Case Study: Speedscan
Founded in 1997, Speedscan brings together a combination of experience, leading edge technologies and robust processing services to deliver world class outsourcing solutions for document intensive businesses. These Document Process Outsourcing (DPO) solutions are delivered from multiple locations across Australia, New Zealand and the Philippines, driving efficiency, productivity and profitability for more than 500 companies and managing more than one billion pages. Gavin Thwaites, General Manager, Speedscan talked to Orcon.
As an innovative company, Speedscan is continually looking at ways to use technology to improve business operations in order to better satisfy customer service demands. There was a need to refresh the phone technology and they were looking for a solution that would:
- Enable a fully integrated Australasian telecommunications platform.
- Enable their employees to take advantage of benefits provided by the convergence of technology. For example dialing directly from Outlook programs or accessing voicemail through Outlook
- Save costs on voice services
- Provide disaster recovery capabilities for the business
- Deliver the same voice quality as they were getting at present
Orcon was up for the challenge. Here’s what the switch to Orcon meant for Speedscan:
ENABLING EMPLOYEES: “SIP Technology has matured to a point where the benefits that were promised can now be realized without compromising either quality or functionality.”
SAVING COSTS: “Our voice costs have come down three-fold.”
DISASTER RECOVERY: “Our disaster recovery capability is a key benefit for us, it’s important to our business that customers are always able to connect to us. We now have the ability to automatically re-route our Auckland and Wellington offices, as required. This is critical to our business continuity.”
ENSURING VOICE QUALITY: “The call quality is good. It’s crisp, clear and very reliable.”
