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Setting up Genius articles
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FAQ: What's your courier fee for sending out a modem?We charge $9.95 when we send you out a modem. Categories: Setting up - Setting up Genius - Setting up Broadband - Mobile - Product details - Orcon Genius - Mobile |
26/10/11 |
FAQ: Data allowance during your first month or switching to Genius.If you have just signed up to Orcon, or have moved to Orcon Genius from an existing Orcon plan, firstly - awesome! Secondly, please be aware that your new data cap will be pro-rated. Categories: Billing and account - Making a payment - Setting up - Setting up Genius - Setting up Broadband - Product details - Orcon Genius |
13/9/11 |
FAQ: What’s my voicemail PIN?You will have selected a voicemail PIN during the sign-up process. But, if you have forgotten it, no worries, log into My Orcon, select ‘Voice Service Settings’ and it’s listed here. Categories: Setting up - Setting up Genius - Troubleshooting - Troubleshooting phone |
6/9/11 |
FAQ: Orcon Genius handset guideOrcon Genius handset guide Categories: Setting up - Setting up Genius - Phone - Product details - Orcon Genius |
4/8/11 |
FAQ: How do I know when Orcon Genius is ready to use?You’ll get an email from us ahead of time telling you the day your service will be activated. On the day, you’ll get another email when it’s done. You’ll also notice that you lose dial tone on your home phone, meaning it’s time to set up your Orcon Genius and move your phone over to IP. Categories: Setting up - Setting up Genius |
1/8/11 |
FAQ: How easy is it to set up?We think Orcon Genius is as simple as it gets. Follow the instructions that come with the box just to plug the cables into the right places, flick the power on and everything else is done for you. You’ll be browsing the web and making VoIP phone calls in minutes. Categories: Setting up - Setting up Genius |
1/8/11 |
FAQ: Do I need to have my computer switched on in order to make calls on Orcon Genius?No, that’s what’s genius about it. When your phone is plugged in to Orcon Genius it will work exactly as it does today. Categories: Setting up - Setting up Genius |
1/8/11 |
FAQ: Voicemail instructionsTo set up Orcon voicemail, dial 789 and follow the instructions. Note: 789 won’t work for all customers (it depends what network you are on) . If 789 fails to let you access your voicemail, then dial 083210 and follow the instructions. You can also download a pdf copy of the guides below. Categories: Setting up - Setting up Genius - Phone - Product details - Phone |
29/7/11 |
FAQ: Orcon Genius tech specsOrcon Genius tech specs Categories: Setting up - Setting up Genius - Product details - Orcon Genius |
26/7/11 |
FAQ: I have a VoIP-capable modem already, can I use this on Genius?Sorry no, you’ll need an Orcon Genius or an Orcon Genius Lite for this service to work. Categories: Setting up - Setting up Genius - Troubleshooting - Troubleshooting Genius |
21/7/11 |
FAQ: Can I use Orcon Genius for my business?Orcon Genius is designed for residential customers only at this stage. Categories: Setting up - Setting up Genius |
21/7/11 |
FAQ: Can other VoIP products be used on Orcon Genius?You can use all web-based VoIP service (like Skype, or gaming console VoIP services) as you would on any normal broadband line, but these will count towards your data cap. However the average voice call is very small. Categories: Setting up - Setting up Genius |
21/7/11 |
FAQ: What is the range of the built-in Genius handset?30m indoors, 300m outdoors Categories: Setting up - Setting up Genius - Troubleshooting - Troubleshooting Genius - Product details - Orcon Genius |
21/7/11 |
FAQ: Can I attach a storage device to Orcon Genius?Yes – the USB port can be used to connect any storage device to the modem. This will enable you to share files, downloads, or any other stored content. Any laptop, PC, smartphone or device connected to Orcon Genius will then be able to see that storage device as a drive. There are further instructions on this in the install guide that comes with your Orcon Genius. Categories: Setting up - Setting up Genius |
21/7/11 |
FAQ: How do I know when Orcon Genius is ready to use?You’ll get an email from us ahead of time telling you the day your service will be activated. On the day, you’ll get another email when it’s done. You’ll also notice that you lose dial tone on your home phone, meaning it’s time to set up your Orcon Genius and move your phone over to IP. Categories: Setting up - Setting up Genius |
21/7/11 |
FAQ: How easy is it to set up Orcon Genius?We think Orcon Genius is as simple as it gets. Follow the instructions that come with the box just to plug the cables into the right places, flick the power on and everything else is done for you. You’ll be browsing the web and making VoIP phone calls in minutes. Categories: Setting up - Setting up Genius |
21/7/11 |
FAQ: Do I need an ADSL splitter with Orcon Genius?No. Because your phone plugs into the Orcon Genius modem (not the wall) you don’t need a splitter. Categories: Setting up - Setting up Genius |
20/7/11 |
FAQ: I have a phone at home already that I want to keep using with Orcon Genius. Can I?Yes. Orcon Genius Lite comes with all the same plans as Orcon Genius, but the device doesn’t have a handset. This means you can plug your own phone directly into the side of the modem and use that instead. Categories: Setting up - Setting up Genius |
20/7/11 |
FAQ: What happens to the Orcon Genius phone if there is a power outage, or my modem has a fault?Your phone will stop working as it relies on the modem in order to make and receive calls. If you need your phone to keep working in the event of a power outage, Orcon Genius is probably not the right product for you. Take a look at our Orcon@Home plans instead. Categories: Setting up - Setting up Genius - Troubleshooting - Troubleshooting Genius |
20/7/11 |
FAQ: Why can’t I use my other phone jacks with Orcon Genius?Why can’t I use my other phone jacks with Orcon Genius? Categories: Setting up - Setting up Genius - Troubleshooting - Troubleshooting Genius |
20/7/11 |
