspect the issue to be on their side.

  • 16/07/15 09:08 AM Hamilton UFF UFB and UBA DSL NO Data (Resolved)

    **Resolved as of 15:30 16/07/15 - Service should now be restored. Some customers may need to reboot their modems or routers for changes to take effect. ***************************************************************** Network engineers are investigating. Currently No ETA.

  • 13/07/15 10:35 AM Popup with 2015 Orcon Internet Ltd Survey - **SCAM**

    Please close and do not supply any personal information as this is a SCAM.

  • 07/07/15 05:20 PM Intermittent Web Browsing - International (Wellington and South Island) (Resolved)

    Update: This should now be resolved and under observation as of 12:30pm 08/07/2015. Some users may need to reboot their modems to restore service. Customers in the Wellington region and the South Island may intermittently experience web browsing issues with international sites. This is currently under investigation and there is no known ETA for resolution at this time.