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FAQ: Why is my first bill higher than I expected?
Your first bill may be higher than expected because you will be invoiced from the day your services go live until the 22nd of the month and then for a month in advance.
This will bring you in line with our monthly billing cycle (23rd - 22nd monthly).
DON’T PANIC. You haven’t been billed twice.
Just remember, billing is done on the 23rd of each month & base charges are billed 1 month in advance. Hopefully it will all make perfect sense.
About this article
Categories: Billing and account, Your invoice
If you have any further questions, or need a hand with anything, please contact our team.
