System Status

Current Issues

Possible international speed and/or latency problem

Several customers have let us know that they are continuing to experience sub-optimum performance on their broadband connection, particularly when accessing content from international sites and/or gaming.

We believe that we have resolved this issue, and so need your help in order to determine what is causing any problems that you may be continuing to experience. You can help us by logging a ticket with as much of the following information as possible:

  • Which sites in particular are affected?
  • Are you surfing the web or playing a game?
  • If it is gaming, what is the game?
  • What is the IP address of the server?
  • Which ports are you running it on?
  • Please run a trace to the affected site and send us the results

We need as much information as we can get from you in order to effectively diagnose and resolve this issue.

Hot tip: Many common broadband issues can be solved by restarting your broadband modem/router.

General issues

Please read on for historical and upcoming issues. Additionally, this page lists changes in our services and general warnings of phishing and other possible fraud attempts.

Also note that Telecom are upgrading and working on various exchanges around the country on a daily basis. This can mean that there is local loss of connectivity. Usually these are scheduled for the early hours of the morning. You may need to reboot your router before you are able to reconnect if your local exchange has been worked on.

Phishing Attack

A few of our customers have received an email claiming to be from Orcon asking you to verify your email contact details. The title of the email is "VERIFY YOUR ORCON EMAIL ACCOUNT NOW !!!". Please delete this email. This email is not from Orcon and we do not approach our customers in this way. If you suspect that an email may be fraudulent, please call our Contact Centre before taking any further action.

Historical Events

International speed issues

2008-05-05 - 2008-05-12: Some Orcon broadband customers were experiencing slower than normal speed when accessing content from international servers. Our engineers have now resolved the problem which was caused by one of our routers routing traffic incorrectly.

Voice Fault

2008-05-12 11:55 : A core system fault meant that some customers are unable to make or receive calls for a short period of time. This has now been resolved.

Orcon+ Network Stability Issue

2008-03-01 - 2008-03-14: There were a small number of customers on the Orcon+ network experiencing intermittent outages in their broadband and/or phone service. A software patch was deployed over the weekend (13/14 April) which has resolved these issues.