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| Date | |
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FAQ: Top TipsTop Tips for managing your Orcon account Categories: Billing and account - Managing your account online - Setting up - Setting up email - Troubleshooting - Product details - Orcon Genius - Email |
21/3/12 |
FAQ: How important is it to have a secure email password?In a nutshell, very. Categories: Setting up - Setting up email - Troubleshooting - Troubleshooting email - Product details - Email |
24/11/11 |
FAQ: What's your courier fee for sending out a modem?We charge $9.95 when we send you out a modem. Categories: Setting up - Setting up Genius - Setting up Broadband - Mobile - Product details - Orcon Genius - Mobile |
26/10/11 |
FAQ: MOVING INTERNET CONNECTIONS TO ORCON WITH MAIL SERVER /MTA (MAIL TRANFER AGENT) ON A CONNECTIONWhen a customer hosts their own mail server/MTA (Mail Transfer Agent) on their own connection, there’s a few steps that should be followed prior to making any big connection changes. Categories: Setting up - Domains - Hosting |
5/10/11 |
FAQ: Migrating to Hosted Exchange - Step 3: Importing your backed up your emailPart three of the tutorial shows you how to import your backed up email. Categories: Setting up - Hosting |
22/9/11 |
FAQ: Migrating to Hosted Exchange - Step 2: Synchronizing with Exchange ServerThe second part of the tutorial shows you how to synchronize with our exchange servers. Categories: Setting up - Hosting |
22/9/11 |
FAQ: Migrating to Hosted Exchange - Step 1: Exporting and backing up your emailThe first step is to export your existing email that you would like on your new account to our servers. You do this by exporting to a backup. This tutorial shows you how. Categories: Setting up - Hosting |
22/9/11 |
FAQ: Upgrade to Hosted Exchange 2007How to upgrade your account to Hosted Exchange 2007. Categories: Setting up - Hosting |
22/9/11 |
FAQ: Setting up Hosted Exchange on your iPhoneHow to set up Hosted Exchange on your Apple iPhone. Categories: Setting up - Phone - Hosting |
22/9/11 |
FAQ: Data allowance during your first month or switching to Genius.If you have just signed up to Orcon, or have moved to Orcon Genius from an existing Orcon plan, firstly - awesome! Secondly, please be aware that your new data cap will be pro-rated. Categories: Billing and account - Making a payment - Setting up - Setting up Genius - Setting up Broadband - Product details - Orcon Genius |
13/9/11 |
FAQ: What does the Orcon helpdesk support?A list of applications, browsers and the like that the Orcon helpdesk supports. Categories: Setting up - Troubleshooting - Troubleshooting Genius - Troubleshooting Broadband - Troubleshooting Dial-Up - Troubleshooting email |
12/9/11 |
FAQ: How do I access voicemail on my mobile?To access your voicemail dial 230 from your mobile (20 cents per call) or 020 1230123 from another phone (standard calling charges apply). Categories: Setting up - Mobile - Product details - Mobile |
6/9/11 |
FAQ: What’s my voicemail PIN?You will have selected a voicemail PIN during the sign-up process. But, if you have forgotten it, no worries, log into My Orcon, select ‘Voice Service Settings’ and it’s listed here. Categories: Setting up - Setting up Genius - Troubleshooting - Troubleshooting phone |
6/9/11 |
FAQ: Setting up MMS and PXTSetting up MMS and PXT Categories: Setting up - Mobile |
8/8/11 |
FAQ: Orcon Genius handset guideOrcon Genius handset guide Categories: Setting up - Setting up Genius - Phone - Product details - Orcon Genius |
4/8/11 |
FAQ: How do I enable data services on my mobile?How do I enable data services on my mobile? Categories: Setting up - Mobile - Product details - Mobile |
4/8/11 |
FAQ: Setting up wirelessSetting up wireless Categories: Setting up - Setting up a wireless network |
1/8/11 |
FAQ: How do I know when Orcon Genius is ready to use?You’ll get an email from us ahead of time telling you the day your service will be activated. On the day, you’ll get another email when it’s done. You’ll also notice that you lose dial tone on your home phone, meaning it’s time to set up your Orcon Genius and move your phone over to IP. Categories: Setting up - Setting up Genius |
1/8/11 |
FAQ: How easy is it to set up?We think Orcon Genius is as simple as it gets. Follow the instructions that come with the box just to plug the cables into the right places, flick the power on and everything else is done for you. You’ll be browsing the web and making VoIP phone calls in minutes. Categories: Setting up - Setting up Genius |
1/8/11 |
FAQ: Do I need to have my computer switched on in order to make calls on Orcon Genius?No, that’s what’s genius about it. When your phone is plugged in to Orcon Genius it will work exactly as it does today. Categories: Setting up - Setting up Genius |
1/8/11 |
FAQ: How do I set up my Orcon Mobile Datastick?PC and Mac user instructions for the Orcon Mobile Datastick Categories: Setting up - Mobile - Troubleshooting - Troubleshooting mobile |
29/7/11 |
FAQ: How Do I Set Up Email on my Orcon Mobile?Which Orcon mobile device do you have? • Nokia 2730 handset • Nokia 5030 handset • Nokia E71 handset • HTC Legend handset - http://www.youtube.com/watch?v=3E4PgyVITl0 • HTC Desire handset - http://www.youtube.com/watch?v=3E4PgyVITl0 • HTC Mini handset ------- http://www.youtube.com/watch?v=Zu-2w-WfU10 Categories: Setting up - Mobile - Product details - Mobile |
29/7/11 |
FAQ: Android appWe have released an Android app that lets you monitor your data usage. Categories: Setting up - Mobile - Product details - Mobile |
29/7/11 |
FAQ: How do I set up the iPhone app?Login to the Orcon Account application with the same username and password you use for the 'My Orcon' section of the Orcon website. Categories: Setting up - Mobile - Product details - Mobile |
29/7/11 |
FAQ: What happens if you are keeping your current numberYou’ll receive your SIM/phone via courier prior to your mobile activation date (emailed to you). We’ll email you when your SIM is with the courier so you can keep an eye out for it. Categories: Setting up - Mobile - Product details - Mobile |
29/7/11 |
FAQ: What happens if you are getting a new numberYou’ll receive your Orcon SIM via courier within the next 5 working days. It will arrive during the day, so make sure you look out for a courier collection card if you're not home. We will email you when your package is with the courier so you can keep an eye out for it. Categories: Setting up - Mobile - Product details - Mobile |
29/7/11 |
FAQ: Voicemail instructionsTo set up Orcon voicemail, dial 789 and follow the instructions. Note: 789 won’t work for all customers (it depends what network you are on) . If 789 fails to let you access your voicemail, then dial 083210 and follow the instructions. You can also download a pdf copy of the guides below. Categories: Setting up - Setting up Genius - Phone - Product details - Phone |
29/7/11 |
FAQ: POP/IMAP settingsUsername: Categories: Setting up - Setting up email |
28/7/11 |
FAQ: Training the Orcon mail service to recognise spamIf you have an e-mail that is spam forward the e-mail as an attachment to the following email address: trainasspam @orcon.net.nz This updates the built in spam filters definition of what spam is, ensuring that you do not receive emails from this source again. By the same token, if you have emails that are being incorrectly classified as spam you can forward them as an attachment to the following email address - .(JavaScript must be enabled to view this email address) This will update the spam filters definition of what a valid email is. Please Note: You will need a few examples of the same email before the software will “whitelist” it To set your spam filtering settings please log into your account, select “My Services” from the menu on the left. Below this please click on “Email” and then on “”. Please keep in mind that the threshold scale has been set to 10 being the weakest spam filtering and 1 being the strongest. Care must be taken changing these settings as it can result in valid e-mails being marked as spam and deleted, depending on the settings. Categories: Setting up - Setting up email |
28/7/11 |
FAQ: Setting up emailSetting up email Categories: Setting up - Setting up email |
28/7/11 |
FAQ: Can I use my dial-up connection anywhere?You can use your Orcon dial-up connection from any phone line in New Zealand. The dial-up number (0867 55666) is treated as a local call, so you won't have to pay for a phone call if you are dialling from a standard residential phone line. You can also use your dial-up connection in Australia. You will need to change the number that you dial in on depending on where in Australia you are dialling up from. All you need to do is use the following dial-up number, and change your username so that it is in the following format: Username: [username]@roaming.orcon.net.nz Dial up number: 0198333820 Categories: Setting up - Setting up Dial-Up |
28/7/11 |
FAQ: What is the Orcon dial-up number?0867 55666 Categories: Setting up - Setting up Dial-Up |
28/7/11 |
FAQ: How do I set up my Dial-up connection?How do I set up my Dial-up connection? Categories: Setting up - Setting up Dial-Up |
28/7/11 |
FAQ: Setting up a Wireless networkWireless is simply an alternative method of connecting from your computer to your modem. Please refer to the PDF guides for modem specific information. Categories: Setting up - Setting up Broadband |
28/7/11 |
FAQ: Installing ADSLPlease refer to our set-up guides (PDFs). Print them out at work or a friend’s place if you no longer have the original and you’ll be good to go! Categories: Setting up - Setting up Broadband |
28/7/11 |
FAQ: Downloadable modem installation guidesDownloadable modem installation guides Categories: Setting up - Setting up Broadband - Download our guides |
28/7/11 |
FAQ: Our modems/ routersWe offer a range of Broadband routers: - Orcon Genius - Netcomm N14 - Orcon wireless modem - Netgear DM11Pv2 In the past Orcon offered the following modems: - Siemens 4200 - Siemens 6520 - Netcomm NB6 – same interface as Dynalink RTA1320 - Orcon HomeHub (Siemens Gigaset SX763) – still available for business connections - Orcon HomeHub (Dynalink RTA1025WE) Categories: Setting up - Setting up Broadband |
28/7/11 |
FAQ: What do I need?Broadband Modem You will need a broadband modem to connect to the Orcon broadband network. If you currently have broadband with another provider, then your existing modem should be able to connect to Orcon broadband. We can also rent you a modem if that suits Broadband enabled phone line To allow you to talk and use the internet at the same time, your line needs to be set up to separate the voice and data components at your premises and the local telephone exchange. Line filter(s) To separate the voice and data streams coming over your phone line, you need to have a line filter installed which provides phone and internet jack points. This is automatically included if you go for a "Full Install", but for "Self Install" options you will need to purchase a line filter for each jack point you plug a device into. Note: not needed with Orcon Genius. Ethernet or USB-capable computer We generally recommend you have a 1Ghz or faster computer with an Ethernet networking card or USB port onboard to get the best out of the internet. Categories: Setting up - Setting up Broadband |
28/7/11 |
FAQ: Do I need to buy any additional hardware?We offer free basic modem rental with most of our broadband plans. Or you can rent a wireless modem for just $5/month, or we can hook you up with Orcon Genius (free on some contracts). Categories: Setting up - Setting up Broadband |
28/7/11 |
FAQ: Can I keep my old number when I switch over to LLU or Orcon Genius?Yes, if you are staying in the same house then we can move your old phone number over. However, if you're moving into a new local calling area that requires you to get a new number (such as if you're moving from Papakura to Ponsonby), then you won't be able to keep your old number. Categories: Setting up - Setting up Broadband |
28/7/11 |
FAQ: Can I keep my existing phone number?Absolutely. Just don’t cancel it with your old provider before getting connected with us. You shouldn’t need to tell your old provider to cancel your number, we’ll move it over for you. Of course if you want a shiny brand new number we can do that for you too. Categories: Setting up - Setting up Broadband |
28/7/11 |
FAQ: Are there any connection/set up fees?If you are an @home or @work broadband customer, and you sign up for a fixed term contract, we'll pick up the connection cost. If you want the flexibility of no fixed term, then we'll ask you to chip in $99 towards the installation. If you have more than 5 phone jacks, or a monitored home alarm you may need a full install ($149). If your house has never had a phone line in use or no active line for 3 months or more there may be a cost of $99 as well to get the phone line established. We will explain all this to you when you sign up. For other @work products like Fibre, prices vary. We will explain all this to you when you call us. Categories: Setting up - Setting up Broadband |
28/7/11 |
FAQ: How long will it take to get my broadband connection set up?Typically your broadband connection will be enabled within five working days, but please allow up to 10 working days. Once you have joined you will receive an email from us with an approximate date you can expect your broadband connection to be enabled. Categories: Setting up - Setting up Broadband |
28/7/11 |
FAQ: What contracts do I have to sign, and what is the minimum period?We have a number of options, depending on the plan you choose. If you choose a 12 month contract, and wish to leave, you'll need to pay $149 disconnection fee and return any equipment that Orcon owns. But - if you choose to take one of our popular no term contracts, then you only need to give us one month's notice. Categories: Setting up - Setting up Broadband |
28/7/11 |
FAQ: What happens when I sign up?1. We will email you confirmation of your order details & a quick credit check is done. 2. Once we have processed your order we email you with a date we expect to have you connected (usually you will get this email 1-2 days later). 3. On connection date, your old provider is turned off and Orcon starts running your phone & broadband. You’ll get some simple, non technical instructions to help you get your Orcon broadband up and running. Of course if you need some more help one of our friendly suppport staff are just a phone call away. Categories: Setting up - Setting up Broadband |
28/7/11 |
FAQ: How To Call International Destinations From Your MobileCalling a landline? Just dial '+' or '00', followed by the country code, the city code (minus the first zero) and their local number. Calling a mobile? Just dial '+' or '00', followed by the country code, the mobile network code (minus the first zero) and then the mobile number. Texting Overseas? Just enter '+' or '00', followed by the country code, the mobile network code (minus the first zero) and then the mobile number. Receiving a TXT is always free Categories: Setting up - Mobile - Product details - Mobile |
28/7/11 |
FAQ: Orcon Genius tech specsOrcon Genius tech specs Categories: Setting up - Setting up Genius - Product details - Orcon Genius |
26/7/11 |
FAQ: I have a VoIP-capable modem already, can I use this on Genius?Sorry no, you’ll need an Orcon Genius or an Orcon Genius Lite for this service to work. Categories: Setting up - Setting up Genius - Troubleshooting - Troubleshooting Genius |
21/7/11 |
FAQ: Can I use Orcon Genius for my business?Orcon Genius is designed for residential customers only at this stage. Categories: Setting up - Setting up Genius |
21/7/11 |
FAQ: Can other VoIP products be used on Orcon Genius?You can use all web-based VoIP service (like Skype, or gaming console VoIP services) as you would on any normal broadband line, but these will count towards your data cap. However the average voice call is very small. Categories: Setting up - Setting up Genius |
21/7/11 |
FAQ: What is the range of the built-in Genius handset?30m indoors, 300m outdoors Categories: Setting up - Setting up Genius - Troubleshooting - Troubleshooting Genius - Product details - Orcon Genius |
21/7/11 |
FAQ: Can I attach a storage device to Orcon Genius?Yes – the USB port can be used to connect any storage device to the modem. This will enable you to share files, downloads, or any other stored content. Any laptop, PC, smartphone or device connected to Orcon Genius will then be able to see that storage device as a drive. There are further instructions on this in the install guide that comes with your Orcon Genius. Categories: Setting up - Setting up Genius |
21/7/11 |
FAQ: How do I know when Orcon Genius is ready to use?You’ll get an email from us ahead of time telling you the day your service will be activated. On the day, you’ll get another email when it’s done. You’ll also notice that you lose dial tone on your home phone, meaning it’s time to set up your Orcon Genius and move your phone over to IP. Categories: Setting up - Setting up Genius |
21/7/11 |
FAQ: How easy is it to set up Orcon Genius?We think Orcon Genius is as simple as it gets. Follow the instructions that come with the box just to plug the cables into the right places, flick the power on and everything else is done for you. You’ll be browsing the web and making VoIP phone calls in minutes. Categories: Setting up - Setting up Genius |
21/7/11 |
FAQ: Do I need an ADSL splitter with Orcon Genius?No. Because your phone plugs into the Orcon Genius modem (not the wall) you don’t need a splitter. Categories: Setting up - Setting up Genius |
20/7/11 |
FAQ: I have a phone at home already that I want to keep using with Orcon Genius. Can I?Yes. Orcon Genius Lite comes with all the same plans as Orcon Genius, but the device doesn’t have a handset. This means you can plug your own phone directly into the side of the modem and use that instead. Categories: Setting up - Setting up Genius |
20/7/11 |
FAQ: What happens to the Orcon Genius phone if there is a power outage, or my modem has a fault?Your phone will stop working as it relies on the modem in order to make and receive calls. If you need your phone to keep working in the event of a power outage, Orcon Genius is probably not the right product for you. Take a look at our Orcon@Home plans instead. Categories: Setting up - Setting up Genius - Troubleshooting - Troubleshooting Genius |
20/7/11 |
FAQ: Why can’t I use my other phone jacks with Orcon Genius?Why can’t I use my other phone jacks with Orcon Genius? Categories: Setting up - Setting up Genius - Troubleshooting - Troubleshooting Genius |
20/7/11 |
