FAQ: How to do a trace route

Go to http://www.youtube.com/watch?v=YiMCFQGS_AM

Peak and off peak times and their impact on speed

At certain times of day our network is busier, and speeds slow because of this. Think of it as rush hour on the internet. We do as much smart stuff as we can in the background to improve speeds, but unfortunately speeds slow at times, such as school holidays.