Genius Go brings landline calling to your smartphone – essentially it turns your mobile into a cordless home phone that you can take anywhere you fancy.
Categories: Genius Go - About Genius Go -
So you can't wait to get going on Genius Go? Follow the instructions on this page to make sure you're all set up and ready to get calling.
Categories: Genius Go - Setting Up Genius Go -
My Orcon is a great tool for staying on top of all your internet service related activities. You can change your details, upgrade your plan, pay the bill, sign up for other stuff and more!
Categories: My Account - Using My Orcon -
Your bill is emailed to your preferred email address around the 23rd of every month, and will include an attached PDF document with all of the details. Your bill, usage history and current usage are all available through My Orcon as well
Categories: Broadband - My Bill - My Account - My Bill -
If you're having problems with your wireless network, going through the steps contained in this guide will help solve most common problems. Try it out!
Categories: Wireless - Troubleshooting Wireless - Orcon Genius - Troubleshooting Genius -
If you're having problems with your broadband such as slow speeds, frequent disconnections, prolonged disconnections or anything else, check out this guide. It will run you through a few steps that will solve most problems and get you up and running!
Categories: Broadband - Troubleshooting Broadband - Orcon Genius - Troubleshooting Genius -
Wireless networks are awesome and mean you can enjoy broadband all over the house. To get the best speeds and connection quality, follow the tips in here!
Categories: Wireless - Setting Up Wireless - Changing Wireless Settings - Troubleshooting Wireless -
This page contains a bit of smart advice about which of our broadband packages might be right for you - based on how you plan to your use your internet and phone services.
Categories: Broadband - Getting Broadband -
If you're wondering how to get your wireless network set up, check out the instructions included here. You can also find instructions in your modem's insatllation guide.
Categories: Wireless - Setting Up Wireless -
If your Email account has been set up correctly (you can view Email Setup here http://www.orcon.net.nz/support/gfaq_page/setting_up_email) then it is possible you have a Firewall blocking your Incoming mail.
Categories: Email - Troubleshooting Email -
Setting up your broadband may seem daunting, but these basic instructions can help guide you through the process to make it easy as!
Categories: Broadband - Setting Up Broadband -
The purpose of an isolation test is to give an indication whether or not a fault or connection problem you're experiencing is being caused by equipment or wiring in your own home.
Categories: Wireless - Troubleshooting Wireless - Broadband - Troubleshooting Broadband - Orcon Genius - Troubleshooting Genius -
To set up Orcon voicemail, dial 789 and follow the instructions. Note: 789 won’t work for all customers (it depends what network you are on) . If 789 fails to let you access your voicemail, then dial 083210 and follow the instructions. You can also download a pdf copy of the guides below.
Categories: Orcon Genius - Setting Up Genius - Phone - Setting Up Home Phone - Orcon Homelines - General Info -
If you would rather receive your Orcon emails on your computer as opposed to using webmail, this page contains instructions for how to get set up
Categories: Email - Setting Up Email -
An overview of what you'll need to get broadband internet at your house.
Categories: Broadband - Getting Broadband -
If you're thinking of signing up with Orcon, this page details the process involved from when you've signed up to getting you connected
Categories: Broadband - Getting Broadband - Orcon Genius -
Find out how to change your plan, add a calling pack, static IP or wiring insurance, and increase or decrease your data cap!
Categories: Broadband - Orcon Broadband - General Info - My Account - My Account - My Contract - My Plan -
After you have used the data included in your plan we charge per GB, rounding up to the next highest GB.
Categories: Broadband - Data + Usage - My Account - My Bill - My Account - My Bill - My Plan -
Full speed is the maximum speed that your line can go. Things like how far you are away from your exchange, how old your line or exchange is and how old the wiring is in your house will all affect how fast your connection can go.
Categories: Broadband - Getting Broadband - Orcon Broadband - General Info -
You can check how much data you have used by logging into the My Orcon section of the website at any time, from anywhere with an Internet connection. It’s easy! Log in to 'My Orcon' using your Orcon username and password. On the main page you'll be able to see graphs of your daily averages, usage to date, total data and predicted usage based on current trend. If you would like more information, click on 'Current Plans' under the 'My Plans' down the left-hand side. Then click on the little grey 'Usage' button to the right. You can then see your usage for the current billing cycle, as well as your historic usage. Please note that there can be a delay of up to one hour in the usage meter being updated. Keep this in mind if you are concerned about exceeding your data limit.
Categories: Broadband - Data + Usage - My Account - My Plan -
My Orcon is your personal account manager, and it can now help you to solve heaps of your own issues all by yourself! For example, you can change your password and contact details, modify your plan, view your usage and billing information, change your voicemail PIN, change payment method, move house and so much more!
Categories: My Account - Using My Orcon -
You can make a one off payment, change your monthly payment method to credit card, or update your credit card details online. To do so please follow these simple steps...
Categories: Broadband - My Bill - My Account - My Bill -
You can pay your Orcon invoice in a variety of ways including Direct debit, Credit card, NZ Post Shop (note minimum $5 transaction applies), Bank deposit (use your Orcon account number in the particulars field)Internet banking (use your Orcon account number as the particulars field)
Categories: Broadband - My Bill - My Account - My Bill -
Your first bill may be higher than expected because you will be invoiced from the day your services go live until the 22nd of the month and then for a month in advance. This will bring you in line with our monthly billing cycle (23rd - 22nd monthly). DON’T PANIC. You haven’t been billed twice. Just remember, billing is done on the 23rd of each month & base charges are billed 1 month in advance. Hopefully it will all make perfect sense.
Categories: Broadband - My Bill - My Account - My Bill -
We will email you an invoice each month. The statement and invoice are included as a pdf attachment on your email, so you no longer have to log in to your account online to download it. Just click on the link to view it.
Categories: Broadband - My Account - My Bill - My Account - My Bill - Phone - Orcon Homelines - General Info -
Setting up the app is pretty straightforward, but you do need to follow each step correctly to make sure it works. Check each step to make sure all is happening as it should.
Categories: Genius Go - Troubleshooting Genius Go -
If you're having trouble downloading Genius Go onto your iPhone, this FAQ has a few fixes you can check to get it going.
Categories: Genius Go - Troubleshooting Genius Go -
Because Genius Go puts your home phone on your mobile, calls will show as if they’ve been made from your homeline. It won’t be possible to differentiate Genius Go calls from calls made from your home handset, or from which Genius Go account the call was made.
Categories: Genius Go - Genius Go - More Info -
If you’re calling a local or national landline number, make sure you include the area code when dialing the number. If you've stopped being able to make calls through the keypad it may mean the account holder has decided to ‘unlink’ your phone from the account.
Categories: Genius Go - Troubleshooting Genius Go -
Orcon customers are able to link up to 5 mobiles to their home phone account . If you’re getting an error message, check this page to see what you can do.
Categories: Genius Go - Troubleshooting Genius Go -
If you've got app notifications disabled, then you might be missing out on calls and messages that come through when you're not actively viewing the app.
Categories: Genius Go - Troubleshooting Genius Go -
It depends on your current home calling bundle. To check your current bundle, log into My Orcon and click Current Plans on the left hand side. To make sure you’re saving as much as possible we have a bunch of awesome calling deals you might like
Categories: Genius Go - Using Genius Go -
If someone’s called your home phone but Genius Go hasn’t rung at the same time, please check out the settings detailed in this FAQ
Categories: Genius Go - Troubleshooting Genius Go -
Any calls made that involve Genius Go will always sound best over Wi-Fi – this is because Wi-Fi has the lowest latency (delay), and fastest speed. 3G connections are also fine when the connection is strong, but mobile data connections do suffer from higher latency (longer delays), slower speeds, and weaker reception.
Categories: Genius Go - Troubleshooting Genius Go -
You have to be connected to the internet (mobile or Wi-Fi) in order to send messages. If you’re out of mobile data or out of Wi-Fi range, try again when you’re back in range.
Categories: Genius Go - Troubleshooting Genius Go -
To Genius Go you first need to make sure you’ve got a compatible smartphone – either an Android with version 2.3 or above, or an iPhone with iOS version 5.1 and above.
Categories: Genius Go - About Genius Go -
It depends. If you’re calling via your home phone, they’ll see that you’re calling from your home phone number, but if you’re free calling another Genius Go user, it’ll just display your name and mobile number.
Categories: Genius Go - Genius Go - More Info -
All Orcon Genius, UFB or LLU customers can get their home phone on their mobile. Some older plans may not be eligible. If you’re not sure if your plan is eligible, try linking the app and it’ll let you know
Categories: Genius Go - About Genius Go -
Sure can, you little global traveller you. You can use Genius Go anywhere as long as you have your New Zealand SIM card in your phone. It's free when you're on Wi-Fi but if you switch to 3G make sure you check your mobile network’s global roaming charges.
Categories: Genius Go - About Genius Go -
If you’re having trouble with your contacts (don’t put your phone in your eye – that’s not what we mean) a quick reboot of your phone will usually sort things out. However if that doesn't work, here are a few more tricks you can try.
Categories: Genius Go - Troubleshooting Genius Go -
You can invite your mates to Genius Go through the account settings page. Let them know about Genius Go through SMS, Facebook, Twitter and email.
Categories: Genius Go - About Genius Go -
The best way to limit how much 3G data you use is by using Wi-Fi wherever it’s available (calls over Wi-Fi don’t count as 3G data of course). In addition, you can track your 3G data usage in the Data Usage page on the app.
Categories: My Account - Using My Orcon - Genius Go - Using Genius Go -
Genius Go is pretty light on data usage - if you made an average 5 minute call and sent 500 instant messages you’d use less than 2MB of 3G or Wi-Fi data.. It also uses a very small amount of background data so it knows when texts and calls are coming in.
Categories: Genius Go - About Genius Go - Using Genius Go -
We think Genius Go is awesome, it can save you money and it’s really handy. We’re constantly working to make it better and better, but there are a few current limitations that you should be aware of.
Categories: Genius Go - Genius Go - More Info -
If you have call forwarding set up on your home line, Genius go won’t be able to ring simultaneously with your home line. Call forwarding takes precedent – so if your home phone’s not going to ring then Genius Go won’t either.
Categories: Genius Go - Genius Go - More Info -
The keypad can only be used if you link your Genius Go to an Orcon home line. If you’re not an Orcon customer you can still make free calls and IM's to your Genius Go contacts from your contact list.
Categories: Broadband - My Account - Genius Go - Genius Go - More Info - Troubleshooting Genius Go -
Yes you can, awesome huh?! You can make a call on each phone (home phone or Genius Go) all at the same time!
Categories: Genius Go - Using Genius Go - Genius Go - More Info -
The Genius Go icon means that your friend has Genius Go too and you can call and IM them for free. When it’s pink it means they are online, if it's grey they’ve chosen to go offline.
Categories: Genius Go - Using Genius Go -
Do you need to have a New Zealand mobile number to get Genius Go? Yep!
Categories: Genius Go - Genius Go - More Info -
Genius Go works from anywhere you can get an internet connection – this means overseas as well. You can use your Orcon landline while sitting in a spa in Spa, or at a casino in Vegas.
Categories: Genius Go - Using Genius Go -
If your mate has a pink icon next to their name or is in your Genius Go contact list then you can free call and text/instant message them.
Categories: Genius Go - Using Genius Go -
Calls over Genius Go need a consistent internet connection to work properly. An unstable internet connection can cause call quality to decrease, and can also cause calls to drop e.g. if you don’t have much reception or you’re a fair distance from your Wi-Fi router.
Categories: Genius Go - Troubleshooting Genius Go -
Each Orcon account can have up to five cellphones linked to Genius Go. The first one is free, and each one after that is $3 per month.
Categories: Genius Go - About Genius Go -
If you're having trouble downloading Genius Go onto your Android smartphone, this FAQ has a few fixes you can check to get it going.
Categories: Genius Go - Troubleshooting Genius Go -
Downloading the app from the Apple App Store should be trouble free provided you check your phone for the following: You need to be running iOS 5.1 or higher; check you’re connected to the net – try it on 3G and Wi-Fi; check you have at least 20 megabytes of space on your phone.
Categories: Genius Go - Troubleshooting Genius Go -
Click the data usage tab, and you’ll see a graph of your Genius Go 3G data usage. Our data counter should be used as an indicator only; your mobile operator may calculate your data use differently. Please use their counter if you require a super accurate reading.
Categories: Genius Go - Using Genius Go -
To add a calling bundle such as unlimited national calling or 100, 200 or 500 landline to mobile minutes bundles just visit the plan change wizard. Just enter your Orcon account details, and check Add-Ons to see what’s available on your plan.
Categories: Genius Go - Using Genius Go - Setting Up Genius Go -
When you move house, your service will stop when your old address’s service is turned off. You’ll have to reactivate your app when the new connection has been made.
Categories: Genius Go - Genius Go - More Info -
Genius Go has been designed for use on iPhones and Android smartphones. You might be able to download and use it on other devices, but it hasn’t been designed with these devices in mind.
Categories: Genius Go - Genius Go - More Info -
The quality of your call is going to be affected by your internet connection and the devices being used. The best quality calls are made over Wi-Fi, so use it wherever you can.
Categories: Genius Go - Using Genius Go - Genius Go - More Info - Troubleshooting Genius Go -
You can do this via the account settings page in the app. You’ll need to be the account holder (or authorized by the account holder) because linking requires you to enter an Orcon username and password.
Categories: Genius Go - Setting Up Genius Go -
We need to access your contact list so we can check who of your friends has Genius Go. That way you get to IM and call your mates for free.
Categories: Genius Go - Genius Go - More Info -
You can opt to appear offline in the accounts settings page. If you choose to appear offline your mates won't be able call you on Genius Go and any messages will be stored in pending/sending.
Categories: Genius Go - Using Genius Go -
You can disable incoming calls from your homeline by checking the box 'Disable incoming calls' in the settings page under 'Link to my Orcon home phone'
Categories: Genius Go - Using Genius Go -
Only if you have linked Genius Go to your home account. If you have, then your voicemails will operate as normal. Just call 789 from your handset, and bingo.
Categories: Genius Go - Genius Go - More Info -
Just download Genius Go again and re-run the activation process the same as the first time.
Categories: Genius Go - Genius Go - More Info -
If a call is declined by one Genius Go user, the call will keep ringing on the home phone and other Genius Go phones.
Categories: Genius Go - Using Genius Go -
That depends who you're calling, what number you're using, and where you are. This FAQ will show you how you can tell the difference!
Categories: Genius Go - Using Genius Go -
The account holder can put an international toll bar block on an individual app user in My Orcon link. This will stop that user from calling internationally. All linked users will still be able to make national and mobile toll calls from the app.
Categories: Genius Go - Using Genius Go -
Check that you have Android version 2.3 or newer; check you’re connected to the net – try it on 3G and Wi-Fi; and check you have at least 20 megabytes of space on your phone.
Categories: Genius Go - Troubleshooting Genius Go -
In order for you or someone else to receive a message, you need to be online. Your contact’s online status is indicated by a pink Genius Go symbol next to their name – if it’s grey, then they won’t receive your message until they come online.
Categories: Genius Go - Troubleshooting Genius Go -
Apart from the obvious awesomeness of putting your home phone on your smartphone, Genius Go is also a great free calling app made in New Zealand for New Zealanders.
Categories: Genius Go - About Genius Go -
If someone’s called your home phone but Genius Go has not rung at the same time, please check out the steps covered in this FAQ.
Categories: Genius Go - Troubleshooting Genius Go -
Setting up the app is pretty straightforward, but you do need to follow each step correctly to make sure it works. Check each step to make sure all is happening as it should.
Categories: Genius Go - Troubleshooting Genius Go -
Setting up the app is pretty straightforward, but you do need to follow each step correctly to make sure it works. Check each step to make sure all is happening as it should.
Categories: Genius Go - Troubleshooting Genius Go -
If you want to track the number of minutes you're using or what your current month's charges are, you can view all this via My Orcon.
Categories: Genius Go - Using Genius Go - Phone - Calling Rates - Orcon Homelines - General Info -
You can make a call from your home phone over Genius Go either through your contact list by tapping the number you want to call, or by dialing a number on the keypad - you can only do this once you have linked Genius Go with your home phone.
Categories: Genius Go - Troubleshooting Genius Go -
Genius Go is free for anyone to download, and it’s free to call your mates who also have the app. Orcon customers can also link Genius Go to their home phones – the first one is free, but each additional link is $3 per month.
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Anyone can download use Genius Go to call and message other people who also have Genius Go, but only Orcon customers can use Genius Go to make and receive calls to their landline on their mobile
Categories: Genius Go - About Genius Go -
To sync your phone contact list with Genius Go you need to be on a reliable internet connection - try changing to Wi-Fi or 3G and restart Genius Go after you have changed connection type.
Categories: Genius Go - Troubleshooting Genius Go -
The first person to answer will take the call. If you want to be the only person that receives incoming calls, you can disable incoming calls on other phones on the Account Settings page.
Categories: Genius Go - Using Genius Go -
You can manage the Genius Go users linked to your account via My Orcon - where you can see who's linked to your account, block international calling, and remove users.
Categories: Genius Go - Using Genius Go -
You can check your Orcon voicemail from any mobile or landline phone just by dialing the correct number for your account. See inside for instructions
Categories: Orcon Genius - Orcon Genius - General Info - Phone - Setting Up Home Phone - Orcon Homelines - General Info -
Your first bill that you receive when changing plan types can look pretty confusing, but we're going to try walk you through it on this page. Have a look and see if it helps clear things up
Categories: Broadband - My Account - My Account - My Bill - My Plan -
Got lots of friends and family on the go? Get our mobile calling package and save heaps! $20 a month for 100 landline- to- mobile minutes – that’s cheap. To sign up, visit My Orcon, or click through here.
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Orcon offers unlimited international landline calls, for up to 1 hour per call, to 16 of our most popular calling destinations. To see which countries are available, please see the 'At Home' page and scroll down to the 'Add-Ons'
Categories: Phone - Calling Rates -
VOiP is a technology that puts your voice services over the internet - it stands for Voice Over Internet Protocol. This means you don’t have to pay for landline rental anymore, which is pretty exciting! This means we can offer you better value service, while still retaining all the functionality of a normal home phone.
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There’s a great guide on how to install and set up your Orcon Genius in the set-up guide – you’ll find it in the box your Genius came in. If you’ve misplaced that guide, no worries - you can download it here
Categories: Orcon Genius - Setting Up Genius -
As Orcon Genius is so darn talented, it does the work of two devices. This means there are two options for extending the range of your Orcon Genius
Categories: Orcon Genius - Orcon Genius - General Info -
If you're an Orcon customer using a traditional home phone service (i.e. not Orcon Genius), the steps included in this guide will be able to help if you're experiencing problems with your home phone service.
Categories: Phone - Troubleshooting Phone -
If you're an Orcon Genius customer, and you're unable to make or receive calls, or if you're suffering from a noisy line, static or echos, try the steps included here. If you follow this guide you'll be able to easily resolve most of these problems.
Categories: Orcon Genius - Troubleshooting Genius - Phone - Troubleshooting Phone -
If you're having a bit of trouble connecting your Smart TV to the internet, we have a few tips in here that might be able to help you out!
Categories: Wireless - Connecting My Devices - Orcon Genius - Connecting My Devices -
Get the most out of your game console by connecting it to the internet so you can download content, updates and play online. Instructions are included for the PS3 and Xbox 360
Categories: Wireless - Connecting My Devices - Orcon Genius - Connecting My Devices -
Learn how to connect your computer to your wireless network. Instructions included for connecting both Windows and Apple computers to your Wi-Fi
Categories: Wireless - Connecting My Devices - Orcon Genius - Connecting My Devices -
Get your smartphone or tablet connected to your Wi-Fi so you can browse Facebook while watching TV without worrying about your mobile data usage. Instructions for Android and iOS devices included here.
Categories: Wireless - Connecting My Devices - Orcon Genius - Connecting My Devices -
If you're experiencing problems with your wireless network connection, the cause may be interference from other wireless devices. Changing your frequency and channel can help solve these problems.
Categories: Wireless - Setting Up Wireless - Changing Wireless Settings -
Ensure the security of your wireless network by having a strong password that you change regularly. If you're not sure if your Wi-Fi has a password, or you need to change it, see this page for instructions
Categories: Wireless - Changing Wireless Settings -
Changing the name of your wireless network (aka SSID) is a part of keeping your network usable and secure. Instructions for doing this are included here.
Categories: Wireless - Setting Up Wireless - Changing Wireless Settings -
If you’re upgrading your current plan, then no, the same contract terms you currently have will continue to apply. If you're changing from one plan to another, then you will have to enter into a new contract.
Categories: My Account - My Contract - My Plan -
If you’ve forgotten the details of what exactly your plan includes, that’s OK because it's all available in your My Orcon account. There you can see your broadband plan, data cap, calling plan and any other add-ons you may have selected
Categories: Broadband - Data + Usage - My Account - My Plan -
