Frequently asked questions
You sure can! We’ll post you a SIM card with all the details you need to transfer your number. It’s easy: just activate your SIM, register it in My Orcon Mobile, and complete the form to transfer your number.
Any unused data on your base mobile plan rolls over to the next month, for up to 12 months. Handy!
Purchased add-on data will always be consumed first, followed by rollover data, and then the data in your current month’s base plan.
You can purchase 1GB of additional data for $12 and 50 additional NZ and Australia calling minutes for $7 in My Orcon Mobile.
These add-ons do not roll over and will expire after 30 days if unused.
Our mobile plans are billed every 30 days, so slightly more frequently than monthly. Because your broadband bill is sent monthly, you may get the odd monthly bill that includes more than one mobile plan charge – although this will be rare. There may also be the odd month where your monthly bill doesn’t actually include any mobile plan charges at all. Regardless of how many mobile plan charges are included in your monthly Orcon bill, you will still receive a $5 discount on your broadband bill every month (or a proportion of that if you’re billed weekly or fortnightly) for every active mobile plan on your account.
You can change your plan in My Orcon Mobile by choosing your preferred plan and selecting “Buy Plan.”
Note: if you choose to have your new plan take effect immediately, any unused allowances from the previous plan won’t be credited. Instead, you can opt to have the changes commence at the start of your next mobile billing period.
Global Roaming is enabled by default, you just need to purchase a roaming pack in My Orcon Mobile. For information on casual roaming rates, take a look at our mobile rates page.
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