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	Date
FAQ: How do I get the best speeds from my UFB connection? And why is it not always going full speed? While theoretically, UFB fibre plans can burst up to the top rates of 30Mbps or 100Mbps (depending on the plan you choose), in reality speeds can be less than this. Categories: Product details - Fibre	13/4/12
FAQ: Top Tips Top Tips for managing your Orcon account Categories: Billing and account - Managing your account online - Setting up - Setting up email - Troubleshooting - Product details - Orcon Genius - Email	21/3/12
FAQ: How much does it cost? Fibre plans start at $75 a month for households and $169 for business connections. See more details here. Categories: Product details - Fibre	7/3/12
FAQ: How can I get fibre? Check out our fibre homepage, and just enter your address to find out whether or not fibre is currently available at your location. Categories: Product details - Fibre	7/3/12
FAQ: When will fibre be available at my address? Want to know when fibre will be at your place? See more here. Categories: Product details - Fibre	22/2/12
FAQ: What’s the difference between UFB and fibre? Fibre refers to fibre optic technology, whilst UFB is the name of the NZ government's fibre rollout plan. Categories: Product details - Fibre	22/2/12
FAQ: Why should I get fibre? There are loads of reasons! Categories: Product details - Fibre	22/2/12
FAQ: Don’t miss our important emails Add Orcon to your "Safe Senders" list Categories: Billing and account - Your invoice - Troubleshooting - Troubleshooting email - Product details - Email	24/1/12
FAQ: Is my IP address Static or Dynamic? Your IP address is dynamic. Which means that you can be assigned a new IP address at any time. Categories: Product details - Our network	29/11/11
FAQ: How important is it to have a secure email password? In a nutshell, very. Categories: Setting up - Setting up email - Troubleshooting - Troubleshooting email - Product details - Email	24/11/11
FAQ: What is a port waiter? In a small percentage of cases, ISPs sign up new customers, or go to move an existing customer to a new address, only to find they can’t complete the order because of something called ‘port waiting’, or ‘port waiter’. Categories: Troubleshooting - Troubleshooting Broadband - Product details - Our network	8/11/11
FAQ: Important O Zone info about Steam Important note about downloading games from Steam: Categories: Product details - Ozone	7/11/11
FAQ: What's your courier fee for sending out a modem? We charge $9.95 when we send you out a modem. Categories: Setting up - Setting up Genius - Setting up Broadband - Mobile - Product details - Orcon Genius - Mobile	26/10/11
FAQ: New toll rates from November 23 Our toll rates are changing for 14 countries from November 23, 2011 Categories: Product details - Phone	20/10/11
FAQ: Data allowance during your first month or switching to Genius. If you have just signed up to Orcon, or have moved to Orcon Genius from an existing Orcon plan, firstly - awesome! Secondly, please be aware that your new data cap will be pro-rated. Categories: Billing and account - Making a payment - Setting up - Setting up Genius - Setting up Broadband - Product details - Orcon Genius	13/9/11
FAQ: Important note: calling within your local area If you are calling a landline within your local calling area, please make sure you do not include the prefix - i.e. 09. Categories: Product details - Phone	8/9/11
FAQ: How do I access voicemail on my mobile? To access your voicemail dial 230 from your mobile (20 cents per call) or 020 1230123 from another phone (standard calling charges apply). Categories: Setting up - Mobile - Product details - Mobile	6/9/11
FAQ: Orcon Genius handset guide Orcon Genius handset guide Categories: Setting up - Setting up Genius - Phone - Product details - Orcon Genius	4/8/11
FAQ: How do I enable data services on my mobile? How do I enable data services on my mobile? Categories: Setting up - Mobile - Product details - Mobile	4/8/11
FAQ: How Do I Set Up Email on my Orcon Mobile? Which Orcon mobile device do you have? • Nokia 2730 handset • Nokia 5030 handset • Nokia E71 handset • HTC Legend handset - http://www.youtube.com/watch?v=3E4PgyVITl0 • HTC Desire handset - http://www.youtube.com/watch?v=3E4PgyVITl0 • HTC Mini handset ------- http://www.youtube.com/watch?v=Zu-2w-WfU10 Categories: Setting up - Mobile - Product details - Mobile	29/7/11
FAQ: Android app We have released an Android app that lets you monitor your data usage. Categories: Setting up - Mobile - Product details - Mobile	29/7/11
FAQ: How do I set up the iPhone app? Login to the Orcon Account application with the same username and password you use for the 'My Orcon' section of the Orcon website. Categories: Setting up - Mobile - Product details - Mobile	29/7/11
FAQ: Checking your mobile usage At some point, you'll no doubt want to view your calling, data, and text history. Categories: Product details - Mobile	29/7/11
FAQ: What to do when you get your new SIM pack Step 1: If you have a new phone, make sure you charge it completely before using it. Just to make sure you get the most out of your battery. Categories: Product details - Mobile	29/7/11
FAQ: What happens if you are keeping your current number You’ll receive your SIM/phone via courier prior to your mobile activation date (emailed to you). We’ll email you when your SIM is with the courier so you can keep an eye out for it. Categories: Setting up - Mobile - Product details - Mobile	29/7/11
FAQ: What happens if you are getting a new number You’ll receive your Orcon SIM via courier within the next 5 working days. It will arrive during the day, so make sure you look out for a courier collection card if you're not home. We will email you when your package is with the courier so you can keep an eye out for it. Categories: Setting up - Mobile - Product details - Mobile	29/7/11
FAQ: What are your mobile charges? Purple: 69c/minute, 20c/txt, 50c/MB data Silver: 49c/minute, 20c/txt, 50c/MB data Gold: 39c/minute, 20c/txt, 50c/MB data Platinum: 39c/minute, 20c/txt, 50c/MB data Categories: Product details - Mobile	29/7/11
FAQ: Voicemail instructions To set up Orcon voicemail, dial 789 and follow the instructions. Note: 789 won’t work for all customers (it depends what network you are on) . If 789 fails to let you access your voicemail, then dial 083210 and follow the instructions. You can also download a pdf copy of the guides below. Categories: Setting up - Setting up Genius - Phone - Product details - Phone	29/7/11
FAQ: What are your toll and mobile charges? Local Calling Free local calling to land lines on all plans. Categories: Product details - Phone	28/7/11
FAQ: How are the calls billed? Toll rates are rounded up to the nearest minute. For example, if you called somewhere for 2 minutes and 29 seconds, you will be charged for 3 minutes worth of calling. Categories: Product details - Phone	28/7/11
FAQ: How To Call International Destinations From Your Mobile Calling a landline? Just dial '+' or '00', followed by the country code, the city code (minus the first zero) and their local number. Calling a mobile? Just dial '+' or '00', followed by the country code, the mobile network code (minus the first zero) and then the mobile number. Texting Overseas? Just enter '+' or '00', followed by the country code, the mobile network code (minus the first zero) and then the mobile number. Receiving a TXT is always free Categories: Product details - Mobile	28/7/11
FAQ: What To Do If You Lose Your Phone You can call us on 0800 13 14 15 and we will bar the phone from making calls. If you are sure the phone has been stolen and you're not going to get it back again we can get it black listed - which means it can never be used on an NZ network again. Call us to find out how to make this happen. Categories: Product details - Mobile	28/7/11
FAQ: Roaming Charges & Activation Global roaming is turned off by default. But whether you are heading overseas your Orcon Mobile SIM lets you roam easily. Categories: Product details - Mobile	28/7/11
FAQ: Mobile Data Mobile data is on by default for mobile phones and gets charged at $1 for the first 10MB per day and $0.50/MB thereafter (different charges apply for mobile broadband data sticks). A 1GB mobile data add on is available also. Go to http://www.orcon.net.nz/mobile/plans for Orcon's latest plans and data addons. Categories: Product details - Mobile	28/7/11
FAQ: I am having trouble logging in to webmail If you are having trouble logging in to webmail using the log in box in the top right corner of the website you should try logging in directly throught the webmail portal: http://www.mail.orcon.net.nz If you are still having problems you may have the wrong username or password. Call our helpdesk on 0800 13 14 15 and they will be able to set a new password once you have verified your identity. Categories: Product details - Email	28/7/11
FAQ: How does Orcon Hosted Exchange work? Orcon Hosted Exchange works by storing all of your email, calendar, tasks and contacts information on our secure servers, which you can then access from any computer or PDA that has Internet capabilities. We use the highly stable Microsoft Exchange platform, which makes it a reliable system that you can trust. Categories: Product details - Hosting	28/7/11
FAQ: Can I use Orcon email while overseas? You sure can. However there are a few small adjustments required. Categories: Product details - Email	28/7/11
FAQ: Can I send spam from my Orcon email address? Don't even think about it! For more on what you can and can't do, please see our Terms and Conditions. Categories: Product details - Email	28/7/11
FAQ: How is Hosted Exchange different from POP email from my ISP? Orcon Hosted Exchange has a lot more functionality than standard POP email. Unique features include: • The ability to access email and calendar functions anywhere there is an internet connection making working on the road or out of the office easier. • Shared calendar and emails for increased collaboration and efficiency. • Higher support levels and grade of service – This is a business grade product. • Higher level of Security - Data is stored on Orcon's servers, rather than just your local PC, safeguarding against loss of information. Categories: Product details - Hosting	28/7/11
FAQ: How do I access my iSERVE webmail? If you were an iSERVE customer you are still able to access your iSERVE webmail at http://webmail.iserve.co.nz Categories: Product details - Email	28/7/11
FAQ: Who is Orcon Hosted Exchange suitable for? Orcon Hosted Exchange is suitable for any sized business. As the system is completely scalable you can predict the costs on a per-employee basis. This takes the headache out of planning in-house mail server solutions, or outsourcing which can have snowballing costs. Categories: Product details - Hosting	28/7/11
FAQ: What is Orcon Hosted Exchange? Orcon Hosted Exchange is a powerful mail device that allows access to email, calendar, tasks and contacts from anywhere in the world. Anywhere you have an Internet connection you can access the most up to date email and calendar information via Outlook Web Access. Categories: Product details - Hosting	28/7/11
FAQ: Do I get an email address when I sign up to Orcon? Yes, all Orcon customers get a free mailbox with an @orcon.net.nz email address. Categories: Product details - Email	28/7/11
FAQ: Ethernet services For Ethernet services, please contact the business support team Categories: Product details - Hosting	28/7/11
FAQ: How do I get a ‘custom’ email address with my own domain name? You will need to buy your own domain name and have a mailbox to point it at. Luckily we can sell you a domain name for as little as $36 per year, and our MailPlus mailboxes are perfect for receiving domain email, and at just $1.95 per month, a bargain! Categories: Product details - Domain names	28/7/11
FAQ: How much does it cost to transfer my existing domain name? There is no charge for transferring your existing domain name to Orcon, however you will need to pay a new registration fee once it is transferred, regardless of how long your registration with your previous domain registrar has to run. Categories: Product details - Domain names	28/7/11
FAQ: Can I buy a domain name for a period of longer than a year? Yes you can. If you would like to do this, please contact our Helpdesk on 0800 13 14 15, option 2. Categories: Product details - Domain names	28/7/11
FAQ: Do you back up the Cloud servers? We do not backup the Orcon Cloud servers. Categories: Product details - Hosting	28/7/11
FAQ: How much space does each server come with? All servers come with a minimum of 15GB of disk allocated. If you require more space you can add Cloud files to your server for off server storage. Categories: Product details - Hosting	28/7/11
FAQ: How long before I can use my server? The server is provisioned almost instantly. Once it’s provisioned, it only needs to boot and then you can get access to it via the VNC interface, or you can shell directly to it. Categories: Product details - Hosting	28/7/11
FAQ: How do I adjust my spam filter settings? Adjusting the level of spam protection on your Orcon email account is easy, just follow these simple steps: Categories: Product details - Email	28/7/11
FAQ: Can I automatically turn the server on or off? Using the power schedule tools provided, you can turn on or off your server to your own schedule. You can also request the system to notify you via e-mail when these actions occur as a success or failure. Categories: Product details - Hosting	28/7/11
FAQ: How is Cloud Computer use billed? We bill on a per hour basis for each of the components you are using. Usage is rounded up to the nearest hour. Categories: Product details - Hosting	28/7/11
FAQ: What does standby mean? Depending on your use for a Cloud computer, you might find that you don't actually need to have it running at all times. That’s the major benefit of Orcon’s Cloud computing - you don't pay for a server 24/7 if you’re not using it! Categories: Product details - Hosting	28/7/11
FAQ: Will you be adding more sites to the O Zone? Yes, we do intend to add more sites to the O Zone over time. Categories: Product details - Ozone	28/7/11
FAQ: What can I do with my Cloud computer? A Cloud computer is the same as any other server you might want to use. You could use it simply as a web server, mail server, LAMP server or DB server. The difference is that you only pay for your usage. Categories: Product details - Hosting	28/7/11
FAQ: How long does it take for an Orcon Cloud to become available? They’re available as soon as you configure your Cloud. Each update you make is also comes into effect immediately. Charging starts as soon as you activate your Cloud but when you put your cloud into standby mode the charges reduce. Categories: Product details - Hosting	28/7/11
FAQ: Does everything I do on the O Zone websites not count towards my data usage? Almost everything. You can surf the sites, upload and download content to and from them. There are a couple of things to be aware of though: Ads Categories: Product details - Ozone	28/7/11
FAQ: What is Cloud Computing? Cloud computing or ‘utility computing’ is a new model of server leasing which allows you to only use what you use. You can configure a computer to specifically meet your CPU/RAM/storage needs and then use it when you need it. As always, your experience with Orcon is no-term. Categories: Product details - Hosting	28/7/11
FAQ: Will you ever remove a site from the O Zone? We don't intend to remove sites from the O Zone unless if becomes necessary for a very good reason. Because these sites are owned and operated by 3rd parties (with the obvious exception of the Orcon site itself) we need to be able to reserve the right to remove them from the O Zone. Categories: Product details - Ozone	28/7/11
FAQ: How do I know that the data isn't counting toward my data cap? When you log in to 'My Orcon' you will be able to see the amount of free O Zone data that you have used in your usage data (click on the little usage button next to your broadband plan). Categories: Product details - Ozone	28/7/11
FAQ: What is the O Zone? The O Zone is a bunch of websites that all @Home and @Work Orcon customers can view without it counting towards your data cap. Categories: Product details - Ozone	28/7/11
FAQ: What are the webhosting settings? Unix Hosting • IP Address: 219.88.240.130 (for A records on your domain) • FTP Host: yourdomain.co.nz • FTP Username: yourdomain.co.nz/orcon_username • FTP Password: standard Orcon password • Root Directory: /htdocs Prohost Windows • IP Address: 60.234.4.3 • FTP Host: 60.234.4.5 • FTP Username: Separate from your Orcon username so may differ • FTP Password: Relates to specific Prohost username Categories: Product details - Hosting	28/7/11
FAQ: How do I view my webstats? In order to view the webstats for your Orcon hosted website go to URL: http://www.your-domain.co.nz/webstats (with your-domain.co.nz replaced with your domain name). Categories: Product details - Hosting	28/7/11
FAQ: Which sites are included in the O Zone? • orcon.net.nz and the Orcon mail servers (meaning you can send and receive email from your Orcon email account and the data won't count) • trademe.co.nz • nzherald.co.nz • nzonscreen.com • georgefm.co.nz and the George FM radio stream • isky.co.nz Categories: Product details - Ozone	28/7/11
FAQ: What happens if there is a problem with my website? You have access to our Corporate Support staff to help resolve any problems with the hosting of your website. You can contact them on 0800 13 14 15 option 2. Categories: Product details - Hosting	28/7/11
FAQ: I was an iSERVE hosting customer, where can I check my hosting statistics? If you were an iSERVE hosting customer you can still check your hosting statistics by visiting http://stats.iserve.net.nz/yourdomain Categories: Product details - Hosting	28/7/11
FAQ: What are your toll rates? We have great per minute toll rates and capped call rates to many popular destinations. Check out the residential Orcon+ toll rates Check out the standard residential Orcon toll rates Categories: Product details - Phone	28/7/11
FAQ: Is local calling still free with Orcon Homeline? It sure is! Categories: Product details - Phone	28/7/11
FAQ: Are any services incompatible with Orcon Tolls? Yes, there are certain services that Telecom provide which you cannot use if you are an Orcon Tolls customer. These are: • Customerlink • DDI extension • Dual number • Faxability number • Calltrack • Call re-address • Priority service Please check your Telecom bill for these before deciding to become an Orcon Tolls customer. Categories: Product details - Phone	28/7/11
FAQ: How do I sign up for Orcon Tolls? Just give us a call on 0800 13 14 15 and we will place an order for you to be connected. You do not need to contact your current toll provider; we will do that on your behalf. When you're about to change over to us, we'll send you a confirmation email to let you know when you can start saving money with Orcon Tolls. Categories: Product details - Phone	28/7/11
FAQ: Voicemail Orcon+ network - dial 789 Other users – dial 083210 Categories: Product details - Phone	28/7/11
FAQ: Call Waiting - tell me more Call Waiting allows you to answer a second call if you are already on the phone. Call Waiting works on all touch-tone phones. When you are on the phone you will hear 4 beeps telling you that someone else is trying to get through. If you want to take the call coming through you can either: Hang Up If you want to end your current call and answer the incoming call just hang up the phone. The phone will then ring with the second call. Press the recall button This will switch you to the incoming call. If you want to switch between the two calls keep pressing the recall button. You can turn off Call Waiting if you are making an important call or dialling up to the internet by dialling *52 at the start of the call. Once you have finished the call, Call Waiting will automatically be reactivated. Categories: Product details - Phone	28/7/11
FAQ: What are Call Waiting/Call Minder/Caller ID? Call Waiting When you are on the phone and someone else calls you will hear four short beeps on the line. You can then switch between the calls by pressing the 'recall' button on your telephone. Call Minder Call Minder does the same job as an answer phone, but you don't have to have one sitting in your house. Record your own greeting that callers will hear. You can listen to your messages from any touch-tone phone in New Zealand. Caller ID Caller ID shows you the phone number of the person making the incoming call. You will need a Caller ID compatible phone, or a separate Caller ID display unit. Categories: Product details - Phone	28/7/11
FAQ: Can I turn interleaving on/off? Yes. Just send us an email and we'll get right on it. Categories: Product details - Our network	28/7/11
FAQ: Can I get a brand new Orcon phone number when I switch over to the Orcon+ network? Yes, you sure can. If you'd like to get a shiny new number and lose your tired old one, we'll get it sorted for you. Categories: Product details - Phone	28/7/11
FAQ: What is interleaving? Interleaving is basically a way to arrange data to protect against burst errors, which happen rarely but can disrupt data transmission when they do occur. The downside to having interleaving enabled is that it increases latency (i.e. it slows down the connection). For more information on interleaving see Wikipedia. Categories: Product details - Our network	28/7/11
FAQ: What happens if I go over my free data allowance? After you have used the data included in your plan we charge per GB, rounding up to the next highest GB. Categories: Product details - Our network	28/7/11
FAQ: Do you restrict bandwidth or throttle peer to peer (P2P) traffic? Orcon prioritises certain types of traffic such as web and email. Other types of traffic such as peer to peer (P2P) are deprioritised. We have implemented a layer 7 quality of service (QOS) appliance which prioritizes traffic that is latency sensitive and the most widely used applications (HTTP - web surfing, VOIP, gaming, email) above other traffic, particularly peer to peer. This means that if the network is experiencing very high load then quality of service is maintained for the types of traffic that need it the most. Peer to peer program users may notice a reduction in the speeds obtainable for that period of peak traffic. Note that this traffic management only applies to international traffic. We do not generally shape domestic traffic unless there is a threat to network stability. Categories: Product details - Our network	28/7/11
FAQ: What happened to the old broadband and homeline plans? Our current plans are the Orcon@Home and Orcon Genius plans, all other existing broadband and homeline plans have been phased out. Categories: Product details - Our network	28/7/11
FAQ: Can I get my old number back if I chose to change it to an Orcon number? No. Unfortunately once you give up your old number it is irretrievable. So think carefully before you decide to get a new number. Categories: Product details - Phone	28/7/11
FAQ: How fast will my broadband connection speed go at full speed? (max/max) Full speed is the maximum speed that your line can go. Things like how far you are away from your exchange, how old your line or exchange is and how old the wiring is in your house will all affect how fast your connection can go. Categories: Product details - Our network	28/7/11
FAQ: Does the speed slow down if we go over our data cap? No. We pride ourselves on providing faster broadband so we don’t believe in diluting this experience by slowing you down. A quick visit to the front page of our website (http://www.orcon.net.nz) will show you how much data you have used. Orcon’s overage charges are also incredibly competitive at just $2 per Gigabyte. You can also add big data bundles to your plan (up to 1000GB) at even better prices if you just can’t get enough of that super-fast broadband. Categories: Product details - Our network	28/7/11
FAQ: Is wiring and maintenance insurance included in your plans? Wiring and maintenance insurance is optional, and costs $3/month. Categories: Product details - Our network	28/7/11
FAQ: Do you use Telecom lines? On our unbundled network (Orcon+ products) we use our own technology through Telecom’s lines. In other areas we use Telecom’s technology and lines. Categories: Product details - Our network	28/7/11
FAQ: What are your toll and mobile charges? Local Calling Free local calling to land lines on all plans. National Calling Gold, Gold+, Platinum & Platinum+: no charge for national landline calls up to 1 hour. Other plans: 19c per minute flat rate to national land lines capped at $2.95 for up to 1 hour. International calling: Australia 19c, USA 19c, UK 26c, China 26c. These 4 countries are capped at $3.95 for up to 1 hour. Get unlimited international calls to your choice of 15 popular countries from just $13/month per country (South Africa for $20/month). Calling mobiles on all plans: 43c per minute. For more countries & information... http://www.orcon.net.nz/home/page/orcon_homeline_and_tolls Categories: Product details - Phone	28/7/11
FAQ: Do you guys do Naked DSL? Yes – Orcon Genius is Naked DSL (and we throw in a VoIP service too) Categories: Product details - Our network	28/7/11
FAQ: When will our area become LLU (unbundled Orcon+)? It is hard to say but if you have phone and broadband with Orcon when we unbundle your area we can switch you straight over to our network and pass on any savings you might make. Categories: Product details - Our network	28/7/11
FAQ: What’s the difference between the Orcon+ network and the rest of the network? The Orcon+ network runs through Orcon’s own ADSL2+ gear within the boxes (exchanges) that provide high speed internet to a neighbourhood. Categories: Product details - Our network	28/7/11
FAQ: Where is Orcon broadband available? Orcon has broadband coverage all over the country. Categories: Product details - Our network	28/7/11
FAQ: What are your DNS server addresses? Primary Name Server/DNS : 121.98.0.1 Secondary Name Server/DNS : 121.98.0.2 Categories: Product details - Domain names	28/7/11
FAQ: How are the calls billed? Toll rates are rounded up to the nearest minute. For example, if you called somewhere for 2 minutes and 29 seconds, you will be charged for 3 minutes worth of calling. There is no monthly fee for Orcon Tolls, and no minimum spend. There are no charges for local calls, but if you dial an area code for a local call it will be charged as a national call. Toll calls are charged for any successful call, even if it is answered by an answering machine, but we do not charge for unsuccessful calls, such as when the line is engaged. Categories: Product details - Phone	28/7/11
FAQ: Orcon Mobile International Calling Rates International Voice Calling Rates Categories: Product details - Mobile	28/7/11
FAQ: How To Call International Destinations From Your Mobile Calling a landline? Just dial '+' or '00', followed by the country code, the city code (minus the first zero) and their local number. Calling a mobile? Just dial '+' or '00', followed by the country code, the mobile network code (minus the first zero) and then the mobile number. Texting Overseas? Just enter '+' or '00', followed by the country code, the mobile network code (minus the first zero) and then the mobile number. Receiving a TXT is always free Categories: Setting up - Mobile - Product details - Mobile	28/7/11
FAQ: What To Do If You Lose Your Phone You can call us on 0800 13 14 15 and we will bar the phone from making calls. If you are sure the phone has been stolen and you're not going to get it back again we can get it black listed - which means it can never be used on an NZ network again. Call us to find out how to make this happen. Categories: Product details - Mobile	28/7/11
FAQ: Orcon Genius tech specs Orcon Genius tech specs Categories: Setting up - Setting up Genius - Product details - Orcon Genius	26/7/11
FAQ: What is the sound quality like when making calls with Orcon Genius? We have tested it ourselves (most Orcon staff now use this in their homes!) and we think it’s just as good as a normal phone line. Some of us even think it’s a little bit better. Categories: Troubleshooting - Troubleshooting Genius - Product details	21/7/11
FAQ: What is the range of the built-in Genius handset? 30m indoors, 300m outdoors Categories: Setting up - Setting up Genius - Troubleshooting - Troubleshooting Genius - Product details - Orcon Genius	21/7/11
FAQ: How good is the wireless signal on Orcon Genius? Orcon Genius and Orcon Genius Lite both use Wireless N, the fastest standard of in-home wireless available. The indoor range is approximately 70 metres and is backward compatible with Wireless 802.11b or 802.11g technology. Wireless signal may be degraded by environmental factors such as walls, doors and other electrical devices. Categories: Product details - Our network	21/7/11

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Product details articles

FAQ: How do I get the best speeds from my UFB connection? And why is it not always going full speed?

FAQ: Top Tips

FAQ: How much does it cost?

FAQ: How can I get fibre?

FAQ: When will fibre be available at my address?

FAQ: What’s the difference between UFB and fibre?

FAQ: Why should I get fibre?

FAQ: Don’t miss our important emails

FAQ: Is my IP address Static or Dynamic?

FAQ: How important is it to have a secure email password?

FAQ: What is a port waiter?

FAQ: Important O Zone info about Steam

FAQ: What's your courier fee for sending out a modem?

FAQ: New toll rates from November 23

FAQ: Data allowance during your first month or switching to Genius.

FAQ: Important note: calling within your local area

FAQ: How do I access voicemail on my mobile?

FAQ: Orcon Genius handset guide

FAQ: How do I enable data services on my mobile?

FAQ: How Do I Set Up Email on my Orcon Mobile?

FAQ: Android app

FAQ: How do I set up the iPhone app?

FAQ: Checking your mobile usage

FAQ: What to do when you get your new SIM pack

FAQ: What happens if you are keeping your current number

FAQ: What happens if you are getting a new number

FAQ: What are your mobile charges?

FAQ: Voicemail instructions

FAQ: What are your toll and mobile charges?

FAQ: How are the calls billed?

FAQ: How To Call International Destinations From Your Mobile

FAQ: What To Do If You Lose Your Phone

FAQ: Roaming Charges & Activation

FAQ: Mobile Data

FAQ: I am having trouble logging in to webmail

FAQ: How does Orcon Hosted Exchange work?

FAQ: Can I use Orcon email while overseas?

FAQ: Can I send spam from my Orcon email address?

FAQ: How is Hosted Exchange different from POP email from my ISP?

FAQ: How do I access my iSERVE webmail?

FAQ: Who is Orcon Hosted Exchange suitable for?

FAQ: What is Orcon Hosted Exchange?

FAQ: Do I get an email address when I sign up to Orcon?

FAQ: Ethernet services

FAQ: How do I get a ‘custom’ email address with my own domain name?

FAQ: How much does it cost to transfer my existing domain name?

FAQ: Can I buy a domain name for a period of longer than a year?

FAQ: Do you back up the Cloud servers?

FAQ: How much space does each server come with?

FAQ: How long before I can use my server?

FAQ: How do I adjust my spam filter settings?

FAQ: Can I automatically turn the server on or off?

FAQ: How is Cloud Computer use billed?

FAQ: What does standby mean?

FAQ: Will you be adding more sites to the O Zone?

FAQ: What can I do with my Cloud computer?

FAQ: How long does it take for an Orcon Cloud to become available?

FAQ: Does everything I do on the O Zone websites not count towards my data usage?

FAQ: What is Cloud Computing?

FAQ: Will you ever remove a site from the O Zone?

FAQ: How do I know that the data isn't counting toward my data cap?

FAQ: What is the O Zone?

FAQ: What are the webhosting settings?

FAQ: How do I view my webstats?

FAQ: Which sites are included in the O Zone?

FAQ: What happens if there is a problem with my website?

FAQ: I was an iSERVE hosting customer, where can I check my hosting statistics?

FAQ: What are your toll rates?

FAQ: Is local calling still free with Orcon Homeline?

FAQ: Are any services incompatible with Orcon Tolls?

FAQ: How do I sign up for Orcon Tolls?

FAQ: Voicemail

FAQ: Call Waiting - tell me more

FAQ: What are Call Waiting/Call Minder/Caller ID?

FAQ: Can I turn interleaving on/off?

FAQ: Can I get a brand new Orcon phone number when I switch over to the Orcon+ network?

FAQ: What is interleaving?

FAQ: What happens if I go over my free data allowance?