Search the Knowledge base

Loading

Our network articles

	Date
FAQ: Is my IP address Static or Dynamic? Your IP address is dynamic. Which means that you can be assigned a new IP address at any time. Categories: Product details - Our network	29/11/11
FAQ: What is a port waiter? In a small percentage of cases, ISPs sign up new customers, or go to move an existing customer to a new address, only to find they can’t complete the order because of something called ‘port waiting’, or ‘port waiter’. Categories: Troubleshooting - Troubleshooting Broadband - Product details - Our network	8/11/11
FAQ: Can I turn interleaving on/off? Yes. Just send us an email and we'll get right on it. Categories: Product details - Our network	28/7/11
FAQ: What is interleaving? Interleaving is basically a way to arrange data to protect against burst errors, which happen rarely but can disrupt data transmission when they do occur. The downside to having interleaving enabled is that it increases latency (i.e. it slows down the connection). For more information on interleaving see Wikipedia. Categories: Product details - Our network	28/7/11
FAQ: What happens if I go over my free data allowance? After you have used the data included in your plan we charge per GB, rounding up to the next highest GB. Categories: Product details - Our network	28/7/11
FAQ: Do you restrict bandwidth or throttle peer to peer (P2P) traffic? Orcon prioritises certain types of traffic such as web and email. Other types of traffic such as peer to peer (P2P) are deprioritised. We have implemented a layer 7 quality of service (QOS) appliance which prioritizes traffic that is latency sensitive and the most widely used applications (HTTP - web surfing, VOIP, gaming, email) above other traffic, particularly peer to peer. This means that if the network is experiencing very high load then quality of service is maintained for the types of traffic that need it the most. Peer to peer program users may notice a reduction in the speeds obtainable for that period of peak traffic. Note that this traffic management only applies to international traffic. We do not generally shape domestic traffic unless there is a threat to network stability. Categories: Product details - Our network	28/7/11
FAQ: What happened to the old broadband and homeline plans? Our current plans are the Orcon@Home and Orcon Genius plans, all other existing broadband and homeline plans have been phased out. Categories: Product details - Our network	28/7/11
FAQ: How fast will my broadband connection speed go at full speed? (max/max) Full speed is the maximum speed that your line can go. Things like how far you are away from your exchange, how old your line or exchange is and how old the wiring is in your house will all affect how fast your connection can go. Categories: Product details - Our network	28/7/11
FAQ: Does the speed slow down if we go over our data cap? No. We pride ourselves on providing faster broadband so we don’t believe in diluting this experience by slowing you down. A quick visit to the front page of our website (http://www.orcon.net.nz) will show you how much data you have used. Orcon’s overage charges are also incredibly competitive at just $2 per Gigabyte. You can also add big data bundles to your plan (up to 1000GB) at even better prices if you just can’t get enough of that super-fast broadband. Categories: Product details - Our network	28/7/11
FAQ: Is wiring and maintenance insurance included in your plans? Wiring and maintenance insurance is optional, and costs $3/month. Categories: Product details - Our network	28/7/11
FAQ: Do you use Telecom lines? On our unbundled network (Orcon+ products) we use our own technology through Telecom’s lines. In other areas we use Telecom’s technology and lines. Categories: Product details - Our network	28/7/11
FAQ: Do you guys do Naked DSL? Yes – Orcon Genius is Naked DSL (and we throw in a VoIP service too) Categories: Product details - Our network	28/7/11
FAQ: When will our area become LLU (unbundled Orcon+)? It is hard to say but if you have phone and broadband with Orcon when we unbundle your area we can switch you straight over to our network and pass on any savings you might make. Categories: Product details - Our network	28/7/11
FAQ: What’s the difference between the Orcon+ network and the rest of the network? The Orcon+ network runs through Orcon’s own ADSL2+ gear within the boxes (exchanges) that provide high speed internet to a neighbourhood. Categories: Product details - Our network	28/7/11
FAQ: Where is Orcon broadband available? Orcon has broadband coverage all over the country. Categories: Product details - Our network	28/7/11
FAQ: How good is the wireless signal on Orcon Genius? Orcon Genius and Orcon Genius Lite both use Wireless N, the fastest standard of in-home wireless available. The indoor range is approximately 70 metres and is backward compatible with Wireless 802.11b or 802.11g technology. Wireless signal may be degraded by environmental factors such as walls, doors and other electrical devices. Categories: Product details - Our network	21/7/11

17/05/12 10:39 am

Spam / Phishing emails

Customer Support

Hannah Westwood, Customer Experience Specialist

Talk To Us Now