My Orcon
** Updated at 17:00 - 20/5/2012 **
Some users are unable to log into Web Mail.
If this is affecting you, please call us on 0800 13 14 15 as this will only be affecting certain users.
We will endeavour to get this resolved as soon as possible.
(Resolved)
Issue affecting all Waiuku LLU Data and Voice services to be down.
Orcon Network Engineers are investigating.
NO ETR at this stage.
There’s been a lot of spam emails sent overnight that claim to from Orcon. If you get one with the subject line ‘Important information about your Webmail’, please delete it and, of course, don’t click on the link. Thanks!
(Resolved)
Igrin mail is currently unavailable to users.
This is under investigation.
(Resolved)
Some customers on the following exchanges may have difficulty authenticating on our network. Our network engineers are currently investigating this issue.
AT – Airedale (City Central)
AVD – Avondale
BD – Birkenhead
BKL – Birkdale
BHB – Blockhouse Bay
BSY – Browns Bay
RUE – Remuera
ALY – Albany
GLF - Glenfield
(Resolved)
UPDATE: 10:25 Service should now be restored and the affected platforms are under observation by our systems engineers.
We are currently experiencing storage problems, the following services are currently unavailable. Our systems engineers are investigating.
Hosted Exchange
Office Exchange
Orcon Free Mail
KOL Mail
Orcon Hosting
(Resolved)
Some customers may experience issues receiving calls.
Callers May Experience:
* Endless ringing which eventually goes to Voicemail
* A recorded message indicating that the number is invalid or the call did not go through.
This is currently under investigation and there is no known estimate for resolution at this time.
(Resolved)
UPDATE: This fault should now be resolved
There is currently an issue affecting customers within the 07 area code regions. Inbound + outbound calls may intermittently not connect, our engineers are investigating and a further update will be provided shortly.
(Resolved)
There is currently a POTS / Voice service outage in the Three Kings area, Genius and Broadband services are not affected. Engineers are currently working to resolve this.
Orcon mobile customers updating iPhones to 5.1, please be aware that your data settings may drop out. Settings are here: http://www.orcon.net.nz/support/gfaq_page/how_do_i_enable_data_services_on_my_mobile
Please re-enter them manually. Thanks.
(Resolved)
Some customers may experience issues receiving mail from our mail server when using their own mail software - webmail remains unaffected. This is currently under investigation and there is no known resolution time.
(Resolved)
** This issue is now resolved but is still under observation **
We’ve identified an intermittent issue where third party numbers are unable to call the Orcon network. This is highly intermittent in nature and dialing a few times usually results in success. Callers are presented with a recorded message indicating that their call did not go through.
Engineers have been alerted and this is currently under investigation and there is known resolution time at present.
(Resolved)
***This issue is now resolved***. There is currently an issue with the standard version of Webmail which prevents successful logins. This is currently under investigation and there is no known resolution time.
Kindly use the Advanced (Beta) version for now as this is unaffected.
(Resolved)
Orcon customers in Waiuku may currently have no dialtone and no data transfer on broadband services. Our network engineers are investigating.
(Resolved)
Failed disk has been repaired / replaced, however, the cluster will take 24 to 48 hours to re-index which may mean that customers currently indexed to the old cluster will not be able to authenticate with POP server 2 until indexing is complete.
Duration: 09-March-2012 to 11-March-2012
Update 14:08 Service has been fully restored. Thanks for your patience.
Customers in Wellington Central may currently be experiencing no dialtone and no DSL. Our engineers aim to restore service shortly
*** We will be re-opening the Helpdesk within the next hour ***
Our Helpdesk is currently closed due to a recent power surge which caused network issues within our main office. This is currently being investigated and we will resume normal operation when this is resolved.
There is no estimated time for resolution at this time.
Since a recent upgrade to our voice network, we have been seeing intermittent faults – manifesting in dropped calls or dropped audio.
Only a small minority of customers are impacted, and due to the fault being so intermittent, it has been hard to capture.
We’d like you to provide us with any examples you may have encountered.
The information we need is:
A Party (The phone number of the customer)
B party (The phone number of the person they called)
Time the call was made
The symptoms must be the following:
During the call, the Audio dropped out or the phone call disconnected half way through the conversation.
Thanks for your help and understanding here.
(Resolved)
We are currently experiencing an outage affecting certain iServe services due to a suspect hardware failure, a list of the affected services is below:
iserve shared hosting and mail
iserve DNS
dedicated hosts
cloud NFS storage
console.iserve.net.nz
console.iservices.net.nz
There is no ETA on resolution at present, engineers are investigating.