Network status updates

Dear Orcon Webmail Account Owner,

This Email is from Customer Care and we are sending it to every Email User
Accounts Owner for safety. We are having congestions due to the anonymous
registration of Accounts. So we are shutting and your Account was among
those to be deleted. We are sending this e-mail to you so that you can
verify and let us know if you still want to use this account.

If you are still interested please confirm your account by filling the
space below. Your User name, password, date of birth and your country
information would be needed to verify your Account.

Due to the congestion in all users and removal of all unused Accounts,
would be shutting down all unused Accounts, You will have to confirm your
E-mail by filling out your Login Information below after clicking the
reply button, or your account will be suspended within 48HRS hours for
security reasons.

* Username: .....................
* Password: .....................
* Date of Birth: ................
* Country Or Territory: .........

After following the instructions in the sheet, your account will not be
interrupted and will continue as normal.Thanks for your attention to this
request.

We apologize for any inconveniences.

Warning!!! Account owner that refuses to update his/her account after
24HRS of receiving this warning will lose his or her account permanently.

Sincerely,
Customer Care Unit,
Webmaster Team.
——————————————————————————————-
© 2009 Orcon, Inc. All rights reserved.

21/04/09 8:20 am Intermittant Rural Broadband connection

(Resolved)

We experienced an intermittent Rural Broadband outage.  Our technicians have resolved this.  We apologise for any inconvenience this may cause.

20/04/09 1:37 pm Unplanned outage: Orcon Broadband services

(Resolved)

We would like to inform customers of a recent outage affecting Broadband services, this outage meant that some customers were not able to authenticate with our servers for some time this morning. Our technicians have now resolved this issue. We apologise for any inconvenience this may have caused and thank you for your patience.

17/04/09 5:25 pm Scheduled Maintenance for Orcon@home services

Customers on the Orcon@home network will lose Broadband services for around 30 minutes during 2009-04-23 01:00:00 and 2009-04-23 06:00:00. Some customers will have to restart their modems to regain connectivity.  Thank you for your patience during this time.

17/04/09 5:18 pm Scheduled Maintenance for Orcon@home+ services

Customers on the Orcon@home+ network will lose both Broadband and Homeline services for around 30 minutes during 2009-04-21 01:00:00 and 2009-04-21 06:00:00. Some customers will have to restart their modems to regain connectivity.  Thank you for your patience during this time.

12/04/09 6:28 pm Scheduled Maintenance for Orcon@home+ services

Customers on the Orcon@home+ network in the following areas will lose both Broadband and Homeline services for around 15 minutes during 2009-04-14 01:00:00 and 2009-04-14 03:00:00:

Avondale
Forest Hill
Glendowie
Hibiscus coast
Manukau City
Manurewa
Mount Eden
Massey
Mount Roskill
Some customers will have to restart their modems to regain connectivity.  Thank you for your patience during this time.

8/04/09 12:08 pm Intermittent issue with the POP mail servers.

(Resolved)

We recently experienced an issue with our POP mail servers, this may have affected the sending and receiving of emails. Our technicians have now completed the maintenance on these servers to resolve this issue. We thank you for your patience during this time.

7/04/09 2:12 pm Outage in the Te Atatu area affecting Phone Line services

(Resolved)

We recently experienced an outage in the Te Atatu area. This is affected Homeline services. Our technicians have now resolved this for you, we thank you for your patience during this time.

7/04/09 9:59 am POP Mail outage

(Resolved)

We recently experienced an outage with the POP mail servers that prevented customers from receiving emails.Our technicians have now resolved this for you.  We thank you for your patience during this time.

7/04/09 8:16 am Outage in the Mt Albert area affecting Broadband and Phone Line services

(Resolved)

We recently experienced an outage in the Mt Albert area. This is affected Homeline and Broadband services. Our technicians have now resolved this for you.  We thank you for your patience during this time.

3/04/09 3:51 pm Unplanned outage: Mail outage

(Resolved)

We recently experienced an email outage, this affected the sending and receiving of emails. Our technicians have now resolved this issue, we thank you for your patience during this time.

2/04/09 11:18 am Unplanned outage: Homeline and Broadband services in the Ellerslie, Papatoetoe and Howick areas

(Resolved)

We recently experienced an outage in the Ellerslie, Papatoetoe and Howick areas, this affected Broadband and Phoneline services. Our technicians have now resolved this for you and we thank you for your patience during this outage.

You may need to reboot your Broadband modem to regain connectivity.

1/04/09 10:17 am Unplanned outage: Homeline and Broadband+ services in the Glenfield area

(Resolved)

We recently experienced an outage in the Glenfield area affecting Homeline and Broadband services connected to our Orcon@Home+ network. Our technicians have now resolved this issue,  we thank you for your patience during this time.  You may need to reboot your Broadband modem to regain connectivity.

31/03/09 11:23 am Telecom Network Outage

(Resolved)

Our supplier is currently having issues with their network in Auckland, Wellington, Christchurch and Dunedin which will effect certain customers abilities to authenticate with our servers.

We currently have engineers investigating this issue and will resolve this as soon as possible.

We recommend customers to reboot their router or modem periodically and then after this has been resolved you should connect to the network again.

28/03/09 6:44 am Unplanned outage: Homeline+ services in the Mt Roskill area

(Resolved)

We would like to inform customers of a recent outage effecting Homeline+ services on the Mt Roskill Exchange. This outage occurred from 2009-03-27 22:20:00 to 2009-03-27 22:40:00 and only affected customers off the Orcon@home+ network.

Our technicians have now solved this issue. We apologise for any inconvenience this may have caused and thank you for your patience.

27/03/09 3:15 pm Rural Internet outage.

(Resolved)

We recently experienced an outage affecting our Rural Broadband services.

Technicians have now resolved this issue, we apologise for any inconvenience this may have caused.

27/03/09 8:33 am Outage in the Waiuku area affecting Broadband and Phone Line services

(Resolved)

We recently experienced an outage in the Waiuku area affecting Broadband and Phone Line services. Our technicians have now resolved this issue, you may need to restart your router to regain connectivity.  We thank you for your patience during this time.

26/03/09 4:16 pm Scheduled Maintenance for Orcon@home+ services in Devonport on 30/03/2009

Customers on the Orcon@home+ network in Devonport will lose both Broadband and Homeline services for around 15 minutes during 2009-03-30 01:00:00 - 2009-03-30 02:00:00. Some customers will have to restart their modems to regain connectivity.  Thank you for your patience during this time.

25/03/09 8:09 pm Email Outage

(Resolved)

We experienced a fault, which affected our email services. It affected your ability to access webmail and email services.

This is now resolved and if you are experiencing any further issues please contact us.

We apologise for any inconvenience this may have caused.

24/03/09 8:26 am Card Outage on Remuera Exchange

(Resolved)

We would like to inform customers of a recent outage effecting one of our cards on the Remuera Exchange. This outage effected Broadband services.

Our technicians have now solved this issue. We apologise for any inconvenience this may have caused and thank you for your patience.

13/03/09 10:18 am Unplanned outage: Broadband and Homeline services in the Northland and Whangarei region.

We are currently experiencing a Fibre fault which is affecting Broadband and Homeline services. Technicians are aware of the issue and are working as quickly as the can to fix it.

We appologise for any inconvenience this may cause.

10/03/09 1:47 pm Orcon Webmail outage

(Resolved)

We are experienced a webmail outage. Our technicians have resolved this issue.
We appologise for any inconvenience this may have caused.

10/03/09 11:55 am Titirangi Exchange Outage

(Resolved)

We experienced an outage on the Titirangi Exchange. This affected both Broadband and Voice services for those customers connected to this exchange.
This is now resolved and we appreciate your patience during this time.

24/02/09 11:15 am Scheduled Maintenance for LLU in Te Atatu 2009-02-24 12:00:00 01:00:00

Customers on LLU in Te Atatu will be unable to make or receive calls for about 10 minutes during this time.  This maintenance will resolve the problem with some customers getting no dial tone for 5 seconds rather than the voice mail message waiting tone.  Thank you for your patience during this time.

20/02/09 6:52 pm Howick Voice Outage

(Resolved)

We are currently experiencing an outage on the Howick Exchange. This will affect Voice services for those customers connected to this exchange.

Our technicians are aware of this issue and are currently investigating. We will have this resolved as soon as we can and we appreciate your patience during this time.

20/02/09 1:53 pm Unplanned outage: Satellite outage

Orcon customers who are connected via Satellite may find intermittent or loss of services, this is due to the weather conditions. Due to this we are not able to provide a restore time, but things will improve as the weather conditions do. Thank you for your patience.

13/02/09 10:33 am Telecom outage affecting Orcon UBA Broadband customers

(Resolved)

Telecom is currently experiencing an outage on their network that dropped about 3000 UBA customers at around 10:40AM.  This in turn affected Orcon Broadband customers.  Technicians are aware of the issue and resolving it as soon as possible.

13/02/09 8:49 am Email outage affecting all POP email

(Resolved)

We experienced an outage affecting email services. Customers were unable to receive mail. Our technicians have resolved this issue.  We thank you for your patience during this time.

11/02/09 12:24 pm Rural Internet outage in the Bay of plenty region

(Resolved)

We experienced a rural Broadband outage in the Bay of plenty region. Our technicians have resolved this issue. We apologise for any inconvenience this may have caused.

9/02/09 11:29 am Orcon Webmail outage

(Resolved)

We recently experienced an outage with Orcon Webmail. Our technicians have now resolved this issue. We apologise for any inconvenience and thank you for you patience.

7/02/09 8:15 am Card Outage on Remuera Exchange

(Resolved)

We would like to inform customers of a current outage effecting one of our cards on the Remuera Exchange. This outage will most likely effect both Voice and Broadband services.

Our technicians are aware of this issue and investigating the matter. We apologise for any inconvenience this may cause and hope to have the fixed as soon as possible.

5/02/09 7:50 am Fibre fault in the Auckland region - updated 5/02/09 11:33am resolved 05:30 6th Feb 2009

(Resolved)

A Fibre fault in the Auckland area is affecting customer using Telstra national Transit, PacNet international Transit and Telstra/frame circuits.

Technicians have located the break and are currently on-site to conduct repairs, this has now been fixed.

We apologise for any inconvenience this may have caused.

4/02/09 3:27 pm Rural Internet outage in the Waikato region

(Resolved)

UPDATE: We would like to advise customers that this issue has now been resolved. Please reboot your routers and for any further assistance contact our Helpdesk on 0800 13 20 20.

We are experienced a rural Broadband outage in the Waikato region. Our technicians have resolved of the issue.

We apologise for any inconvenience this may have caused.

3/02/09 1:39 pm Outage in the Mt Albert and Remuera area affecting Broadband and Phone Line services

(Resolved)

We recently experienced an outage in the Mt Albert and Remuera area affecting Broadband and Phone Line services. This was due to a power outage on the Vector Backhual.  We thank you for your patience during this time.  You may need to reboot your Broadband modem to get your services up and running again.

3/02/09 12:03 pm Planned Browns Bay Exchange Outage 13 February 2009

The Browns Bay Exchange will be down due to Vector communications making permanent repairs on 13th February 2009

Both Broadband and Voice services will be affected, this will last for 30 minutes from 5:30am until 6:00am.

3/02/09 11:51 am LLU: Planned Takapuna Exchange Backhaul Outage on the 12 February 2009

The Takapuna Exchange Backhaul will be down due to road works in the local area on Taharoto Road on 12th February 2009

Both Broadband and Voice services will be affected, this will last for 2 hours from 12:30am until 2:30am.

2/02/09 8:50 pm Outage in the Remuera area affecting Broadband services

(Resolved)

We recently experienced an outage in the Remuera area. This affected Broadband services only. Our technicians have now resolved this for you. You may need to reboot your Broadband modem to get your services up and running again. We apologise for any inconvenience this may have caused.

1/02/09 8:55 am Outage in the Howick area affecting all Orcon@home+ services

(Resolved)

We experienced an issue on the Howick exchange which affected both Broadband and Homeline services between 12.45am and 01.00am on the 01/02/09. Our technicians have resolved this matter, we thank you for your patience during this time. You may need to restart your modem to get your Broadband service up and running again.

31/01/09 1:14 pm Scheduled Outage: Orcon+ customers on the Airedale exchange will experience a short (approx 30 minutes) outage to all services from 5.30pm on Wednesday the 04/02/2009.

This outage is due to work being carried out by our technicians from 5.30pm on Wednesday the 04/02/2009 on the Airedale exchange.  All customers hosted off the Airedale exchange will lose Homeline and Broadband services from 05:30.  We apologise for any inconvenience caused.  You may need to restart your modem to get the Broadband up and running again.

30/01/09 12:38 pm Outage in the Howick area affecting all LLU services

(Resolved)

We experienced an issue on the Howick exchange which affected both Broadband and Homeline services. Our technicians have resolved this matter, we thank you for your patience during this time.

29/01/09 5:30 pm Outage in Auckland City area affecting Broadband and Phone Line services

(Resolved)

We recently experienced an outage in Auckland Central. This affected Homeline and Broadband services. Our technicians have now resolved this for you and we thank you for your patience during this time.

28/01/09 7:46 pm Scheduled Outage: Orcon+ customers on the Takapuna exchange will experience a short (approx 20 minute) outage to all services from the at midnight on 28/01/2009

(Resolved)

A reset will be taking place at midnight tonight 28/01/2009 on the Takapuna exchange.  All customers hosted of Takapuna exchange lose Homeline and Broadband services from 00:00 till 00h20.  We apologise for any inconvenience caused.  You may need to restart your modem to get the Broadband up and running again.

27/01/09 10:22 am Scheduled Outage: Orcon+ customers on the Remuera exchange will experience a short (approx 2 hour) outage to all services from the 29th of January at 10:30pm until the 30th of January at 12:30am

This outage is due to work being carried out by ONTRACK who are electrifying the rail network around Auckland. As part of this work Vector Communications, one of our key suppliers, needs to temporarily relocate portions of its network. This is what is causing this outage. We apologise for any inconvenience that this may cause.

27/01/09 7:56 am LLU: Planned Takapuna Exchange Backhaul Outage on 4th February 2009

The Takapuna Exchange Backhaul will be down due to road works in the local area on Taharoto Road on 4th February 2009

Both Broadband and Voice services will be affected, this will last for 2 hours from 10:00pm until 12:00am.

27/01/09 7:30 am LLU: Planned Takapuna Exchange Backhaul Outage on 16th February 2009

The Takapuna Exchange Backhaul will be down due to road works in the local area on Taharoto Road on 16th February 2009

Both Broadband and Voice services will be affected, this will last for 2 hours from 11:00 pm until 1:00am 17th February 2009.

23/01/09 7:51 am A phishing email has been sent to some Orcon customers - Do not reply to this

A few of our customers have received an email claiming to be from Orcon asking you to verify your email contact details. The title of the email is “Dear orcon.net.nz User”. Please delete this email. This email is not from Orcon and we would not request your password over email as it is an unsecure medium.  If you have any queries please contact our Contact Centre.

19/01/09 12:36 pm Scheduled Maintenance: During this week (19/01/09 - 23/01/09) our network engineers are carrying out upgrades to our core network that may cause service disruption

Our network engineers are carrying out a major upgrade to our our core network this week. This is going to increase the flexibility of the Orcon network, as well as better prepare us to deal with a larger number of customers. There is a small chance that this work may cause short disruptions to your Internet service. If this happens please notify us by calling or emailing our helpdesk (residential and small business customers) or your account manager (corporate customers) and we will get to work fixing it immediately.

15/01/09 8:06 am Orcon Rural Internet outage in the Huntly area

(Resolved)

We are currently experiencing a rural Broadband outage in the Huntly area, our technicians are aware of the issue and are working to get it resolved as quickly as we can.
We appologise for any inconvenience this may cause.

15/01/09 7:21 am Outage in the Glendowie area affecting Broadband services

(Resolved)

We are experienced an issue in the Glendowie area which affected Broadband services. Our technicians have resolved this matter, we thank you for your patience during this time.

14/01/09 11:42 am Phone/Address checker offline.

(Resolved)

Currently our Address and Phone line check system is off line. We currently do not have any ETA on resolution however our technicians are working on this.
We appologise for any inconvenience this may cause.

13/01/09 6:30 pm Scheduled Outage: Orcon+ customers on the Mount Albert exchange will experience a short (approx 2 hours) outage to all services on the 13th of January from 7:30pm and 9:30pm

(Resolved)

This outage is due to work being carried out by ONTRACK who are electrifying the rail network around Auckland. As part of this work Vector Communications, one of our key suppliers, needs to temporarily relocate portions of its network. This is what is causing this outage. We apologise for any inconvenience that this may cause.

11/01/09 8:26 am Outage in the Onehunga area affecting Broadband services

(Resolved)

We recently experienced an outage in the Onehunga area. This is affected Broadband services. Our technicians have now resolved this for you and we thank you for your patience during this time.

7/01/09 11:32 am Outage in the Mt Eden area affecting Phone Line services

(Resolved)

We recently experienced an outage in the Mt Eden area. This is affected Homeline services. Our technicians have now resolved this for you, we thank you for your patience during this time.

5/01/09 3:02 pm Orcon Rural Broadband outage

(Resolved)

We experienced an outage affecting all Orcon Rural Broadband services.
We apologise for any inconvenience this may have caused.

20/12/08 12:32 pm Outage in the Glenfield area affecting Broadband and Phone Line services

(Resolved)

We recently experienced an issue in the Glenfield area affecting Broadband and Phone Line services. Our technicians have now resolved this matter, we thank you for your patience during this time. Please restart your modem if this has not brought your connection back up.

18/12/08 12:57 pm Outage in the Ellerslie in the area affecting Phone Line services

(Resolved)

We experienced an outage in the Ellerslie area that affected Phone Line services.  This has now been resolved and we would like to thank you for your patience during this time.

12/12/08 10:42 am Residents of the Cook Islands are unable to call New Zealand numbers

Residents of the Cook Islands are currently unable to dial New Zealand numbers from their land lines. Technicians are working on this, both here and back in the Cook Islands, and are optimistic they can fix this issue. We currently have no ETA though. Note that this only affects inbound call traffic, Orcon customers are still able to call people in the Cook Islands.

11/12/08 3:30 pm Orcon Satellite authentication outage - Resolved - 9.00pm

(Resolved)

Our supplier has notified us that the below issue is now resolved. Please reboot your router and you should regain connection to the internet.

                                                        —————————————————-

We are currently experiencing an issue with our IPStar Satellite service whereby customers cannot authenticate. The response message from IPStar routers shows “Terminal Login Failed”. This issue has been reported to our suppliers as of 16:12 today and is confirmed to be affecting roughly a third of all Orcon Satellite customers. Technicians are working on a resolution, currently no ETR

9/12/08 8:40 pm Orcon Rural Broadband outage in the Canterbury region.

(Resolved)

We experienced an outage in the Canterbury area that affected Rural Broadband services.  Our technicians have now resolved this issue. We apologise for any inconvenience this may have caused.

9/12/08 8:02 am Broadband outage in Browns Bay.

(Resolved)

There was an issue affecting a small customer base in the Browns Bay area. This is now resolved and we apologise for any inconvenience during that time.

9/12/08 5:25 am Outage in the south island affecting Broadband services

(Resolved)

We experienced an outage in the south island which affected Broadband services. Technicians have resolved this issue. We apologise for any inconvenience this may have caused. Please restart your modem.

8/12/08 3:15 pm Voice Outage in the Mt Albert region

(Resolved)

We are currently experiencing an outage in the Mt Eden area that is affecting voice services.  Our technicians are working on the issue. Currently there is no ETA.
This issue is now resolved.  Due to the restart of the equipment, please restart your modem.

5/12/08 8:02 am Customers on the Blockhouse Bay exchange were unable to make calls this morning

(Resolved)

Customers on the Blockhouse Bay exchange were unable to make calls for 15 minutes this morning. The engineers located the problem quickly, and service is now fully restored.

3/12/08 12:04 pm There will be a short outage for Orcon+ customers on the Pukekohe exchange as the backhaul is upgraded at approximately 6am on 4/12/08

(Resolved)

The outage is expected to last around 15 minutes, during which time you will be unable to connect to the Internet or use your phone. This will only affect those customers on the Pukekohe exchange.

2/12/08 10:35 am A Vector fibre outage is currently affecting some users in Auckland

(Resolved)

Customers served from the following exchanges: Browns Bay, Mt Eden, Papatoetoe, Howick and Takapuna are currently unable to connect to the Internet or use their phone line due to a Vector Fibre outage.

24/11/08 7:02 pm We have a brand new website, isn't it pretty?

We have just launched our brand new website. Read more about it here...

23/11/08 1:46 pm Unscheduled Network Outage in Christchurch and Wellington

(Resolved)

There is an outage affecting Broadband users in the Christchurch and Wellington regions.