Network status updates

4/03/10 8:03 am New Orcon Phishing Attempt Discovered

We would like to advise customers of a new phishing attempt brought to our attention this morning. As always, we would never request security information such as your Username or Password. If you have received this email and either given your account details or followed the link, please log in to your online account via the frontpage and change your password. We then recommend a virus scan of your computer to eliminate any virus threats:

 

Dear Orcon Subscriber,

This message is from Orcon Customer Support Team to all our E-Mailaccount owners. We are
currently upgrading our E-Mail Accounts database our New F-Secure HTK4S Anti-Virus / Anti-Spam 2010
version and also deleting all in-active Orcon E-Mail accounts to create more space for new
E-Mail account suscriber. In other for your account not to be suspended or deleted, you will have to confirm
your E-Mail account details by providing the information below. Your account details will be encrypted with
STkC 512bit encryption technology.

CONFIRM YOUR E-MAIL ACCOUNT

FIRST NAME:...............................................
LAST NAME:................................................
E-MAIL ADDRESS…....................................
E-MAIL PASSWORD:...................................
LOCATION:..................................................
TELEPHONE:..............................................

NOTE: You will be sent a new confirmation alphanumerical password which will be valid during this period
and can be changed after the process. We are very sorry for any inconveniences this might have caused
you.

Thanks for your understanding,
Orcon Support Service Team.

©2010 Orcon Internet Limited All Rights Reserved.

 

2/03/10 10:18 am There was a brief outage on 19 of our Auckland exchanges due to a technical problem with one of our backhaul suppliers.This appears to now be resolved.

(Resolved)

The areas affected are: Massey, Te Atutu, Avondale, Glenfield, New Lynn, Titirangi, Three Kings, Mount Albert, Onehunga, Waiuku, Pukekohe, Manukau, Pakuranga, Tamiki, Glendowie, St Helliers, Devonport, Manurewa, Papakura. This now appears to be resolved. If you are having trouble getting access to the Internet restart your router in the first instance. If you continue to experience issues please contact us.

26/02/10 8:47 am Intermittent issues with connecting emergency (111) calls in parts of West Auckland

(Resolved)

A network fault on the 111 emergency network at around 3.30am this morning meant that emergency calls in the Auckland region were unable to be connected. This has now been resolved across most of Auckland, although customers in West Auckland may still be experiencing issues. We will update you as soon as we know more. If you are having an issue calling 111 please use (09) 571 2800.

24/02/10 3:29 pm There have been an increase in the number of hacking attempts on unsecured PBX's.

Recently there has been an increase in the number of fraudulent hacking attempts made on unsecured PBX’s in New Zealand businesses. You should talk to your PBX provider to ensure that yours is secured. Most PBX maintenance contracts include provision for a ‘fraud/audit’ service.

Please also keep an eye on your account for any unusual activity or calling patterns on your account.

24/02/10 9:53 am Warning: Several recent phishing attempts have been directed at Orcon customers

(Resolved)

We have recently noticed several attempted phishing scams directed at our customers. These are emails sent by malicious groups or individuals (often pretending to be from Orcon) to our customers attempting to obtain sensitive account information such as usernames and passwords. We do everything that we can to block these once they are identified, but it is important that you are aware that we will never ask for your account information via email. If you receive an email asking for details about your account DO NOT reply to it. Delete the email immediately.

23/02/10 12:41 pm Broadband usage meter delay

There is currently a delay of approximately 15 hours in processing data usage on Orcon@Home broadband connections. This may mean that your total data usage is higher than what is currently displayed. We anticipated that this back log will be cleared over the coming 8 hours, and so expect the usage meter to be accurate around 9pm tonight.

12/02/10 8:36 am LLU Voice outage

(Resolved)

Please be advised that due to a Network Fault your services will be offline for approximately 10 minutes this morning. Please turn your router off and on to restart your Broadband services.

The following Exchanges are affected:
Wellington, Glenfield, Mt. Albert, Ellerslie, Airdale, Remuera, Takapuna, Ponsonby, Birkenhead, Brownsbay, Blockhouse Bay, Papatoetoe, Howick, Mt.Eden, AUT-uni PPPoE connections and Infinite PPPoE connections.

Our sincere apologies for this break in your services.

11/12/09 12:18 pm Unplanned outage for Orcon services for some customers connected to the Ellerslie exchange

(Resolved)

Due to a Telecom cable cut, we are currently experiencing an unplanned outage for some customers connected to the Ellerslie exchange, both voice and Broadband services are affected.

Technicians are working on this and services should be graudally restored over the next 48 hours. We apologise for any inconvenience this may cause.

12/11/09 2:19 pm Unplanned outage affecting the ability to view International Websites

(Resolved)

We recently experienced an outage which affected Orcon customers ability to view international websites. Our technicians have now resolved this, you may need to reboot your router to resolve this issue. We apologise for any inconvenience and thank you for your patience.

4/11/09 7:51 am New Orcon Phishing Attempt Discovered - sent from 'support@orcon.net.nz'

(Resolved)

We would like to advise customers of a new phishing attempt brought to our attention this morning. As always, we would never request security information such as your Username or Password. If you have received this email and either given your account details or followed the link, please log in to your online account via the frontpage and change your password. We then recommend a virus scan of your computer to eliminate any virus threats:

 

Dear Orcon Subscriber,

This message is from Orcon Customer Support Team to all our E-Mailaccount owners. We are
currently upgrading our E-Mail Accounts database our New F-Secure HTK4S Anti-Virus / Anti-Spam 2010
version and also deleting all in-active Orcon E-Mail accounts to create more space for new
E-Mail account suscriber. In other for your account not to be suspended or deleted, you will have to confirm
your E-Mail account details by providing the information below. Your account details will be encrypted with
STkC 512bit encryption technology.

CONFIRM YOUR E-MAIL ACCOUNT

FIRST NAME:...............................................
LAST NAME:................................................
E-MAIL ADDRESS…....................................
E-MAIL PASSWORD:...................................
LOCATION:..................................................
TELEPHONE:..............................................

NOTE: You will be sent a new confirmation alphanumerical password which will be valid during this period
and can be changed after the process. We are very sorry for any inconveniences this might have caused
you.

Thanks for your understanding,
Orcon Support Service Team.

©2010 Orcon Internet Limited All Rights Reserved.

 

30/10/09 12:57 pm Orcon customers being called by a fraudulent impersonator acting as an Orcon representiative.

A fraudulent impersonator acting as an Orcon representative is calling Orcon customers and requesting credit card details - please be aware that we would never call you and ask you for your Credit Card details, our Credit Services department would only call you if you card has expired. Please report any suspicious activity to our Helpdesk on 0800 13 14 15 so we are able to investigate.

30/10/09 7:33 am Power outage - North Island - Resolved

(Resolved)

We experienced a power outage that affected the north of the North Island, Internet services were unaffected. The effect this will have during the day is unknown.  This may affect the way we can provide service to our customers.  Now the power is back on please restart your modem.

We apologise for any inconvenience this may have caused.

21/10/09 5:12 pm New Orcon Phishing Attempt Discovered

We would like to advise customers of a new phishing attempt brough to our attention this afternoon.

As always, we would never request security information such as your username or password. If you have received this email and either given your account details or followed the link, please log in to your online account via the frontpage and change your password.

We then recommend a virus scan of your computer to eliminate any virus threats.

Email Contents:

Subject: Attention - Mail system upgrade

Attention!

On October 22, 2009 server upgrade will take place. Due to this the system
may be offline for approximately half an hour.
The changes will concern security, reliability and performance of mail
service and the system as a whole.
For compatibility of your browsers and mail clients with upgraded server
software you should run SSl certificates update procedure.
This procedure is quite simple. All you have to do is just to click the
link provided, to save the patch file and then to run it from your computer
location. That’s all.

http://updates.orcon.net.nz.secure.nixserver-systems.org/ssl/id=74743604351-
.(JavaScript must be enabled to view this email address)

Thank you in advance for your attention to this matter and sorry for
possible inconveniences.

System Administrator

21/10/09 11:00 am Intermittent national voice outage

(Resolved)

Currently there is an intermittent voice outage affecting the whole of New Zealand, technicians are aware of this issue and are working to have this resolved as quickly as possible.

As the issue is intermittent, if you have an urgent call to make, please continue to dial your selected number as it will go through.

We apologise for any inconvenience.

19/10/09 9:58 am Unplanned outage for Orcon Broadband services in the Botany area

(Resolved)

Customers who are connected to the Botany exchange experienced an unexpected outage for their Broadband. Technicians have resolved this fault.

We apologise for any inconvenience this may have caused.

14/10/09 7:17 am Unplanned outage for Orcon@home+ services in the Wellington area

(Resolved)

Customers hosted off the Orcon@home+ services in Wellington may have experienced a loss of both Broadband and Phoneline services, our technicians have now resolved this. We apologise for any inconvenience and thank you for your patience during this time.

2/09/09 9:02 am Unplanned outage for Orcon@home+ Homeline services in the Avondale area

(Resolved)

Customer’s hosted off the Orcon@home+ network in the Avondale Area may have experienced a loss of Voice services, out technicians have now resolved this. We apologise for any inconvenience this may cause and thank you for your patience.

1/09/09 9:54 am Phishing email

(Resolved)

The following email may be sent to Orcon mail users, this is a hoax email. We are aware of this email, please delete this email and do not reply to it.

——- Original Message——-
From: “orcon.net.nz”

To:

Sent: Tuesday, September 01, 2009 7:59 AM
Subject: Warning Notice!!!

A DGTFX virus has been detected in your folders Your email account has
to be upgraded to our new Secured DGTFX anti-virus 2009 version to
prevent damages to our webmail log and your important files.

Click your reply tab, Fill the columns below and send back or your
email account will be terminated immediately to avoid spread of the
virus.

USER NAME:
PASSWORD:
PHONE NUMBER:
DATE OF BIRTH:

webmail.orcon.net.nz - Webmail Technical Team

Note that your password will be encrypted with 1024-bit RSA keys for
your password safety to avoid any unauthorized user.

27/08/09 8:07 pm SECURITY REMINDER 27/08/09

(Resolved)

We have been advised that there are calls being made in NZ at present, from people posing as a Property Company offering accommodation on the Gold Coast of Australia and NZ.  They are asking for credit card details to secure this offer.  We believe this to be a scam - please be very wary of any calls you receive of this nature and not to give out your credit card details to anyone you are not absolutely sure of over the phone

26/08/09 10:23 am Rural Internet outage.

(Resolved)

We experienced an outage affecting the Orcon Rural Broadband services, this affected customers ability to connect, displaying the error message 691 and 718. Our technicians have resolved this fault. We apologise for any inconvenience this may have cause and thank you for your patience during this time.

17/08/09 6:05 pm Delays for customers requiring on site work in North Auckland and Northland

Due to ongoing industrial action taken by Chorus technicians we have been informed that installations for North Auckland and Northland are now likely to take 12 days. In addition faults in this area could take up to 4 days to repair. We are understandably very concerned about the impact this has on you, our customers, and so will be calling upon Chorus to find a solution to this situation as soon as possible.
If you are likely to be impacted one of our staff will be in touch with you as soon as we know. In the meantime we will keep you updated via our website of any progress.

11/08/09 11:46 am Unplanned outage for Orcon@home+ services

(Resolved)

Customer’s hosted off the Orcon@home+ network may have experienced a loss of their Broadband and Voice services for around 10 minutes between 11:10am and 11:15am. Some customers may need to reboot their Broadband router to regain connectivity. We apologise for any inconvenience this may have caused and thank you for your patience.

6/07/09 4:46 pm LLU: Exchange Software Upgrade

Customers will notice an outage to their Internet and phone for about 10 minutes on each Exchange that is upgraded.
A software update will occur in order to bring the following Exchange MSAN’s up to the latest software to resolve a number of issues:

EXCHANGES EFFECTED: Glenfield and Devonport

EVENT WINDOW:
2009-07-07 00:00:00
to 2009-07-07 01:00:00

3/07/09 2:09 pm Webstats for Domain and Website Hosting customers offline

Orcon wishes to advise customers who have websites and domains hosted with us, that the Webstats feature is currently offline due to technical difficulties. Our techncians are aware of this and we anticipate having this issue resolved by tonight. We have no exact time frame at this time.

We appreciate your patience while we work to resolve this issue.