Contact Feedback Support



Need a hand, got a question?

Our help desk is now based right here in New Zealand! All general accounts queries are taken by email – we answer them super-fast, and you don’t have to mess about on the phone. Please include some details (account number, phone number, email address, you get the drill) so we can find your account and help even faster. Technical queries are still taken by phone and don’t forget, you can do a bunch of handy things by logging into your My Orcon account online.


For general queries

For billing queries

For technical queries

Contact Form


Accounts team

9.00AM - 7.00PM Monday - Friday
10.00AM - 5.00PM weekends and public holidays

Technical team

8.00AM - 10.00PM Monday - Friday
8.00AM - 8.00PM Saturday
10.00AM - 8.00PM Sunday, Easter Saturday and public holidays


Postal address

P.O. Box 302362
North Harbour

Courier deliveries

Level 2, 1 The Strand
Takapuna, Auckland 0622
New Zealand

Help Desk

Tech Support     0800 13 14 15 opt. 1
Move House      0800 13 14 15 opt. 2
Collections         0800 13 30 30

International      +64 9 929 0408



Sign Up or Upgrade 

0800 56 46 87




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