My Orcon is a great tool for staying on top of all your internet service related activities. You can change your details, upgrade your plan, pay the bill, sign up for other stuff and more!
Categories: My Account - Using My Orcon -
Your bill is emailed to your preferred email address around the 23rd of every month, and will include an attached PDF document with all of the details. Your bill, usage history and current usage are all available through My Orcon as well
Categories: Broadband - My Bill - My Account - My Bill -
If you're having problems with your wireless network, going through the steps contained in this guide will help solve most common problems. Try it out!
Categories: Wireless - Troubleshooting Wireless - Orcon Genius - Troubleshooting Genius -
If you're having problems with your broadband such as slow speeds, frequent disconnections, prolonged disconnections or anything else, check out this guide. It will run you through a few steps that will solve most problems and get you up and running!
Categories: Broadband - Troubleshooting Broadband - Orcon Genius - Troubleshooting Genius -
Wireless networks are awesome and mean you can enjoy broadband all over the house. To get the best speeds and connection quality, follow the tips in here!
Categories: Wireless - Setting Up Wireless - Changing Wireless Settings - Troubleshooting Wireless -
This page contains a bit of smart advice about which of our broadband packages might be right for you - based on how you plan to your use your internet and phone services.
Categories: Broadband - Getting Broadband -
If you're wondering how to get your wireless network set up, check out the instructions included here. You can also find instructions in your modem's insatllation guide.
Categories: Wireless - Setting Up Wireless -
If your Email account has been set up correctly (you can view Email Setup here http://www.orcon.net.nz/support/gfaq_page/setting_up_email) then it is possible you have a Firewall blocking your Incoming mail.
Categories: Email - Troubleshooting Email -
Setting up your broadband may seem daunting, but these basic instructions can help guide you through the process to make it easy as!
Categories: Broadband - Setting Up Broadband -
The purpose of an isolation test is to give an indication whether or not a fault or connection problem you're experiencing is being caused by equipment or wiring in your own home.
Categories: Wireless - Troubleshooting Wireless - Broadband - Troubleshooting Broadband - Orcon Genius - Troubleshooting Genius -
To set up Orcon voicemail, dial 789 and follow the instructions. Note: 789 won’t work for all customers (it depends what network you are on) . If 789 fails to let you access your voicemail, then dial 083210 and follow the instructions. You can also download a pdf copy of the guides below.
Categories: Orcon Genius - Setting Up Genius - Phone - Setting Up Home Phone - Orcon Homelines - General Info -
If you would rather receive your Orcon emails on your computer as opposed to using webmail, this page contains instructions for how to get set up
Categories: Email - Setting Up Email -
An overview of what you'll need to get broadband internet at your house.
Categories: Broadband - Getting Broadband -
If you're thinking of signing up with Orcon, this page details the process involved from when you've signed up to getting you connected
Categories: Broadband - Getting Broadband - Orcon Genius -
Find out how to change your plan, add a calling pack, static IP or wiring insurance, and increase or decrease your data cap!
Categories: Broadband - Orcon Broadband - General Info - My Account - My Account - My Contract - My Plan -
After you have used the data included in your plan we charge per GB, rounding up to the next highest GB.
Categories: Broadband - Data + Usage - My Account - My Bill - My Account - My Bill - My Plan -
Full speed is the maximum speed that your line can go. Things like how far you are away from your exchange, how old your line or exchange is and how old the wiring is in your house will all affect how fast your connection can go.
Categories: Broadband - Getting Broadband - Orcon Broadband - General Info -
You can check how much data you have used by logging into the My Orcon section of the website at any time, from anywhere with an Internet connection. It’s easy! Log in to 'My Orcon' using your Orcon username and password. On the main page you'll be able to see graphs of your daily averages, usage to date, total data and predicted usage based on current trend. If you would like more information, click on 'Current Plans' under the 'My Plans' down the left-hand side. Then click on the little grey 'Usage' button to the right. You can then see your usage for the current billing cycle, as well as your historic usage. Please note that there can be a delay of up to one hour in the usage meter being updated. Keep this in mind if you are concerned about exceeding your data limit.
Categories: Broadband - Data + Usage - My Account - My Plan -
My Orcon is your personal account manager, and it can now help you to solve heaps of your own issues all by yourself! For example, you can change your password and contact details, modify your plan, view your usage and billing information, change your voicemail PIN, change payment method, move house and so much more!
Categories: My Account - Using My Orcon -
You can make a one off payment, change your monthly payment method to credit card, or update your credit card details online. To do so please follow these simple steps...
Categories: Broadband - My Bill - My Account - My Bill -
You can pay your Orcon invoice in a variety of ways including Direct debit, Credit card, NZ Post Shop (note minimum $5 transaction applies), Bank deposit (use your Orcon account number in the particulars field)Internet banking (use your Orcon account number as the particulars field)
Categories: Broadband - My Bill - My Account - My Bill -
Your first bill may be higher than expected because you will be invoiced from the day your services go live until the 22nd of the month and then for a month in advance. This will bring you in line with our monthly billing cycle (23rd - 22nd monthly). DON’T PANIC. You haven’t been billed twice. Just remember, billing is done on the 23rd of each month & base charges are billed 1 month in advance. Hopefully it will all make perfect sense.
Categories: Broadband - My Bill - My Account - My Bill -
We will email you an invoice each month. The statement and invoice are included as a pdf attachment on your email, so you no longer have to log in to your account online to download it. Just click on the link to view it.
Categories: Broadband - My Account - My Bill - My Account - My Bill - Phone - Orcon Homelines - General Info -
You can check your Orcon voicemail from any mobile or landline phone just by dialing the correct number for your account. See inside for instructions
Categories: Orcon Genius - Orcon Genius - General Info - Phone - Setting Up Home Phone - Orcon Homelines - General Info -
Your first bill that you receive when changing plan types can look pretty confusing, but we're going to try walk you through it on this page. Have a look and see if it helps clear things up
Categories: Broadband - My Account - My Account - My Bill - My Plan -
Got lots of friends and family on the go? Get our mobile calling package and save heaps! $20 a month for 100 landline- to- mobile minutes – that’s cheap. To sign up, visit My Orcon, or click through here.
Categories:
Orcon offers unlimited international landline calls, for up to 1 hour per call, to 16 of our most popular calling destinations. To see which countries are available, please see the 'At Home' page and scroll down to the 'Add-Ons'
Categories: Phone - Calling Rates -
VOiP is a technology that puts your voice services over the internet - it stands for Voice Over Internet Protocol. This means you don’t have to pay for landline rental anymore, which is pretty exciting! This means we can offer you better value service, while still retaining all the functionality of a normal home phone.
Categories:
There’s a great guide on how to install and set up your Orcon Genius in the set-up guide – you’ll find it in the box your Genius came in. If you’ve misplaced that guide, no worries - you can download it here
Categories: Orcon Genius - Setting Up Genius -
As Orcon Genius is so darn talented, it does the work of two devices. This means there are two options for extending the range of your Orcon Genius
Categories: Orcon Genius - Orcon Genius - General Info -
If you're an Orcon customer using a traditional home phone service (i.e. not Orcon Genius), the steps included in this guide will be able to help if you're experiencing problems with your home phone service.
Categories: Phone - Troubleshooting Phone -
If you're an Orcon Genius customer, and you're unable to make or receive calls, or if you're suffering from a noisy line, static or echos, try the steps included here. If you follow this guide you'll be able to easily resolve most of these problems.
Categories: Orcon Genius - Troubleshooting Genius - Phone - Troubleshooting Phone -
If you're having a bit of trouble connecting your Smart TV to the internet, we have a few tips in here that might be able to help you out!
Categories: Wireless - Connecting My Devices - Orcon Genius - Connecting My Devices -
Get the most out of your game console by connecting it to the internet so you can download content, updates and play online. Instructions are included for the PS3 and Xbox 360
Categories: Wireless - Connecting My Devices - Orcon Genius - Connecting My Devices -
Learn how to connect your computer to your wireless network. Instructions included for connecting both Windows and Apple computers to your Wi-Fi
Categories: Wireless - Connecting My Devices - Orcon Genius - Connecting My Devices -
Get your smartphone or tablet connected to your Wi-Fi so you can browse Facebook while watching TV without worrying about your mobile data usage. Instructions for Android and iOS devices included here.
Categories: Wireless - Connecting My Devices - Orcon Genius - Connecting My Devices -
If you're experiencing problems with your wireless network connection, the cause may be interference from other wireless devices. Changing your frequency and channel can help solve these problems.
Categories: Wireless - Setting Up Wireless - Changing Wireless Settings -
Ensure the security of your wireless network by having a strong password that you change regularly. If you're not sure if your Wi-Fi has a password, or you need to change it, see this page for instructions
Categories: Wireless - Changing Wireless Settings -
Changing the name of your wireless network (aka SSID) is a part of keeping your network usable and secure. Instructions for doing this are included here.
Categories: Wireless - Setting Up Wireless - Changing Wireless Settings -
If you’re upgrading your current plan, then no, the same contract terms you currently have will continue to apply. If you're changing from one plan to another, then you will have to enter into a new contract.
Categories: My Account - My Contract - My Plan -
If you’ve forgotten the details of what exactly your plan includes, that’s OK because it's all available in your My Orcon account. There you can see your broadband plan, data cap, calling plan and any other add-ons you may have selected
Categories: Broadband - Data + Usage - My Account - My Plan -
We understand that sometimes our customers move overseas or their situation changes, so of course it’s possible to cancel your account, even though we love having you with us!
Categories: Broadband - My Account - My Account - My Contract -
Your final bill may look a little confusing, but this page will explain the different items and how they're calculated. You'll see a partial credit, any toll calls or overage charges, and any other applicable fees.
Categories: Broadband - My Bill - My Account - My Bill -
If you think your bill is incorrect, please call the Helpdesk and they will be able to look into your billing items for you. The freephone number is 0800 13 14 15
Categories: Broadband - My Bill - My Account - My Bill -
We’ll be happy to provide you with any plan that we can offer at that address. But please be aware that a small percentage of addresses can’t get Orcon Genius.
Categories: My Account - My Plan - Moving House -
If you're moving within the same local calling area, then we'll automatically port your telephone number over to the new address. If you're moving outside of the local calling area then the same phone number may no longer apply.
Categories: My Account - Moving House - Phone - Moving House -
UFB connections have a contract which ties them directly to the address at which the connection has been made. If you have to move house within the contract period, then you have two options available to you
Categories: My Account - My Contract - Moving House - UFB - UFB Product Info -
There may be additional charges involved if this is a brand new house which we will notify you about during the connection process. As long as the initial phone wiring is complete then there should be no problem with getting you connected.
Categories: Broadband - Getting Broadband - My Account - Moving House -
A move house order will usually take up to 10 working days to complete. If you let us know at least 10 days in advance then you should be able to simply move in and plug in your equipment.
Categories:
Moving house with Orcon is easy, we have an online tool that will help process your order for you. It can take up to 10 days, so don't forget to let us know in advance!
Categories: Broadband - My Account - My Account - Moving House -
Orcon Webmail an internet-based email client that allows you to log in, manage and use your email via a web-browser. This means your email is stored on our servers rather than on your home computer, allowing you to access your email from anywhere that you have an internet connection
Categories: Email - Using Orcon Webmail - Orcon Email - General Info -
Getting an extra email address is easy. You can add additional child email addresses through the My Orcon portal with only a click of a button!
Categories:
Changing your password regularly is a good idea, it helps keep your emails and account information secure! When you change your Orcon password, you need to update it in a few places.
Categories: Email - Setting Up Email - Using Orcon Email - Troubleshooting Email -
It's a good idea to keep track of your important informatio - this page gives you some basic advice about backing up your emails.
Categories: Email - Using Orcon Email -
POP and IMAP are funny sounding acronyms that just tend to baffle most people. This page gives you a quick rundown of the basic differences between the two
Categories: Email - Setting Up Email - Using Orcon Email -
Email on the go is a handy feature - this pages contains instructions for setting up on both Android and iOS devices
Categories: Email - Setting Up Email -
The main email service that we offer is a free and easy webmail service. This can also be set up on your devices as POP or IMAP. We are also able to provide Exchange and Hosted mailboxes if these are required.
Categories: Email - Orcon Email - General Info -
In order to get a wireless network set up at your house, you'll need an internet connection, a wireless modem and some devices capable of connecting over wireless!
Categories: Wireless - Getting Wireless -
Wireless is not a new technology, but it is a great technology. If you're unsure about what having wireless at your house means, read on...
Categories: Wireless - Getting Wireless -
If you want to get broadband and set up a wireless network at home, we can supply you with everything you need!
Categories: Wireless - Getting Wireless - Broadband - Getting Broadband -
Resetting or rebooting your modem can help straighten out a whole range of problems your modem might be having. Though be careful, resetting and rebooting (also known as restarting or power cycling) your modem are two different things with different implications.
Categories: Wireless - Troubleshooting Wireless - Modems + Routers - Broadband - Troubleshooting Broadband -
Many people are interested to know how far the signal on their router is going to reach. Unfortunately there's no simple answer to this question...
Categories: Wireless - Setting Up Wireless - Getting Wireless - Modems + Routers -
Check here you're having trouble connecting to a newly created wireless network, or if you have a new device that's unable to connect follow these steps to get it sorted.
Categories: Wireless - Setting Up Wireless - Troubleshooting Wireless -
The quality of your broadband connection is affected by a number of factors both inside and outside your home. Here's what you can do to make sure you're getting the most out of your broadband!
Categories: Broadband - Setting Up Broadband - Troubleshooting Broadband -
If you're trying to set up your broadband but it's not working yet, see what you should do next.
Categories: Broadband - Setting Up Broadband - Troubleshooting Broadband -
Once we've completed your new connection from our end, we'll send you a text message telling you your connection is active. Then you can go ahead and set up your broadband.
Categories: Broadband - Setting Up Broadband -
You may want to change your Orcon broadband password from time to time, it's a great way to help keep your internet account and connection secure.
Categories: Broadband - Setting Up Broadband - My Account - My Account - Using My Orcon - My Contract -
It's important to make sure your personal information, data and internet connection is safe for you and your family to use. We advise following the steps contained in this page to help make sure nothing nasty happens.
Categories: Wireless - Setting Up Wireless - Changing Wireless Settings - Troubleshooting Wireless - Broadband - Setting Up Broadband - Troubleshooting Broadband -
If you're thinking of moving to Orcon and already have your own modem, or if you're an Orcon customer and want to buy a new modem, this page tells you what you need to know.
Categories: Wireless - Setting Up Wireless - Modems + Routers - Broadband - Getting Broadband -
It's pretty hard to understand what to expect in terms of speeds when you sign up for broadband. Check out this page for some helpful information and a little bit about how the internet works.
Categories: Broadband - Orcon Broadband - General Info -
Orcon offers broadband for almost everyone - from the casual browser to the supercharged power user. We reckon no matter what kind of user you are, we offer the best deals in town.
Categories: Broadband - Getting Broadband -
Orcon offers two flavours of broadband – ADSL2+ and UFB (Fibre), and we’ll be happy to supply you with the fastest one that’s available at your address.
Categories: Broadband - Orcon Broadband - General Info -
Get yourself connected! If you're interested in signing up, we offer two ways to do so. The first is via the website, or you can call the sales team on 0800 JOIN US
Categories: Broadband - Getting Broadband -
If there's something you're not happy with, please tell us as soon as possible so we can get onto fixing it. This page shows you your options and rights for getting a resolution.
Categories: Other - Disputes Resolution -
If you've paid your overdue bill in order to lift an account restriction, you need to restart your modem before the change will take effect.
Categories: Broadband - Troubleshooting Broadband - My Bill - My Account - My Bill - My Contract - Phone - Troubleshooting Phone -
How to get back online if you've found your internet or phone service has been restricted.
Categories: Broadband - My Account - My Bill - My Account - My Bill - My Contract -
Nothing. Sweet huh? The fibre companies will start charging down the track, but if you get in now, the price is more than right.
Categories: UFB - Getting UFB -
Good question. The way the law stands, we need to get consent from any building or land owner that could be affected by the install. So, if you live down a right of way, and your fibre install could impact on others – we need them to agree.
Categories: UFB - Getting UFB -
There is no hard and fast answer to this, since every situation is different. For a standard installation, we should be able to get a technician out to you as soon as one is free. However, if your property is down a right of way (ROW), in an apartment or in a block of flats then things may take a wee bit longer.
Categories: UFB - Getting UFB -
An explanation of the types of home phone services that Orcon offers, and which one you can get at your address.
Categories: Broadband - Getting Broadband - Orcon Genius - Orcon Genius - General Info - Phone - Orcon Homelines - General Info -
An overview of how what Orcon Genius is and how it will work in your home
Categories: Orcon Genius - Orcon Genius - General Info -
This page contains some short videos and instructions showing you how to connect your Windows computer to your wireless network
Categories: Wireless - Connecting My Devices - Orcon Genius - Connecting My Devices -
A Sender Policy Framework (SPF) record is a type of Domain Name Service (DNS) record that identifies which mail servers are permitted to send email on behalf of your domain.
Categories: Other - Hosting - Domains -
This page answers all your questions about getting or owning a static IP: What is a static IP? Is my IP static or dynamic? How do I get one? What if it gets Blacklisted? Can I choose my static IP?
Categories: Broadband - Advanced Feature Info -
Call Forwarding is available by default to customers using our Genius service, most @Home and @Work+ plans. When enabled, inbound calls to your phone number will be forwarded to the phone number that you specify.
Categories: Orcon Genius - Setting Up Genius - Phone - Setting Up Home Phone -
Orcon's Compliance Report with s122T of the Copyright Act 1994
Categories: Broadband - Orcon Broadband - General Info -
Your internet speed will vary on UFB, just as it did on ADSL.
Categories: UFB - UFB Product Info -
Our unlimited data plans allow you to download and upload without incurring any charges for excess usage or overage. There are a couple of technical things to bear in mind however.
Categories: Broadband - Orcon Broadband - General Info - Data + Usage - UFB - UFB Product Info -
The technicians who install UFB around the country divide installations into three types, depending on the type of building.
Categories: UFB - Getting UFB -
Sometimes the best way to get the fibre to your house is underground. Just like laying electricity cables, or a gas line, this can require the installers to dig up some ground, or even cut some concrete.
Categories: UFB - Getting UFB -
The costs of a ‘standard’ residential installation will be covered by your Local Fibre Company (LFC).
Categories: UFB - Getting UFB - UFB Product Info -
On a mobile data stick any data used beyond your included data is charged at $0.50/MB.
Categories: Mobile - Pricing -
How to set a data usage alert, so you'll know when you're reaching your data cap!
Categories: Broadband - Data + Usage - My Account - My Account - My Bill - My Plan - UFB - UFB Product Info -
You can test the speed of your Orcon connection here: http://speedtest.orcon.net.nz
Categories: Wireless - Troubleshooting Wireless - Broadband - Troubleshooting Broadband - Data + Usage - UFB - UFB Product Info -
Our UFB IPs are dynamic, which means it changes quite frequently.
Categories: UFB - UFB Product Info -
While theoretically, UFB fibre plans can burst up to the top rates of 30Mbps or 100Mbps (depending on the plan you choose), in reality speeds can be less than this.
Categories: UFB - UFB Product Info -
Top Tips for managing your Orcon account
Categories: Broadband - My Account - Using My Orcon - My Plan -
Orcon Fibre plans start at $75 a month for households and $169 for business connections. See more details here.
Categories: UFB - Getting UFB - UFB Product Info -
Check out our fibre homepage, and just enter your address to find out whether or not fibre is currently available at your location.
Categories: UFB - Getting UFB -
Want to know when fibre will be at your place? See more here.
Categories: UFB - Getting UFB -
