To set up Orcon voicemail, dial 789 and follow the instructions. Note: 789 won’t work for all customers (it depends what network you are on) . If 789 fails to let you access your voicemail, then dial 083210 and follow the instructions. You can also download a pdf copy of the guides below.
Categories: Orcon Genius - Setting Up Genius - Phone - Setting Up Home Phone - Orcon Homelines - General Info -
We will email you an invoice each month. The statement and invoice are included as a pdf attachment on your email, so you no longer have to log in to your account online to download it. Just click on the link to view it.
Categories: Broadband - My Account - My Bill - My Account - My Bill - Phone - Orcon Homelines - General Info -
You can check your Orcon voicemail from any mobile or landline phone just by dialing the correct number for your account. See inside for instructions
Categories: Orcon Genius - Orcon Genius - General Info - Phone - Setting Up Home Phone - Orcon Homelines - General Info -
Orcon offers unlimited international landline calls, for up to 1 hour per call, to 16 of our most popular calling destinations. To see which countries are available, please see the 'At Home' page and scroll down to the 'Add-Ons'
Categories: Phone - Calling Rates -
If you're an Orcon customer using a traditional home phone service (i.e. not Orcon Genius), the steps included in this guide will be able to help if you're experiencing problems with your home phone service.
Categories: Phone - Troubleshooting Phone -
If you're an Orcon Genius customer, and you're unable to make or receive calls, or if you're suffering from a noisy line, static or echos, try the steps included here. If you follow this guide you'll be able to easily resolve most of these problems.
Categories: Orcon Genius - Troubleshooting Genius - Phone - Troubleshooting Phone -
If you're moving within the same local calling area, then we'll automatically port your telephone number over to the new address. If you're moving outside of the local calling area then the same phone number may no longer apply.
Categories: My Account - Moving House - Phone - Moving House -
If you've paid your overdue bill in order to lift an account restriction, you need to restart your modem before the change will take effect.
Categories: Broadband - Troubleshooting Broadband - My Bill - My Account - My Bill - My Contract - Phone - Troubleshooting Phone -
An explanation of the types of home phone services that Orcon offers, and which one you can get at your address.
Categories: Broadband - Getting Broadband - Orcon Genius - Orcon Genius - General Info - Phone - Orcon Homelines - General Info -
Call Forwarding is available by default to customers using our Genius service, most @Home and @Work+ plans. When enabled, inbound calls to your phone number will be forwarded to the phone number that you specify.
Categories: Orcon Genius - Setting Up Genius - Phone - Setting Up Home Phone -
In a small percentage of cases, ISPs sign up new customers, or go to move an existing customer to a new address, only to find they can’t complete the order because of something called ‘port waiting’, or ‘port waiter’.
Categories: Broadband - Getting Broadband - Orcon Broadband - General Info - Phone - Orcon Homelines - General Info -
A list of applications, browsers and the like that the Orcon helpdesk supports.
Categories: Email - Troubleshooting Email - Wireless - Troubleshooting Wireless - Broadband - Troubleshooting Broadband - Orcon Genius - Troubleshooting Genius - Phone - Troubleshooting Phone -
If you are calling a landline within your local calling area, please make sure you do not include the prefix - i.e. 09.
Categories: Phone - Calling Rates - Orcon Homelines - General Info -
You will have selected a voicemail PIN during the sign-up process. But, if you have forgotten it, no worries, log into My Orcon, select ‘Voice Service Settings’ and it’s listed here.
Categories: Orcon Genius - Setting Up Genius - Phone - Setting Up Home Phone - Orcon Homelines - General Info -
Here you can find some easy instructions for registering, or re-registering, your Orcon Genius handset. Also, you can download a guide to all of the handset's cool features.
Categories: Orcon Genius - Setting Up Genius - Connecting My Devices - Phone - Setting Up Home Phone -
Absolutely. Just don’t cancel it with your old provider before getting connected with us. We can also set you up with a shiny brand new number too!
Categories: Phone - Orcon Homelines - General Info -
If you want to add an extra authorised person to your account, or simply transfer ownership of the account into a different name, we can help!
Categories: Broadband - My Account - My Account - My Contract - Phone -
If you're under a current contract then your first move house is usually free! However depending on the nature of your new address, there may be some extra installation charges.
Categories: My Account - Moving House - Phone - Moving House -
Local Calling Free local calling to land lines on all plans.
Categories: Phone - Calling Rates -
We have great per minute toll rates and capped call rates to many popular destinations - check out our residential pricing. We also have a number of calling add-ons that are seriously cheap!
Categories: Phone - Calling Rates -
Yes, there are certain services that Telecom provide which you cannot use if you are an Orcon Tolls customer. These are: • Customerlink • DDI extension • Dual number • Faxability number • Calltrack • Call re-address • Priority service Please check your Telecom bill for these before deciding to become an Orcon Tolls customer.
Categories: Phone - Orcon Homelines - General Info -
Call Waiting allows you to answer a second call if you are already on the phone. Call Waiting works on all touch-tone phones - see this page for some quick instructions to using this handy service
Categories: Phone - Setting Up Home Phone - Orcon Homelines - General Info -
Call Waiting When you are on the phone and someone else calls you will hear four short beeps on the line. You can then switch between the calls by pressing the 'recall' button on your telephone. Call Minder Call Minder does the same job as an answer phone, but you don't have to have one sitting in your house. Record your own greeting that callers will hear. You can listen to your messages from any touch-tone phone in New Zealand. Caller ID Caller ID shows you the phone number of the person making the incoming call. You will need a Caller ID compatible phone, or a separate Caller ID display unit.
Categories: Phone - Orcon Homelines - General Info -
Toll rates are rounded up to the nearest minute. For example, if you called somewhere for 2 minutes and 29 seconds, you will be charged for 3 minutes worth of calling. There is no monthly fee for Orcon Tolls, and no minimum spend. There are no charges for local calls, but if you dial an area code for a local call it will be charged as a national call.
Categories: Phone - Calling Rates - Orcon Homelines - General Info -
Bank account details for those customers who prefer to pay via direct credit are available here. Details are available for both Orcon broadband and Orcon hosting customers.
Categories: Broadband - My Bill - My Account - My Bill - Phone -
There are multiple options for getting a phone handset to work with Orcon Genius. You can use your own, get a fancy new Genius handset, or a combination of both
Categories: Orcon Genius - Setting Up Genius - Orcon Genius - General Info - Phone -
Your phone will stop working as it relies on the modem in order to make and receive calls. If you need your phone to keep working in the event of a power outage, Orcon Genius is probably not the right product for you. Take a look at our Orcon@Home plans instead.
Categories: Orcon Genius - Orcon Genius - General Info - Troubleshooting Genius - Phone - Troubleshooting Phone -
No, Orcon Genius VoIP calls will not count towards a customer’s monthly data allowance.
Categories: Broadband - Data + Usage - Phone - Calling Rates - Orcon Homelines - General Info -
