If you're having problems with your broadband such as slow speeds, frequent disconnections, prolonged disconnections or anything else, check out this guide. It will run you through a few steps that will solve most problems and get you up and running!
Categories: Broadband - Troubleshooting Broadband - Orcon Genius - Troubleshooting Genius -
The purpose of an isolation test is to give an indication whether or not a fault or connection problem you're experiencing is being caused by equipment or wiring in your own home.
Categories: Wireless - Troubleshooting Wireless - Broadband - Troubleshooting Broadband - Orcon Genius - Troubleshooting Genius -
Resetting or rebooting your modem can help straighten out a whole range of problems your modem might be having. Though be careful, resetting and rebooting (also known as restarting or power cycling) your modem are two different things with different implications.
Categories: Wireless - Troubleshooting Wireless - Modems + Routers - Broadband - Troubleshooting Broadband -
The quality of your broadband connection is affected by a number of factors both inside and outside your home. Here's what you can do to make sure you're getting the most out of your broadband!
Categories: Broadband - Setting Up Broadband - Troubleshooting Broadband -
If you're trying to set up your broadband but it's not working yet, see what you should do next.
Categories: Broadband - Setting Up Broadband - Troubleshooting Broadband -
It's important to make sure your personal information, data and internet connection is safe for you and your family to use. We advise following the steps contained in this page to help make sure nothing nasty happens.
Categories: Wireless - Setting Up Wireless - Changing Wireless Settings - Troubleshooting Wireless - Broadband - Setting Up Broadband - Troubleshooting Broadband -
If you've paid your overdue bill in order to lift an account restriction, you need to restart your modem before the change will take effect.
Categories: Broadband - Troubleshooting Broadband - My Bill - My Account - My Bill - My Contract - Phone - Troubleshooting Phone -
You can test the speed of your Orcon connection here: http://speedtest.orcon.net.nz
Categories: Wireless - Troubleshooting Wireless - Broadband - Troubleshooting Broadband - Data + Usage - UFB - UFB Product Info -
Doing ping tests is an important part of helping you (and us) to see where your connection might be having trouble. Knowing where it's slowing down is half the battle.
Categories: Broadband - Troubleshooting Broadband -
A list of applications, browsers and the like that the Orcon helpdesk supports.
Categories: Email - Troubleshooting Email - Wireless - Troubleshooting Wireless - Broadband - Troubleshooting Broadband - Orcon Genius - Troubleshooting Genius - Phone - Troubleshooting Phone -
If you are unable to log into your Modem via the IP address you can reset the password back to the default. This is done via the Reset to Factory Defaults option.
Categories: Wireless - Changing Wireless Settings - Troubleshooting Wireless - Modems + Routers - Broadband - Troubleshooting Broadband -
A traceroute is a test that shows the path and time taken for your connection to connect to an internet address such as a website. If you are having problems with your connection, you might be asked by one of our team to conduct a traceroute.
Categories: Broadband - Troubleshooting Broadband -
Downloadable modem installation guides
Categories: Wireless - Setting Up Wireless - Troubleshooting Wireless - Broadband - Setting Up Broadband - Troubleshooting Broadband - Orcon Genius - Setting Up Genius - Troubleshooting Genius -
