FAQ: How do I reset my modem password

If you are unable to log into your Modem via the IP address you can reset the password back to the default.
This is done via the Reset to Factory Defaults option.

Hard Reset to Factory Defaults
* Generally Modems have a Reset button (or a little hole) at the back or bottom of the Modem.
* Take a thin object (a pen usually does the trick, but preferably not something too sharp) and press and hold the reset button for about 5 seconds.
* The Modem will start to power cycle and after a few minutes the lights on the Modem will all be stable again.
* You should now be able to use the Default Modem Password  (generally this will be ether “admin” or “password”).

NOTE: If you have a Wireless connection set up on your Modem you will have to set it up again and enter a new Security Key/Wireless Password since the reset would have wiped any saved settings on the Modem.