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Troubleshooting Broadband articles

	Date
FAQ: How To Do A Ping Test On Windows 7 and Vista How To Do A Ping Test On Windows 7 and Vista Categories: Troubleshooting - Troubleshooting Broadband	9/1/12
FAQ: What is a port waiter? In a small percentage of cases, ISPs sign up new customers, or go to move an existing customer to a new address, only to find they can’t complete the order because of something called ‘port waiting’, or ‘port waiter’. Categories: Troubleshooting - Troubleshooting Broadband - Product details - Our network	8/11/11
FAQ: What does the Orcon helpdesk support? A list of applications, browsers and the like that the Orcon helpdesk supports. Categories: Setting up - Troubleshooting - Troubleshooting Genius - Troubleshooting Broadband - Troubleshooting Dial-Up - Troubleshooting email	12/9/11
FAQ: Support videos Support videos Categories: Troubleshooting - Troubleshooting Genius - Troubleshooting Broadband - Troubleshooting Dial-Up - Troubleshooting email - Troubleshooting mobile - Troubleshooting phone	23/8/11
FAQ: How to change your modem password How to change your modem password Categories: Troubleshooting - Troubleshooting Broadband	19/8/11
FAQ: How do I reset my modem password If you are unable to log into your Modem via the IP address you can reset the password back to the default. This is done via the Reset to Factory Defaults option. Categories: Troubleshooting - Troubleshooting Broadband	29/7/11
FAQ: Why does my broadband drop out or disconnect If you are experiencing Frequent Disconnections there may be a problem with your devices (modem, Filter, Cables) or a fault could be present on your line. Firstly you would need to do an Isolation test to determine whether or not it is any of your equipment. Once this is done and the problem is still there, give our Technical Support team a call on 0800 13 14 15 for further troubleshooting as we may have to report a Fault. Categories: Troubleshooting - Troubleshooting Broadband	29/7/11
FAQ: How do I connect my modem With your Orcon Modem you should also have an Installation manual included with it’s packaging detailing the setup. If you do not have the Installation Manual you can view it by clicking on the appropriate link below: http://www.orcon.net.nz/support/gfaq_page/downloadable_modem_installation_guides Categories: Troubleshooting - Troubleshooting Broadband	29/7/11
FAQ: How to do a trace route Go to http://www.youtube.com/watch?v=YiMCFQGS_AM Peak and off peak times and their impact on speed At certain times of day our network is busier, and speeds slow because of this. Think of it as rush hour on the internet. We do as much smart stuff as we can in the background to improve speeds, but unfortunately speeds slow at times, such as school holidays. Categories: Troubleshooting - Troubleshooting Broadband	29/7/11
FAQ: Isolation Test – what is it, why do it, and how to do it. The purpose of an isolation test is to give an indication whether or not the Fault is caused by equipment inside the house. Categories: Troubleshooting - Troubleshooting Broadband	29/7/11

17/05/12 10:39 am

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