You can fill out a CALL INVESTIGATION FORM here.
If you have received a call of a serious nature, such as a threatening, abusive, or obscene telephone call, you should contact your local Police Station for advice. Such calls could be considered a criminal offence.
A call of a serious nature may include:
These may include hang up calls, kids playing pranks, hoax calls, or multiple calls between midnight and 5am. Hoax calls may be impersonations of people from organisations or false delivery orders.
If the calls you are receiving involve a current protection order, we advise you to contact the Police, as the calls may be a breach of the protection order, and may lead to prosecution.
This is where the caller holds the line and does not speak or breathes heavily; or the caller may terminate the call when answered. Why do people do this? It is weird and annoying, and we can't really see what they get out of it.
These are commonly fax or modem calls received on a residential telephone line. This tends to occur as a result of incorrect dialing. The sender will most often realise the mistake quickly and discontinue attempts to dial.
As with 'non-speech' calls, Orcon is only able to look into fax or modem calls if they are an on-going problem.
If you are receiving calls that you consider to be a nuisance Orcon may be able to assist. However, we are only able to investigate if it is causing serious problems and calls are occurring on an on-going basis.
At anytime you can fill out a CALL INVESTIGATION FORM which will give us the details we need to investigate further.
An Orcon staff member may advise you to log nuisance calls over a period of time to determine the frequency and extent of the problem. If the representative considers that the calls do constitute a breach of the Telecommunications Act they will then investigate.
It is important to note that if a representative does investigate your complaint they will not be able to provide you with the number of the offending call. Orcon will deal with the situation on your behalf, keeping both parties confidential.
When answering the telephone do not give your telephone number or full name. This includes the personal message on your answer machine.
A large number of nuisance calls are to randomly selected numbers where the caller continues to dial that number and annoy the recipient of that call. If the call is malicious or abusive, stay calm and try no to show any agitation or distress. If the calls are persistent you should: