Network Status Updates

  • 16/06/15 07:14 AM Customers in Tauranga, Palmerston North, Napier and Auckland area may need to reboot their router

    Due to an upgrade this morning some customers in the Tauranga, Palmerston North, Napier and Auckland area may need to reboot their router to get back online – this is as simple as turning your router on and off.  We apologise for the inconvenience”

  • 09/06/15 10:19 AM Broadband No PPP in Auckland and Christchurch area

    21:00 09/06/15 - Impacted Auckland Customers were re-routed via an alternate Handover link. Migration completed at 9:00PM which should now restore service. Some customers may need to reboot their routers to regain service. 16:00 09/06/15 - Christchurch Fibre No Auth was resolved at approx. 10:00am today. 11:15am 09/06/15 - Root cause has been identified. Field Technician has been dispatched to site to investigate and resolve. 11:00am 09/06/15 - The Issue has been escalated with our Carrier Chorus to investigate. NO ETR. 10:00am 09/06/15- Still receiving reports of EUBA customers with no PPP in Auckland and Christchurch Engineers are continuing to investigate, no ETR at this stage.

  • 27/05/15 09:41 AM Webmail login error

    Orcon webmail is currently presenting an error when users attempt to log in. Engineers are investigating this issue.

  • 30/04/15 08:30 AM **Resolved**Hamilton Broadband Outage (Resolved)

    **2015-04-30 12:40PM Resolved - Under Observation -  Issue has been Resolved which was impacting some Orcon Data circuits - DSL, UFB, HSNS. Some customers may need to reboot their routers to regain service.** Update 11am - We are receiving reports of a large number of connections in Dunedin that are also experiencing a loss of service. Please ensure that your router has been restarted as this may bring the service back up. We are currently experiencing an outage in the Hamilton region effecting ADSL, VDSL and UFB. Our engineers are currently investigating. Further updates will be provided when made available.

  • 14/04/15 09:29 AM Orcon Genius Customers may be experiencing issues with calling

    **UPDATE - 2015-04-14 09:30** Issue has re-occured, Engineers are still investigating. A reboot of the router should regain service. A reboot of of your modem should resolve this issue.

  • 08/04/15 05:25 PM Network Upgrade - 09/04/15

    We are completing a network upgrade on Thursday morning between 2am and 6am, please reboot your Router if you have any connection problems after this time.

  • 31/03/15 09:02 AM Hamilton UBA No Auth and No Data Issue (Resolved)

    **2015-03-31 09:30 Resolved : Under-observation. Customer Router reboot may be required to regain service.** Some UBA DSL Customers in Hamilton may be experiencing No Authentication or No Data throughput Issues. Engineers are investigating. NO ETA.

  • 21/02/15 06:02 PM Scam email warning

    We are seeing an increase in fake and “phishing” emails targeting Orcon customers. These emails contain a variety of links, login requests, surveys etc. We would like to emphasise that no genuine Orcon email will request you to login to confirm login details or validate your account etc. Currently one is being used that refers to a change in our webmail clients requiring users to re-authenticate on a website. This is fake and users should NOT enter their login details on any 3rd party website. Users can safely login to their “My Orcon” page but should never use their My Orcon login details on any other website. These emails should be ignored and deleted.

  • 17/02/15 10:41 AM No current known outages on Orcon’s Network

    Please report any individual issues through normal channels.