Network status updates

27/05/15 10:41 am Webmail login error

Orcon webmail is currently presenting an error when users attempt to log in.
Engineers are investigating this issue.

30/04/15 9:30 am Some ADSL, VDSL & UFB services in the Hamilton, Dunedin, Whangarei and Auckland area affected

(Resolved)

**2015-04-30 12:40PM Resolved - Under Observation -  Issue has been Resolved which was impacting some Orcon Data circuits - DSL, UFB, HSNS.
Some customers may need to reboot their routers to regain service.**


Update 11am - We are receiving reports of a large number of connections in Dunedin that are also experiencing a loss of service. Please ensure that your router has been restarted as this may bring the service back up.

We are currently experiencing an outage in the Hamilton region effecting ADSL, VDSL and UFB.
Our engineers are currently investigating. Further updates will be provided when made available.

14/04/15 10:29 am Some Genius customers are experiencing Cant be called or cant call and No dial tone. Engineers are investigating, a reboot of the router should resolve the issue.

**UPDATE - 2015-04-14 09:30** Issue has re-occured, Engineers are still investigating. A reboot of the router should regain service.

A reboot of of your modem should resolve this issue.

8/04/15 6:25 pm Network upgrade - 09/04/15

We are completing a network upgrade on Thursday morning between 2am and 6am, please reboot your Router if you have any connection problems after this time.

31/03/15 9:02 am **Resolved**Hamilton UBA No Auth and No Data Issue

(Resolved)

**2015-03-31 09:30 Resolved : Under-observation. Customer Router reboot may be required to regain service.**
Some UBA DSL Customers in Hamilton may be experiencing No Authentication or No Data throughput Issues.
Engineers are investigating. NO ETA.

21/02/15 6:02 pm Increase in phishing and fake "from Orcon" email activity

We are seeing an increase in fake and “phishing” emails targeting Orcon customers.

These emails contain a variety of links, login requests, surveys etc. We would like to emphasise that no genuine Orcon email will request you to login to confirm login details or validate your account etc.

Currently one is being used that refers to a change in our webmail clients requiring users to re-authenticate on a website. This is fake and users should NOT enter their login details on any 3rd party website.

Users can safely login to their “My Orcon” page but should never use their My Orcon login details on any other website. These emails should be ignored and deleted.

17/02/15 10:41 am No current major outages on Orcon's Network

Please report any individual issues through normal channels.

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