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	Rating	Date
Glossary: O Zone A group of websites and services that Orcon@Home and Orcon@Work Broadband customers can browse, upload to and download from without the data counting toward their broadband data allowance. Categories: Broadband - O Zone		15/5/09
FAQ: Which sites are included in the O Zone? A list of the sites that are currently included in the O Zone. Categories: Broadband - O Zone		15/5/09
FAQ: When does the O Zone launch? The O Zone will be live from midnight on the 22nd of May, 2009. Categories: Broadband - O Zone		15/5/09
FAQ: Will you be adding more sites to the O Zone? Yes, we do intend to add more sites to the O Zone over time. Categories: Broadband - O Zone		15/5/09
FAQ: Does everything I do on the O Zone websites not count towards my data usage? Almost everything. You can surf the sites, upload and download content to and from them.There are a couple of things to be aware of though. Categories: Broadband - O Zone		15/5/09
FAQ: How do I get my website included in the O Zone? Get in touch with us, we would love to hear from you. Drop us an email (.(JavaScript must be enabled to view this email address)) and let us know that you are the owner of the site. We will get in touch with you and let you know what we need from you. Be patient with us at the moment - we have had a lot of requests. Categories: Broadband - O Zone		15/5/09
FAQ: Will you ever remove a site from the O Zone? We don't intend to remove sites from the O Zone unless if becomes necessary for a very good reason. Because these sites are owned and operated by 3rd parties (with the obvious exception of the Orcon site itself) we need to be able to reserve the right to remove them from the O Zone. Categories: Broadband - O Zone		15/5/09
FAQ: I want to suggest a site to be included in the O Zone, how do I do this? We would love to hear from you about what sites you would like to see included in the O Zone. If you have a site you would like to suggest then drop us an email: .(JavaScript must be enabled to view this email address) and we will consider it. Categories: Broadband - O Zone		15/5/09
FAQ: How do I know that the data isn't counting toward my data cap? When you log in to 'My Orcon' you will be able to see the amount of free O Zone data that you have used in your usage data (click on the little usage button next to your broadband plan). Categories: Broadband - O Zone		15/5/09
Video tutorial: How to run a trace route on Windows How to run a trace route on Microsoft Windows (6 comments) Categories: Broadband - Connection issues		12/12/08
Glossary: Frame Relay A business Internet connectivity solution that provides dedicated connectivity from almost anywhere in the country using the existing copper telephone network. Categories: Broadband Tags: broadband - frame		23/10/08
Glossary: UNS A business service based on the existing copper infrastructure with guaranteed levels of service. Uses SHDSL technology. Categories: Broadband Tags: broadband - high speed - uns		23/10/08
Glossary: Fibre Optic A reliable, dedicated high speed Internet and data connection, using fibre optic cables rather than traditional copper wiring. Categories: Broadband Tags: broadband - fibre - high speed		23/10/08
Glossary: Interleaving Interleaving designed to arrange data to protect against burst errors, which happen rarely but can disrupt data transmission when they do occur. With interleaving on you will get slightly higher latency on your connection, but your connection is likely to be more stable. Categories: Broadband Tags: broadband - connection - interleaving - speed		23/10/08
Glossary: Overage A term for the data used over and above your monthly data allowance. There is a charge for excess data used, which varies depending on your plan. Categories: Broadband Tags: broadband - data - overage		23/10/08
Glossary: ADSL2+ ADSL2+ is basically new and improved ADSL. The theoretical top speed of ADSL2+ is 24Mbps down and 1Mbps up – depending on such factors as the distance you are from the unbundled telephone exchange and the quality of wiring to and within your home. Categories: Broadband Tags: adsl2+ - broadband - technology		23/10/08
Glossary: ADSL ADSL (Asynchronous Digital Subscriber Line) turns your standard copper phone line into a high-speed Internet connection, while allowing you to talk and surf at the same time. The theoretical top speed of ADSL is 7.6Mbs down and 768kps up – depending on such factors as the distance you are from the telephone exchange and the quality of wiring to and within your home. Categories: Broadband Tags: adsl - broadband - technology		23/10/08
Tutorial: Create a Wireless Network with your Siemens Speedstream 6520 Wireless Modem Categories: Broadband Tags: broadband - install - modem - set-up - siemens - speedstream 6250 - wireless		23/10/08
Tutorial: Speedstream 4200 Router Installation (PDF) Categories: Broadband Tags: broadband - install - modem - siemens - speedstream 4200		22/10/08
Glossary: Broadband Broadband is a term used to describe a constant, high-speed Internet connection. These connections can be delivered using a variety of technologies. Orcon predominantly uses a technology called ADSL to deliver broadband connections to homes and offices around New Zealand using the existing telephone network. We have also begun rolling out our own next generation Orcon+ network that uses ADSL2+ technology. Categories: Broadband Tags: broadband - connection - internet		21/10/08
FAQ: Can I send spam from my Orcon email address? Categories: Broadband - General Tags: email - junk - spam		21/10/08
FAQ: How do I adjust my spam filter settings? Categories: Broadband - General Tags: email - filter - junk - spam		21/10/08
FAQ: What are the differences between the free email mailbox and MailPlus? Categories: Broadband - General Tags: email - mailbox - mailplus		21/10/08
FAQ: Is my Orcon email address really free for life? Categories: Broadband - General Tags: account - address - email - free		21/10/08
FAQ: What happens if there is a problem with my broadband? Categories: Broadband - General Tags: broadband - offline - problem		21/10/08
FAQ: Is national and international traffic counted separately? Categories: Broadband - General Tags: broadband - data - traffic		21/10/08
FAQ: What happens if I move house? Categories: Broadband - General Tags: broadband - moving - phone		21/10/08
FAQ: Can I set up a wireless network with my broadband connection? Categories: Broadband - General Tags: broadband - modem - network - wireless		21/10/08
FAQ: How do I move my broadband connection over to Orcon? Categories: Broadband - General Tags: broadband - plan		21/10/08
FAQ: I screwed up and signed up for broadband with another provider, how can I move to an Orcon plan? Categories: Broadband - General Tags: broadband		21/10/08
FAQ: Why are your plans so fantastic? Categories: Broadband - General Tags: broadband		20/10/08
FAQ: Where is Orcon broadband available? Categories: Broadband - General Tags: availability - broadband - coverage		20/10/08
FAQ: Do you count both uploaded and downloaded traffic towards my usage? Categories: Broadband - General Tags: broadband - data - download - traffic - upload - usage		20/10/08
FAQ: My kids/neighbour/cat got on my computer and used all my data. Can I get a refund? No Categories: Broadband - General Tags: broadband - data - overage - usage		20/10/08
FAQ: I want to change the broadband plan I am on, how do I do that? Categories: Broadband - General Tags: broadband - change - plan		20/10/08
FAQ: How long will it take to get my broadband connection set up? Categories: Broadband - General Tags: broadband - connection - set up		20/10/08
FAQ: Can I turn interleaving on/off? Categories: Broadband - General Tags: broadband - interleaving - speed		20/10/08
FAQ: What is interleaving? Categories: Broadband - General Tags: broadband - interleaving - speed		20/10/08
FAQ: How do I know how much data I have used? Categories: Broadband - General Tags: broadband - data - usage		20/10/08
FAQ: What is DSL? Categories: Broadband - General Tags: adsl - broadband - dsl		20/10/08
FAQ: What is broadband? Categories: Broadband - General Tags: adsl - adsl2+ - broadband		20/10/08
FAQ: What are the advantages of broadband over dialup? Categories: Broadband - General Tags: broadband - dial-up - speed		20/10/08
FAQ: Do you restrict bandwidth or throttle peer to peer (P2P) traffic? Categories: Broadband - General Tags: bandwidth - broadband - p2p - peer to peer - throttle - throttling		20/10/08
FAQ: What do the line speeds mean? Categories: Broadband - General Tags: broadband - connection - speed		20/10/08
FAQ: What happens if I go over my free data allowance? Categories: Broadband - General Tags: allowance - broadband - data - usage		20/10/08
FAQ: What will I need for a broadband connection? Categories: Broadband - General Tags: broadband - installation - modem		20/10/08
FAQ: How fast will my broadband connection speed go at full speed? (max/max) Categories: Broadband - General Tags: broadband - speed		20/10/08
FAQ: What happened to the old broadband and homeline plans? Categories: Broadband Tags: broadband		20/10/08
FAQ: Can I keep my old email address from my previous Internet provider? Categories: Broadband - Phone Tags: broadband - dial up - email		20/10/08
FAQ: I’m already an Orcon customer, so can I keep my old email address when I switch over onto the Orcon+? Categories: Broadband - General Tags: broadband - email		20/10/08
FAQ: Can I keep my old number when I switch over to LLU? Categories: Broadband - General Tags: broadband - phone line		20/10/08
FAQ: What contracts do I have to sign, and what is the minimum period? Categories: Broadband - Billing - General Tags: billing - broadband - contract - general		20/10/08
FAQ: Will my connection speeds be faster than what I currently experience when I switch to the Orcon+ network? Categories: Broadband - Connection speed		20/10/08

Network status

26/08/10 4:51 pm- We are working with a company called Perceptive to do some research in to how we are doing with our customers. If you get an email from Perceptive asking you to complete a brief survey please don't be alarmed, it is genuine.

Customer support

Glenn Suba, Customer Experience Specialist

Broadband articles

Search the Knowledge base

Glossary: O Zone

FAQ: Which sites are included in the O Zone?

FAQ: When does the O Zone launch?

FAQ: Will you be adding more sites to the O Zone?

FAQ: Does everything I do on the O Zone websites not count towards my data usage?

FAQ: How do I get my website included in the O Zone?

FAQ: Will you ever remove a site from the O Zone?

FAQ: I want to suggest a site to be included in the O Zone, how do I do this?

FAQ: How do I know that the data isn't counting toward my data cap?

Video tutorial: How to run a trace route on Windows

Glossary: Frame Relay

Glossary: UNS

Glossary: Fibre Optic

Glossary: Interleaving

Glossary: Overage

Glossary: ADSL2+

Glossary: ADSL

Tutorial: Create a Wireless Network with your Siemens Speedstream 6520 Wireless Modem

Tutorial: Speedstream 4200 Router Installation (PDF)

Glossary: Broadband

FAQ: Can I send spam from my Orcon email address?

FAQ: How do I adjust my spam filter settings?

FAQ: What are the differences between the free email mailbox and MailPlus?

FAQ: Is my Orcon email address really free for life?

FAQ: What happens if there is a problem with my broadband?

FAQ: Is national and international traffic counted separately?

FAQ: What happens if I move house?

FAQ: Can I set up a wireless network with my broadband connection?

FAQ: How do I move my broadband connection over to Orcon?

FAQ: I screwed up and signed up for broadband with another provider, how can I move to an Orcon plan?

FAQ: Why are your plans so fantastic?

FAQ: Where is Orcon broadband available?

FAQ: Do you count both uploaded and downloaded traffic towards my usage?

FAQ: My kids/neighbour/cat got on my computer and used all my data. Can I get a refund?

FAQ: I want to change the broadband plan I am on, how do I do that?

FAQ: How long will it take to get my broadband connection set up?

FAQ: Can I turn interleaving on/off?

FAQ: What is interleaving?

FAQ: How do I know how much data I have used?

FAQ: What is DSL?

FAQ: What is broadband?

FAQ: What are the advantages of broadband over dialup?

FAQ: Do you restrict bandwidth or throttle peer to peer (P2P) traffic?

FAQ: What do the line speeds mean?

FAQ: What happens if I go over my free data allowance?

FAQ: What will I need for a broadband connection?

FAQ: How fast will my broadband connection speed go at full speed? (max/max)

FAQ: What happened to the old broadband and homeline plans?

FAQ: Can I keep my old email address from my previous Internet provider?

FAQ: I’m already an Orcon customer, so can I keep my old email address when I switch over onto the Orcon+?

FAQ: Can I keep my old number when I switch over to LLU?

FAQ: What contracts do I have to sign, and what is the minimum period?

FAQ: Will my connection speeds be faster than what I currently experience when I switch to the Orcon+ network?