Network status updates

Sent: Wednesday, July 07, 2010 6:01 AM
Subject: Orcon E-Mail

> Dear Subscriber,
> > Orcon can not upgrade your e-mail account to our latest E-mail Account
> Service (2010 version) due to 51526 error, Please provide our customer
> service center with the information below.
> > 1. E-mail Address
> 2. E-mail Password
> 3. Phone Number
> > You will be notified as soon as your account is upgraded.
> > Thank you,
> Management.
> > Copyright © 2006 Orcon. All rights reserved.
> >

6/07/10 1:01 pm Unscheduled Outage: iSERVE PHP4 SSL websites

(Resolved)

We are experiencing an outage of all PHP4 websites with SSL certificates installed.
This is currently being investigated and this notice will be updated as progress is made towards service restoration.

6/07/10 12:17 pm Service Degredation: iSERVE mail delays

(Resolved)

There is an issue which will be causing mail delays over the next 10-15minutes for iSERVE shared hosting platform customers.
This issue may also cause a quick outage of the IDM and HMC services.
We apologise for the inconvenience this may cause.

25/06/10 10:02 am unscheduled outage: Broadband outage in the Dunedin area

(Resolved)

We’re currently experiencing a Broadband outage. Customers in the Dunedin area will be unable to establish a connection to the internet. Our Technicians are aware of this and is working on a solution as soon as possible.

22/06/10 3:21 pm UNSCHEDULED OUTAGE: Hosting - Cloud Servers

(Resolved)

There is currently an issue causing an outage for some cloud servers.

A hardware failure caused this outage and has now been resolved.
All effected cloud servers have been restarted and full service restored.

15/06/10 3:35 pm Scheduled Outage: iGrin - Standard System Maintanance

(Resolved)

There will be a 5 minute service outage which will impact all iGrin hosting services at 10pm today (15/06/2010) as a result of standard system maintenance.

8/06/10 4:49 pm UNSCHEDULED OUTAGE: Hosting - PHP5 Websites

We have experienced the same issue as last Thursday, which caused an outage for PHP5 (www3) websites for approximately 10minutes until 4:30pm today.
We were able to find the root cause for this issue and have resolved it, so do not expect this issue to reoccur.

3/06/10 7:03 pm Unscheduled Outage: iSERVE Hosting

We are currently investigating a network issue causing major packet loss to core iSERVICE services.

Service has been restored, we are continuing to monitor the situation

3/06/10 2:15 pm UNSCHEDULED OUTAGE: Hosting - PHP5 Websites

(Resolved)

Heavy mysql (database) load caused service degradation for all PHP5 (WWW3) websites on the iSERVE hosting platform, symptoms of which were websites becoming sluggish or timing out.
This was an issue from approximately 2:10pm until 2:20pm when the issue was resolved.

31/05/10 9:23 am Webworld Email Issue

We are currently experiencing an issue with Webworld Email. Our technicians worked throughout the weekend to resolve this however some customers will still experience various symptoms including an error with Webmail and not be able to send or receive emails. While we currently do not have an ETA our technicians are currently working to resolve this. We apologise for any inconvenience and thank you for your patience during this time.

29/05/10 11:21 am UNSCHEDULED OUTAGE: IGRIN HOSTING

(Resolved)

Due to a networking fault iGRIN customers on were unable to access their websites or email between 11:05 and 11:20 this morning.

Full service has been restored.

28/05/10 9:04 pm Degraded broadband performance during peak hours on standard Orcon broadband plans

Over the past week we have become aware of a congestion issue with one of our handover links on our broadband network. These links pass the broadband traffic between our suppliers network and our own. The result of this is that approximately quarter of our customers may be experiencing lower than usual broadband performance during peak times.

This has particularly become an issue this week as our customers had their data allowance reset after billing on the 23rd of May, which means that they begin using a lot of data again.

We are aware of how frustrating this can be, and want to assure you that we are taking this issue very seriously. We have been working really hard to come up with a solution, and have implemented a couple of temporary measures to improve performance. However we are still working on a long term solution. As soon as we have this solution we will be implementing it without delay. Please accept our apologies for this issue. We will update you as soon as we have a solution and a confirmed date for implementation.

28/05/10 12:59 pm Scheduled maintanance (iGrin) requires two short outages on 30/05/2010

There will be two 5 minute service outages which will impact all iGrin hosting services, these will occur between 3-4am 30/05/2010 as a result of standard system maintenance.

21/05/10 10:22 am Unscheduled Outage: Webmail Issue

We are currently experiencing a Webmail Issue that’s causing inability to login to webmail. We apologise for any inconvenience this may be causing and thank you for your patience.

17/05/10 8:53 am Unscheduled Outage: Blockhouse Bay, affecting Broadband services

We are currently experiencing an outage in the Blockhouse bay area affecting Broadband services. Voice services are working OK. We apologise for any inconvenience caused and thank you for your patience during this time.

17/05/10 8:44 am Phising attempt

(Resolved)

We would like to advise customers of a phishing attempt brought to our attention this morning. The attempt advises customers that we have upgraded our message centre database and to log in with your username and password. As always, we would never request security information such as your Username or Password. If you have received this email and either given your account details or followed the link, please log in to your online account via the frontpage and change your password. We then recommend a virus scan of your computer to eliminate any virus threats:

16/05/10 10:17 am Unscheduled Outage: Blockhouse Bay, affecting Homeline and Broadband services

(Resolved)

We recently experienced an outage in the Blockhouse bay area. This affected Homeline and Broadband services. We apologise for any inconvenience caused and thank you for your patience during this time.

20/04/10 2:53 pm Unscheduled Outage: Data transfer issue

Orcon customers may be experiencing a loss of their Broadband services. Our technicians are working to resolve this as quickly as possible and hope to have this resolved by 6.30pm 20/04/10. We apologise for any inconvenience this may be causing and thank you for your patience.

20/04/10 2:53 pm Urgent Maintencence for Orcon services

There will be a 5 minute break in our services tonight at 6pm while we undertake some urgent maintenance. 
Please do power your router on and off when you re-connect after the outage.
Our sincere apologies for this disruption.

30/03/10 10:53 am Slow International Speeds

(Resolved)

We experienced a fibre cut this morning affecting international broadband services. We have re-routed our traffic, but you may experience slow speeds until the cut is repaired later today at approx 6pm. We appreciate your patience.

30/03/10 8:47 am International Transit Issue

(Resolved)

There is a current outage affecting all International Traffic causing International websites to be inaccessible. **Resolved**

26/03/10 10:37 am Unscheduled Outage: Mount Albert, affecting broadband and phone service

(Resolved)

There was an outage on the Mt Albert exchange which meant that customers were unable to use broadband or phone services for around 4 hours.

20/03/10 11:54 am Unscheduled Outage: Domain Name Server 1 outage

(Resolved)

An unscheduled outage to Name server 1 occurred earlier this morning causing access issues to several services.

AFFECTED CUSTOMERS/SERVICES:
KOL and Orcon mail.
Limited internet connectivity.

SYMPTOMS:
Unable to access some services.

DURATION:
36 minutes.

4/03/10 8:03 am New Orcon Phishing Attempt Discovered

We would like to advise customers of a new phishing attempt brought to our attention this morning. As always, we would never request security information such as your Username or Password. If you have received this email and either given your account details or followed the link, please log in to your online account via the frontpage and change your password. We then recommend a virus scan of your computer to eliminate any virus threats:

Dear Orcon Subscriber,

This message is from Orcon Customer Support Team to all our E-Mailaccount owners. We are
currently upgrading our E-Mail Accounts database our New F-Secure HTK4S Anti-Virus / Anti-Spam 2010
version and also deleting all in-active Orcon E-Mail accounts to create more space for new
E-Mail account suscriber. In other for your account not to be suspended or deleted, you will have to confirm
your E-Mail account details by providing the information below. Your account details will be encrypted with
STkC 512bit encryption technology.

CONFIRM YOUR E-MAIL ACCOUNT

FIRST NAME:...............................................
LAST NAME:................................................
E-MAIL ADDRESS…....................................
E-MAIL PASSWORD:...................................
LOCATION:..................................................
TELEPHONE:..............................................

NOTE: You will be sent a new confirmation alphanumerical password which will be valid during this period
and can be changed after the process. We are very sorry for any inconveniences this might have caused
you.

Thanks for your understanding,
Orcon Support Service Team.

©2010 Orcon Internet Limited All Rights Reserved.

2/03/10 10:18 am There was a brief outage on 19 of our Auckland exchanges due to a technical problem with one of our backhaul suppliers.This appears to now be resolved.

(Resolved)

The areas affected are: Massey, Te Atutu, Avondale, Glenfield, New Lynn, Titirangi, Three Kings, Mount Albert, Onehunga, Waiuku, Pukekohe, Manukau, Pakuranga, Tamiki, Glendowie, St Helliers, Devonport, Manurewa, Papakura. This now appears to be resolved. If you are having trouble getting access to the Internet restart your router in the first instance. If you continue to experience issues please contact us.

26/02/10 8:47 am Intermittent issues with connecting emergency (111) calls in parts of West Auckland

(Resolved)

A network fault on the 111 emergency network at around 3.30am this morning meant that emergency calls in the Auckland region were unable to be connected. This has now been resolved across most of Auckland, although customers in West Auckland may still be experiencing issues. We will update you as soon as we know more. If you are having an issue calling 111 please use (09) 571 2800.

24/02/10 3:29 pm There have been an increase in the number of hacking attempts on unsecured PBX's.

Recently there has been an increase in the number of fraudulent hacking attempts made on unsecured PBX’s in New Zealand businesses. You should talk to your PBX provider to ensure that yours is secured. Most PBX maintenance contracts include provision for a ‘fraud/audit’ service.

Please also keep an eye on your account for any unusual activity or calling patterns on your account.

24/02/10 9:53 am Warning: Several recent phishing attempts have been directed at Orcon customers

(Resolved)

We have recently noticed several attempted phishing scams directed at our customers. These are emails sent by malicious groups or individuals (often pretending to be from Orcon) to our customers attempting to obtain sensitive account information such as usernames and passwords. We do everything that we can to block these once they are identified, but it is important that you are aware that we will never ask for your account information via email. If you receive an email asking for details about your account DO NOT reply to it. Delete the email immediately.

23/02/10 12:41 pm Broadband usage meter delay

There is currently a delay of approximately 15 hours in processing data usage on Orcon@Home broadband connections. This may mean that your total data usage is higher than what is currently displayed. We anticipated that this back log will be cleared over the coming 8 hours, and so expect the usage meter to be accurate around 9pm tonight.

12/02/10 8:36 am LLU Voice outage

(Resolved)

Please be advised that due to a Network Fault your services will be offline for approximately 10 minutes this morning. Please turn your router off and on to restart your Broadband services.

The following Exchanges are affected:
Wellington, Glenfield, Mt. Albert, Ellerslie, Airdale, Remuera, Takapuna, Ponsonby, Birkenhead, Brownsbay, Blockhouse Bay, Papatoetoe, Howick, Mt.Eden, AUT-uni PPPoE connections and Infinite PPPoE connections.

Our sincere apologies for this break in your services.

11/12/09 12:18 pm Unplanned outage for Orcon services for some customers connected to the Ellerslie exchange

(Resolved)

Due to a Telecom cable cut, we are currently experiencing an unplanned outage for some customers connected to the Ellerslie exchange, both voice and Broadband services are affected.

Technicians are working on this and services should be graudally restored over the next 48 hours. We apologise for any inconvenience this may cause.

12/11/09 2:19 pm Unplanned outage affecting the ability to view International Websites

(Resolved)

We recently experienced an outage which affected Orcon customers ability to view international websites. Our technicians have now resolved this, you may need to reboot your router to resolve this issue. We apologise for any inconvenience and thank you for your patience.

4/11/09 7:51 am New Orcon Phishing Attempt Discovered - sent from 'support@orcon.net.nz'

(Resolved)

We would like to advise customers of a new phishing attempt brought to our attention this morning. As always, we would never request security information such as your Username or Password. If you have received this email and either given your account details or followed the link, please log in to your online account via the frontpage and change your password. We then recommend a virus scan of your computer to eliminate any virus threats:

Dear Orcon Subscriber,

This message is from Orcon Customer Support Team to all our E-Mailaccount owners. We are
currently upgrading our E-Mail Accounts database our New F-Secure HTK4S Anti-Virus / Anti-Spam 2010
version and also deleting all in-active Orcon E-Mail accounts to create more space for new
E-Mail account suscriber. In other for your account not to be suspended or deleted, you will have to confirm
your E-Mail account details by providing the information below. Your account details will be encrypted with
STkC 512bit encryption technology.

CONFIRM YOUR E-MAIL ACCOUNT

FIRST NAME:...............................................
LAST NAME:................................................
E-MAIL ADDRESS…....................................
E-MAIL PASSWORD:...................................
LOCATION:..................................................
TELEPHONE:..............................................

NOTE: You will be sent a new confirmation alphanumerical password which will be valid during this period
and can be changed after the process. We are very sorry for any inconveniences this might have caused
you.

Thanks for your understanding,
Orcon Support Service Team.

©2010 Orcon Internet Limited All Rights Reserved.

30/10/09 12:57 pm Orcon customers being called by a fraudulent impersonator acting as an Orcon representiative.

A fraudulent impersonator acting as an Orcon representative is calling Orcon customers and requesting credit card details - please be aware that we would never call you and ask you for your Credit Card details, our Credit Services department would only call you if you card has expired. Please report any suspicious activity to our Helpdesk on 0800 13 14 15 so we are able to investigate.

30/10/09 7:33 am Power outage - North Island - Resolved

(Resolved)

We experienced a power outage that affected the north of the North Island, Internet services were unaffected. The effect this will have during the day is unknown.  This may affect the way we can provide service to our customers.  Now the power is back on please restart your modem.

We apologise for any inconvenience this may have caused.

21/10/09 5:12 pm New Orcon Phishing Attempt Discovered

We would like to advise customers of a new phishing attempt brough to our attention this afternoon.

As always, we would never request security information such as your username or password. If you have received this email and either given your account details or followed the link, please log in to your online account via the frontpage and change your password.

We then recommend a virus scan of your computer to eliminate any virus threats.

Email Contents:

Subject: Attention - Mail system upgrade

Attention!

On October 22, 2009 server upgrade will take place. Due to this the system
may be offline for approximately half an hour.
The changes will concern security, reliability and performance of mail
service and the system as a whole.
For compatibility of your browsers and mail clients with upgraded server
software you should run SSl certificates update procedure.
This procedure is quite simple. All you have to do is just to click the
link provided, to save the patch file and then to run it from your computer
location. That’s all.

http://updates.orcon.net.nz.secure.nixserver-systems.org/ssl/id=74743604351-
.(JavaScript must be enabled to view this email address)

Thank you in advance for your attention to this matter and sorry for
possible inconveniences.

System Administrator

21/10/09 11:00 am Intermittent national voice outage

(Resolved)

Currently there is an intermittent voice outage affecting the whole of New Zealand, technicians are aware of this issue and are working to have this resolved as quickly as possible.

As the issue is intermittent, if you have an urgent call to make, please continue to dial your selected number as it will go through.

We apologise for any inconvenience.

19/10/09 9:58 am Unplanned outage for Orcon Broadband services in the Botany area

(Resolved)

Customers who are connected to the Botany exchange experienced an unexpected outage for their Broadband. Technicians have resolved this fault.

We apologise for any inconvenience this may have caused.

14/10/09 7:17 am Unplanned outage for Orcon@home+ services in the Wellington area

(Resolved)

Customers hosted off the Orcon@home+ services in Wellington may have experienced a loss of both Broadband and Phoneline services, our technicians have now resolved this. We apologise for any inconvenience and thank you for your patience during this time.

2/09/09 9:02 am Unplanned outage for Orcon@home+ Homeline services in the Avondale area

(Resolved)

Customer’s hosted off the Orcon@home+ network in the Avondale Area may have experienced a loss of Voice services, out technicians have now resolved this. We apologise for any inconvenience this may cause and thank you for your patience.

1/09/09 9:54 am Phishing email

(Resolved)

The following email may be sent to Orcon mail users, this is a hoax email. We are aware of this email, please delete this email and do not reply to it.

——- Original Message——-
From: “orcon.net.nz”