Search the Knowledge base

Billing and account articles

	Date
FAQ: Top Tips Top Tips for managing your Orcon account Categories: Billing and account - Managing your account online - Setting up - Setting up email - Troubleshooting - Product details - Orcon Genius - Email	21/3/12
FAQ: Don’t miss our important emails Add Orcon to your "Safe Senders" list Categories: Billing and account - Your invoice - Troubleshooting - Troubleshooting email - Product details - Email	24/1/12
FAQ: Can I change my account password? You sure can! Categories: Billing and account - Managing your account online	15/12/11
FAQ: Paying via Credit Card From mid-November 2011, you'll be able to log into My Orcon and pay by credit card. Categories: Billing and account - Making a payment	9/11/11
FAQ: Data allowance during your first month or switching to Genius. If you have just signed up to Orcon, or have moved to Orcon Genius from an existing Orcon plan, firstly - awesome! Secondly, please be aware that your new data cap will be pro-rated. Categories: Billing and account - Making a payment - Setting up - Setting up Genius - Setting up Broadband - Product details - Orcon Genius	13/9/11
FAQ: How do I transfer my account to another name? The current Account Holder just needs to contact us on 0800 13 14 15 and give permission for the New Account Holder to take over the Account and advise what date this change should take effect. The New Account Holder will then need to contact us to confirm the change and accept responsibility of the Account under the Orcon Terms and Conditions. Please note the current Account Holder will still be liable for the charges on the Account until the actual date that the services are transferred to the New Account Holder. This process can take 2- 7 working days to be completed. Categories: Billing and account - Managing your account online	28/7/11
FAQ: Can you send me a printed invoice? Yes we can. There is no charge for this service. Just contact us via email or phone to request it. Categories: Billing and account - Managing your account online	28/7/11
FAQ: What happens if I move house? If you move house you will need to have broadband removed from your old house and installed at your new place. We can take care of this for you, but you will need to give us at least 10 working days notice for us to transfer your Internet connection over with minimal hassle and delay. Note that if you were on one of our old plans that we’re no longer offering, you won’t be able to take that old plan with you. If you are on a contract with Orcon you will not be breaking your contract if you need to disconnect from your old house, provided you place an order for Orcon broadband to be installed at your new home. An installation fee may apply. Categories: Billing and account - Managing your account online	28/7/11
FAQ: I want to change the broadband plan I am on, how do I do that? You can change the Orcon Broadband plan by visiting http://www.orcon.net.nz/home/. From there, you then choose which plan you want and walk your way through the steps, and you’re away laughing! After you have placed your order you will receive an email from our provisioning team with the expected date on which your plan change will take effect. Categories: Billing and account - Managing your account online	28/7/11
FAQ: I have forgotten my password Don't worry, it happens to the best of us. Categories: Billing and account - Managing your account online	28/7/11
FAQ: How do I log in? Hover over the My Orcon button on our website with your mouse and just enter your username and password. Categories: Billing and account - Managing your account online	28/7/11
FAQ: How do I change my contact details? Email us from the email on your account OR Just give us a quick call on 0800 13 14 15 during our operating hours and speak to our great Helpdesk Staff to have your details updated Categories: Billing and account - Managing your account online	28/7/11
FAQ: Do you count both uploaded and downloaded traffic towards my usage? Yes. All traffic that flows over your connection counts toward your total usage. Categories: Billing and account - Managing your account online	28/7/11
FAQ: How do I know how much data I have used? You can check how much data you have used by logging into the My Orcon section of the website at any time, from anywhere with an Internet connection. It’s easy! Log in to 'My Orcon' using your Orcon username and password. On the main page your Broadband service should be listed under subscribed services, click on the little grey 'Usage' button to the right of the service. You can then see your usage for the current billing cycle, as well as your historic usage. Please note that there can be a delay of up to one hour in the usage meter being updated. Keep this in mind if you are concerned about exceeding your data limit. Categories: Billing and account - Managing your account online	28/7/11
FAQ: What is My Orcon and how does it work? My Orcon lets you log into our system (it’s called Cosmos in case you wanted to know). You’ll need your username and password, and once you are logged in you can check your useage, change plans, and do a number of other things - all form the list on the right hand side. Categories: Billing and account - Managing your account online	28/7/11
FAQ: What do I use my username and password for? You need these to connect your modem to our broadband network and to log in athttp://www.orcon.net.nz/my_account to check your usage, billing information etc. Keep them in a safe place. Categories: Billing and account - Managing your account online	28/7/11
FAQ: How do I set up a direct debit? It's easy, just log into My Orcon. Categories: Billing and account - Making a payment	28/7/11
FAQ: How do I set up or change my credit card details? You can change your payment method for your account to credit card, or update your credit card details online. To do so please follow these simple steps: Log-in to the My Orcon section of the Orcon website using your Orcon username and password. Click on 'My Finances' in the menu on the left hand side Click on 'Payment Method' in the expanded menu. Click the small 'Edit' button in the middle of the page. Select your card type from the drop down menu, and enter the required details. Categories: Billing and account - Making a payment	28/7/11
FAQ: How to change how you pay us You can change your payment credit card on the My Orcon website for your bill to be automatically taken from it. You can not change your payment method to anything else but a credit card (ie - it can’t be moved back to invoice) - The only other way to change this is to call us Categories: Billing and account - Making a payment - Managing your account online	28/7/11
FAQ: What are Orcon’s bank account details? Customers are able to Direct Credit their payment to our ASB Bank account: Orcon Internet Ltd 12-3050-0351777-02 (002 if required) ASB Bank Wellington customers (formerly iServe) are able to Direct Credit their payment to our National Bank account: Orcon 06 0529 0687172 00 National Bank Please ensure your account number or username are in the particular fields and all others are left blank. Categories: Billing and account - Making a payment	28/7/11
FAQ: How can I pay my bill? You can pay your Orcon invoice in a variety of ways: Direct debit Credit card NZ Post Shop (note minimum $5 transaction applies) Bank deposit (use your Orcon username as the particulars field) Internet banking (use your Orcon username as the particulars field) Please note that some plans have payment method restrictions. To arrange payment of your account by credit card please contact our helpdesk on 0800 13 14 15 (8:00am to 11:00pm Mon-Fri, 8:00am to 8:00pm Sat/Sun) Categories: Billing and account - Making a payment	28/7/11
FAQ: Why is my first bill higher than I expected? Your first bill may be higher than expected because you will be invoiced from the day your services go live until the 22nd of the month and then for a month in advance. This will bring you in line with our monthly billing cycle (23rd - 22nd monthly). DON’T PANIC. You haven’t been billed twice. Just remember, billing is done on the 23rd of each month & base charges are billed 1 month in advance. Hopefully it will all make perfect sense. Categories: Billing and account - Your invoice	28/7/11
FAQ: When will I receive my bill? Orcon invoices are generated and sent out by email on the 23rd of each month. We'll send your bill to the email address you chose when you joined up, unless you specifically asked for a paper bill. This address is often .(JavaScript must be enabled to view this email address), unless you selected another one when you joined us. Categories: Billing and account - Your invoice	28/7/11
FAQ: Your invoice We will email you an invoice each month. The statement and invoice are now included as a pdf attachment on your email, so you no longer have to log in to your account online to download it. Just click on the link to view it. Categories: Billing and account - Your invoice	28/7/11

Network Status

17/05/12 10:39 am

Spam / Phishing emails

Customer Support

Talk To Us Now

Search the Knowledge base

Billing and account articles

FAQ: Top Tips

FAQ: Don’t miss our important emails

FAQ: Can I change my account password?

FAQ: Paying via Credit Card

FAQ: Data allowance during your first month or switching to Genius.

FAQ: How do I transfer my account to another name?

FAQ: Can you send me a printed invoice?

FAQ: What happens if I move house?

FAQ: I want to change the broadband plan I am on, how do I do that?

FAQ: I have forgotten my password

FAQ: How do I log in?

FAQ: How do I change my contact details?

FAQ: Do you count both uploaded and downloaded traffic towards my usage?

FAQ: How do I know how much data I have used?

FAQ: What is My Orcon and how does it work?

FAQ: What do I use my username and password for?

FAQ: How do I set up a direct debit?

FAQ: How do I set up or change my credit card details?

FAQ: How to change how you pay us

FAQ: What are Orcon’s bank account details?

FAQ: How can I pay my bill?

FAQ: Why is my first bill higher than I expected?

FAQ: When will I receive my bill?

FAQ: Your invoice