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Setting up Broadband articles

	Date
FAQ: What's your courier fee for sending out a modem? We charge $9.95 when we send you out a modem. Categories: Setting up - Setting up Genius - Setting up Broadband - Mobile - Product details - Orcon Genius - Mobile	26/10/11
FAQ: Data allowance during your first month or switching to Genius. If you have just signed up to Orcon, or have moved to Orcon Genius from an existing Orcon plan, firstly - awesome! Secondly, please be aware that your new data cap will be pro-rated. Categories: Billing and account - Making a payment - Setting up - Setting up Genius - Setting up Broadband - Product details - Orcon Genius	13/9/11
FAQ: Setting up a Wireless network Wireless is simply an alternative method of connecting from your computer to your modem. Please refer to the PDF guides for modem specific information. Categories: Setting up - Setting up Broadband	28/7/11
FAQ: Installing ADSL Please refer to our set-up guides (PDFs). Print them out at work or a friend’s place if you no longer have the original and you’ll be good to go! Categories: Setting up - Setting up Broadband	28/7/11
FAQ: Downloadable modem installation guides Downloadable modem installation guides Categories: Setting up - Setting up Broadband - Download our guides	28/7/11
FAQ: Our modems/ routers We offer a range of Broadband routers: - Orcon Genius - Netcomm N14 - Orcon wireless modem - Netgear DM11Pv2 In the past Orcon offered the following modems: - Siemens 4200 - Siemens 6520 - Netcomm NB6 – same interface as Dynalink RTA1320 - Orcon HomeHub (Siemens Gigaset SX763) – still available for business connections - Orcon HomeHub (Dynalink RTA1025WE) Categories: Setting up - Setting up Broadband	28/7/11
FAQ: What do I need? Broadband Modem You will need a broadband modem to connect to the Orcon broadband network. If you currently have broadband with another provider, then your existing modem should be able to connect to Orcon broadband. We can also rent you a modem if that suits Broadband enabled phone line To allow you to talk and use the internet at the same time, your line needs to be set up to separate the voice and data components at your premises and the local telephone exchange. Line filter(s) To separate the voice and data streams coming over your phone line, you need to have a line filter installed which provides phone and internet jack points. This is automatically included if you go for a "Full Install", but for "Self Install" options you will need to purchase a line filter for each jack point you plug a device into. Note: not needed with Orcon Genius. Ethernet or USB-capable computer We generally recommend you have a 1Ghz or faster computer with an Ethernet networking card or USB port onboard to get the best out of the internet. Categories: Setting up - Setting up Broadband	28/7/11
FAQ: Do I need to buy any additional hardware? We offer free basic modem rental with most of our broadband plans. Or you can rent a wireless modem for just $5/month, or we can hook you up with Orcon Genius (free on some contracts). Categories: Setting up - Setting up Broadband	28/7/11
FAQ: Can I keep my old number when I switch over to LLU or Orcon Genius? Yes, if you are staying in the same house then we can move your old phone number over. However, if you're moving into a new local calling area that requires you to get a new number (such as if you're moving from Papakura to Ponsonby), then you won't be able to keep your old number. Categories: Setting up - Setting up Broadband	28/7/11
FAQ: Can I keep my existing phone number? Absolutely. Just don’t cancel it with your old provider before getting connected with us. You shouldn’t need to tell your old provider to cancel your number, we’ll move it over for you. Of course if you want a shiny brand new number we can do that for you too. Categories: Setting up - Setting up Broadband	28/7/11
FAQ: Are there any connection/set up fees? If you are an @home or @work broadband customer, and you sign up for a fixed term contract, we'll pick up the connection cost. If you want the flexibility of no fixed term, then we'll ask you to chip in $99 towards the installation. If you have more than 5 phone jacks, or a monitored home alarm you may need a full install ($149). If your house has never had a phone line in use or no active line for 3 months or more there may be a cost of $99 as well to get the phone line established. We will explain all this to you when you sign up. For other @work products like Fibre, prices vary. We will explain all this to you when you call us. Categories: Setting up - Setting up Broadband	28/7/11
FAQ: How long will it take to get my broadband connection set up? Typically your broadband connection will be enabled within five working days, but please allow up to 10 working days. Once you have joined you will receive an email from us with an approximate date you can expect your broadband connection to be enabled. Categories: Setting up - Setting up Broadband	28/7/11
FAQ: What contracts do I have to sign, and what is the minimum period? We have a number of options, depending on the plan you choose. If you choose a 12 month contract, and wish to leave, you'll need to pay $149 disconnection fee and return any equipment that Orcon owns. But - if you choose to take one of our popular no term contracts, then you only need to give us one month's notice. Categories: Setting up - Setting up Broadband	28/7/11
FAQ: What happens when I sign up? 1. We will email you confirmation of your order details & a quick credit check is done. 2. Once we have processed your order we email you with a date we expect to have you connected (usually you will get this email 1-2 days later). 3. On connection date, your old provider is turned off and Orcon starts running your phone & broadband. You’ll get some simple, non technical instructions to help you get your Orcon broadband up and running. Of course if you need some more help one of our friendly suppport staff are just a phone call away. Categories: Setting up - Setting up Broadband	28/7/11

17/05/12 10:39 am

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