FAQ: Don’t miss our important emails

If you want to get all the amazing emails we send out (and why wouldn’t you?) then you will want to make sure that our emails get to you.

Unfortunately, servers or SPAM filters often block important messages, or send them to your junk mail folder.

To help prevent this, you can add emails from us to your contacts, or ‘safe senders’ list.

Remember that you may receive emails from several Orcon addresses, such as .(JavaScript must be enabled to view this email address), .(JavaScript must be enabled to view this email address) and .(JavaScript must be enabled to view this email address). 
Below are instructions to help you.

Microsoft Outlook 2003 - 2007
Please add our domain name (orcon.net.nz) or "from" address (for example: .(JavaScript must be enabled to view this email address)) to your Safe Senders list. Remember that you may receive messages from several Orcon addresses.  To add us to your Safe Senders list:
1.On the “Tools” menu, click “Options”.
2.On the “Preferences” tab, click “Junk Email”.
3.On the “Safe Senders” tab, click “Add”.
4.In the “Add Address” field, enter "orcon.net.nz".
5.Click “OK”.

Missing an email? Check if our email is in your “Junk Email Folder”. If it is, right click on the email, select "Junk Email" and click "Add Sender's Domain to Safe Senders List." 

Gmail:
Please add our "from" address (for example: .(JavaScript must be enabled to view this email address)) to your Gmail contacts list. Remember that you may receive messages from several Orcon addresses. To add us to your contact list:
1.Click "Contacts" along the left side of any Gmail page.
2.Click "Add Contact".
3.Copy and paste our "From" address, "bills@orcon.net.nz”, into the primary email address dialog box.
4.Click "Save".

Missing an email? Check if our email and/or newsletter is in the "Spam" folder:
1.Click “Spam” along the left side of any Gmail page.
2.If you see any Orcon email listed among the messages in this folder, check the box next to our email.
3.Click the “Not Spam” button along the top.

Windows Live Hotmail:
Please add our "from" address (for example: .(JavaScript must be enabled to view this email address)) to your Safe Senders list. Remember that you may receive messages from several Orcon addresses. To add us to your Safe Senders list:
1.Open your mailbox and click "Options" (upper right hand corner).
2.Click the "Junk Email Protection" link (top of page).
3.Select the "Safe List" link (second from bottom).
4.Copy and paste "bills@orcon.net.nz" into the dialog box titled "Type an address or domain".
5.Click the "Add" button next to the dialog box.

Missing an email? Check if our email is in your "Junk Email Folder".  If it is, open the email and click the "Not Junk" button. Next, check to see if our email address is in your "Blocked Senders" list. If you see a message from Orcon.net.nz on this list, select it and click the "Remove" button. Finally, if you have not done so, add our "from" address  to your Safe Senders list as described above.

Yahoo!:
You will need to set up a filter to redirect our emails and/or newsletters into your inbox:
1.Open your mailbox and click on "Mail Options" (upper right hand corner).
2.Select Filters.
3.Click the "Add" link on the filters page.
4.Update the "From Header” rule with the following two pieces of information: "contains" and "@orcon.net.nz".
5.Click the "Choose Folder" pull-down menu and select “Inbox”. Pick the "Add Filter" button.

Missing an email? Check if our email is in your Yahoo! “Bulk Folder”. If it is, please open the email and click the "Not Spam" button. Next, check to see if the address the email was sent from is in your "Blocked Addresses" list. If you see "orcon" on this list, select it and click the "Remove Block" button. Finally, please set up a filter as outlined above.