Network status updates

9/02/12 11:47 am New Plymouth local calling issue

There is currently an issue affecting Genius customers in the New Plymouth area that will cause local calls to fail unless the area code is entered first. We are currently investigating this issue and are working to resolve it as soon as possible.

8/02/12 4:16 pm **Resolved**Outage in Palmerston North for fault resolution changes

(Resolved)

Toll Bypass customers in the region will not be able to make any calls for the duration of the outage. LLU & Genius customers in the region will also have issues receiving local calls.  5 minute outage expected.

2/02/12 11:19 am **Update**Some Orcon voice mail users are currently experiencing issues intermittently.

** Update 08/02/2012 9.30am - The majority of the Voicemail issues should now be resolved however there are still some problems with the new Voicemail notification tone that are being investigated further**

Some Orcon voice mail users are currently experiencing issues intermittently.
The issues include:

1.VM beep not disappearing even after clearing VM’s.
2. No VM notification – no beep, no VM light.
3. No VM tone to leave message - continuous ringing.
4. Cant leave VM – beeps then after 1s it cuts off.
5. Unable to create a Voice Message(personal greeting) when setting up VM.

26/01/12 8:13 am Toll Calling Issues

(Resolved)

Some Orcon customers may be unable to make toll calls. This is a known issue and our Voice engineers are working to resolve the issue.

22/01/12 7:57 am ***RESOLVED***Some Orcon customers in the Auckland region may currently have no dialtone. (Monday update)

(Resolved)

Monday update - we undertook more work Sunday night. Service should now be fully restored, but some Genius customers may need to reboot their modems.

Thanks

17/01/12 4:11 pm smtp.orcon.net.nz has become unresponsive, this will result in outbound mail failure. Engineers are investigating.

(Resolved)

12/01/12 4:13 pm Auckland LLU and Upper North Island EUBA Offline

(Resolved)

We experienced a brief outage at 17:00 hours

This would have affected all LLU customers and most EUBA customers in the upper North Island.

Customers may need to reboot their modems to restore service.