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	Rating	Date
FAQ: How do I set up my mobile broadband data stick? Instructions for setting up your Nokia data stick to use Orcon mobile broadband. Categories: Mobile		27/7/10
FAQ: Orcon Mobile International Calling Rates Orcon Mobile International Calling Rates Categories: Mobile Signup FAQ		20/7/10
FAQ: More FAQ's Tell us what else we can add into our mobile FAQs Categories: Mobile Signup FAQ		16/7/10
FAQ: Using A Mobile Broadband USB Data Stick Using A Mobile Broadband USB Data Stick Categories: Mobile Signup FAQ		5/7/10
FAQ: Mobile Data From Your Phone Mobile Data From Your Phone Categories: Mobile Signup FAQ		5/7/10
FAQ: How To Call International Destinations From Your Mobile How To Call International Destinations From Your Mobile Categories: Mobile Signup FAQ		5/7/10
FAQ: What To Do If You Lose Your Phone What To Do If You Lose Your Phone Or Have It Stolen Categories: Mobile Signup FAQ		5/7/10
FAQ: Roaming Charges & Activation How to activate your mobile phone for roaming, and the costs you'll incur while you're away. Categories: Mobile Signup FAQ		5/7/10
FAQ: Other Mobile Pricing MMS, video calls, international texts, international calls, SIM swaps, etc Categories: Mobile Signup FAQ		5/7/10
FAQ: How To View Your Mobile Bill & Email How To View Your Mobile Bill & Email Categories: Mobile Signup FAQ		25/6/10
FAQ: SETTING UP YOUR MOBILE VOICEMAIL When your mobile phone is up and running, you will need to set up your voicemail. It takes just a few minutes to follow these 3 simple steps: Categories: Mobile Signup FAQ		25/6/10
FAQ: Your First Bill Will Look Big - But Don't Worry Your base charge billing is done month in advance from the 23rd. So your first bill will have a part month charge (from your connection date to the 23rd) and a full month charge. You're always a month ahead in your base charges. Categories: Mobile Signup FAQ		25/6/10
FAQ: Checking Your Mobile Plan's Usage At some point, you'll no doubt want to view your calling, data, and text history. To do this, just view this post Categories: Mobile Signup FAQ		25/6/10
FAQ: What To Do When You Get Your Mobile SIM Pack STEP 1: If you have a new phone, make sure you charge it completely before using it. Just to make sure you get the most out of your battery. Categories: Mobile Signup FAQ		25/6/10
FAQ: You've Signed Up To Mobile, What Next? What to expect once you've signed up to Orcon mobile Categories: Mobile Signup FAQ		25/6/10
FAQ: What is Cloud Computing? Categories: Cloud Computing Tags: cloud computing		30/5/10
FAQ: How long does it take for an Orcon Cloud to become available? Categories: Cloud Computing Tags: cloud computing		30/5/10
FAQ: What can I do with my Cloud computer? Categories: Cloud Computing Tags: cloud computing		30/5/10
FAQ: What does standby mean? Categories: Cloud Computing Tags: cloud computing		30/5/10
FAQ: How is Cloud Computer use billed? Categories: Cloud Computing Tags: cloud computing		30/5/10
FAQ: How long before I can use my server? Categories: Cloud Computing Tags: cloud computing		30/5/10
FAQ: Can I automatically turn the server on or off? Categories: Cloud Computing Tags: cloud computing		30/5/10
FAQ: How much space does each server come with? Categories: Cloud Computing Tags: cloud computing		30/5/10
FAQ: Do you back up the Cloud servers? Categories: Cloud Computing Tags: cloud computing		30/5/10
FAQ: How do I access my iSERVE webmail? If you were an iSERVE customer you are still able to access your iSERVE webmail at http://webmail.iserve.co.nz Categories: Email		18/5/10
FAQ: I was an iSERVE hosting customer, where can I check my hosting statistics? If you were an iSERVE hosting customer you can still check your hosting statistics by visiting http://stats.iserve.net.nz/yourdomain Categories: Web hosting		18/5/10
FAQ: How are your plans arranged? How to choose a broadband & phone plan. Categories: Broadband Signup FAQ		20/10/09
FAQ: How long does it take to get connected? We pride ourselves on fast service but don’t like overpromising so prefer to tell people to allow up to 10 working days. In general it’s less than this but there are a number of variables when getting connected. Categories: Broadband Signup FAQ		20/10/09
FAQ: Are there any connection/set up fees? Orcon offers a free standard connection worth around $79. In a small set of customers a full install is needed. Click above to see when... Categories: Broadband Signup FAQ		20/10/09
FAQ: Can I keep my existing phone number? Absolutely. Just don’t cancel it with your old provider before getting connected with us... Categories: Broadband Signup FAQ		20/10/09
FAQ: How fast will my service be? Orcon is consistently measured at the top of the table in national performance tests run by Epitiro the national broadband monitoring service. See what will impact your speed by clicking above. Categories: Broadband Signup FAQ		20/10/09
FAQ: What are your toll and mobile charges? Click on the title above to see an overview of our calling charges. Categories: Broadband Signup FAQ		20/10/09
FAQ: Do I need to buy any additional hardware? We offer free basic modem rental with most of our broadband plans. You can rent the awesome Orcon Home Hub wireless modem for just $5/month (its free with Platinum plans). Categories: Broadband Signup FAQ		20/10/09
FAQ: What is the minimum contract period? We won't tie you in to a term contract. This ensures that we provide you with such great service that you’ll never want to leave... Categories: Broadband Signup FAQ		20/10/09
FAQ: Does the speed slow down if we go over our data cap? No. We pride ourselves on providing faster broadband. It is really easy to find out how much data you have used by visiting the front page of orcon.net.nz Categories: Broadband Signup FAQ		20/10/09
FAQ: Does someone come to my house to set it all up? 9 times out of 10 there is no need. It’s as simple as plugging in a phone line and logging in... Categories: Broadband Signup FAQ		20/10/09
FAQ: Can I keep my Telecom/Vodafone/other email address? We know changing email addresses is annoying. Your old provider may allow you to keep it but we recommend another solution... Categories: Broadband Signup FAQ		20/10/09
FAQ: What’s the difference between Orcon+ Home packages and Orcon Home packages? The Orcon+ home network runs through Orcon’s own ADSL2+ gear. The Orcon home network runs through a wholesale high speed nationwide network... Categories: Broadband Signup FAQ		20/10/09
FAQ: What do I use my username and password for? You need these to connect your modem to our broadband network and to log in at http://www.orcon.net.nz/my_account Categories: Broadband Signup FAQ		20/10/09
FAQ: Is wiring and maintenance insurance included in your plans? With Orcon+ (unbundled) plans wiring and maintenance insurance is included in the monthly plan costs. With the Orcon (UBA/wholesale) plans it is optional and costs $2.50/month. Categories: Broadband Signup FAQ		20/10/09
FAQ: What happens when I sign up? It's all very painless. Click on the title above to see the simple three step process. Categories: Broadband Signup FAQ		20/10/09
FAQ: If I have my home line with you do I still have to pay Telecom or another phone provider? Not a cent. An Orcon home line takes place of a Telecom home line. Categories: Broadband Signup FAQ		20/10/09
FAQ: Can I use my own modem? Yes if it is compatible with ADSL2+ networks... Categories: Broadband Signup FAQ		20/10/09
FAQ: Why do you need my phone number to tell me your plans? To enable you to choose a plan that's available in your area... Categories: Broadband Signup FAQ		20/10/09
FAQ: How much is 1 Gigabyte? With 1 GB you could either watch videos on Youtube for around 13 hours... Categories: Broadband Signup FAQ		20/10/09
FAQ: Is there a cancellation fee? There is no cancellation fee. You just need to give one month’s notice to allow us to arrange disconnection. Categories: Broadband Signup FAQ		20/10/09
FAQ: When will our area become LLU (unbundled Orcon+)? It is hard to say but if you have phone and broadband with Orcon when we unbundle your area we can switch you straight over... Categories: Broadband Signup FAQ		20/10/09
FAQ: Are you getting a VOIP product (phone line via internet)? We do have plans to offer a VOIP solution in the near future... Categories: Broadband Signup FAQ		20/10/09
FAQ: Does Orcon do mobile? We will be launching a mobile option in 2010. Stay tuned. Categories: Broadband Signup FAQ		20/10/09
FAQ: Do you use Telecom lines? On our unbundled network (Orcon+ products) we use our own technology through Telecom’s lines. In other areas we use Telecom’s technology and lines. Categories: Broadband Signup FAQ		20/10/09
FAQ: Do you guys do Naked DSL? We do on our Orcon+ unbundled network. Look out for Purple+ (15GB for $79.95 with no phone line). Enter your phone number or address in our number checker to see if you can get this plan. Categories: Broadband Signup FAQ		20/10/09
FAQ: What will my first bill look like? Your first bill might be a little higher than you expect as it has a 1 month charge in advance plus a part month (from your activation date until the 23rd of the month). Categories: Broadband Signup FAQ		20/10/09
FAQ: Does the Home Hub come with software to install? There’s no need to install any software for the Home Hub. Categories: Broadband Signup FAQ		20/10/09
FAQ: Do you offer Virus protection (CD’s)? No, but a quick browse on Google will show you a whole bunch of great antivirus software, some of which is freely available... Categories: Broadband Signup FAQ		20/10/09
FAQ: Do you offer a Toll Bar? Not presently. Categories: Broadband Signup FAQ		20/10/09
FAQ: How long does it take to get connected? How long does it take to get connected? Categories: Broadband Signup FAQ		20/10/09
FAQ: What does wiring and maintenance insurance cover? A description of what Orcon's wiring and maintenance insurance covers. Categories: Phone		2/9/09
FAQ: How much does it cost to transfer my existing domain name? There is no charge for transferring your existing domain name to Orcon, however you will need to pay a new registration fee once it is transferred, regardless of how long you registration with your previous domain registrar has to run. Categories: Domain Names		15/6/09
Tutorial: Setting up Hosted Exchange on your iPhone How to set up Hosted Exchange on your Apple iPhone. Categories: Microsoft Hosted Exchange		9/6/09
Tutorial: Call Forwarding (Orcon+): How to enable/disable Call Forwarding How to enable/disable call forwarding on the Orcon+ network. Categories: Phone		8/6/09
FAQ: Do all Orcon Broadband customers get access to the O Zone? All Orcon Broadband users on Orcon@home or Orcon@work plans get automatic access to the O Zone. Categories:		25/5/09
Glossary: O Zone A group of websites and services that Orcon@Home and Orcon@Work Broadband customers can browse, upload to and download from without the data counting toward their broadband data allowance. Categories: Broadband - O Zone		15/5/09
FAQ: Which sites are included in the O Zone? A list of the sites that are currently included in the O Zone. Categories: Broadband - O Zone		15/5/09
FAQ: When does the O Zone launch? The O Zone will be live from midnight on the 22nd of May, 2009. Categories: Broadband - O Zone		15/5/09
FAQ: Will you be adding more sites to the O Zone? Yes, we do intend to add more sites to the O Zone over time. Categories: Broadband - O Zone		15/5/09
FAQ: Does everything I do on the O Zone websites not count towards my data usage? Almost everything. You can surf the sites, upload and download content to and from them.There are a couple of things to be aware of though. Categories: Broadband - O Zone		15/5/09
FAQ: How do I get my website included in the O Zone? Get in touch with us, we would love to hear from you. Drop us an email (.(JavaScript must be enabled to view this email address)) and let us know that you are the owner of the site. We will get in touch with you and let you know what we need from you. Be patient with us at the moment - we have had a lot of requests. Categories: Broadband - O Zone		15/5/09
FAQ: Will you ever remove a site from the O Zone? We don't intend to remove sites from the O Zone unless if becomes necessary for a very good reason. Because these sites are owned and operated by 3rd parties (with the obvious exception of the Orcon site itself) we need to be able to reserve the right to remove them from the O Zone. Categories: Broadband - O Zone		15/5/09
FAQ: I want to suggest a site to be included in the O Zone, how do I do this? We would love to hear from you about what sites you would like to see included in the O Zone. If you have a site you would like to suggest then drop us an email: .(JavaScript must be enabled to view this email address) and we will consider it. Categories: Broadband - O Zone		15/5/09
FAQ: How do I know that the data isn't counting toward my data cap? When you log in to 'My Orcon' you will be able to see the amount of free O Zone data that you have used in your usage data (click on the little usage button next to your broadband plan). Categories: Broadband - O Zone		15/5/09
FAQ: Can I use Orcon email while overseas? Orcon Email access via overseas. Categories: Email		13/3/09
Tutorial: Voicemail User Guide (Orcon@Home): How To Check Your Voicemail Voicemail User Guide (Orcon@Home): How To Check Your Voicemail. This is for non-Orcon+ customers. Categories:		5/3/09
FAQ: I have forgotten my password, what do I do? What to do if you have forgotten your Orcon password. Categories: General		3/2/09
FAQ: What are your POP3 settings for Orcon email? The POP3 settings for Orcon email Categories: Email		3/2/09
FAQ: What are your IMAP settings for Orcon email? The IMAP settings for Orcon email Categories: Email		3/2/09
Video tutorial: Connecting Windows Vista to the Orcon Homehub via Wireless A guided video tutorial on connecting Windows Vista to the Orcon Homehub via Wireless (0 comments) Categories:		13/1/09
Video tutorial: Connecting Windows XP to the Orcon Homehub via Wireless A guided video tutorial on connecting Windows XP to the Orcon Homehub via Wireless (0 comments) Categories:		13/1/09
Video tutorial: Connecting Apple Mac to the Orcon Homehub via Wireless A guided video tutorial on connecting an Apple Mac to the Orcon Homehub via Wireless (0 comments) Categories:		12/1/09
Video tutorial: Setting up Wireless on the Orcon Homehub A guided video tutorial on setting up wireless on the Orcon Homehub (1 comment) Categories:		9/1/09
Tutorial: Upgrade to Hosted Exchange 2007 How to upgrade your account to Hosted Exchange 2007. Categories: Microsoft Hosted Exchange		16/12/08
Tutorial: Migrating to Hosted Exchange - Step 1: Exporting and backing up your email The first step is to export your existing email that you would like on your new account to our servers. You do this by exporting to a backup. This tutorial shows you how. Categories: Microsoft Hosted Exchange		16/12/08
Tutorial: Migrating to Hosted Exchange - Step 2: Synchronizing with Exchange Server Categories: Microsoft Hosted Exchange		16/12/08
Tutorial: Using formmail.cgi Formmail.cgi is a handy CGI mail parser that is installed on Orcon's Unix-based web servers. Categories: Web hosting		16/12/08
Tutorial: Migrating to Hosted Exchange - Step 3: Importing your backed up your email Categories: Microsoft Hosted Exchange		14/12/08
Video tutorial: How to run a trace route on Windows How to run a trace route on Microsoft Windows (6 comments) Categories: Broadband - Connection issues		12/12/08
FAQ: I have a question that you haven't answered, what should I do? How to let us know about a question you would like to see appear in the FAQs. Categories: General		6/12/08
FAQ: What is the 'latest tweet'? Wondering what the 'latest tweet' is that is displayed on some parts of the Orcon site? This explains what Twitter is (the service that drives the tweets). Categories: Orcon Website		3/12/08
FAQ: What are your DNS server addresses? Categories: General		2/12/08
FAQ: What is the Orcon dial-up number? 0867 55666 Categories: Dial up		2/12/08
FAQ: What are your mail server settings? The mail server settings for Orcon email. Categories: Email		1/12/08
FAQ: I am having trouble logging in to webmail Instructions on what to do if you are having trouble logging in to webmail. Categories: Email		28/11/08
Glossary: Domain Name A domain name is a name that uniquely identifies something on the Internet. The most widely known use of domain names is in email addresses and URL’s (or website addresses). For example the domain name orcon.net.nz is used in email addresses (joebloggs@orcon.net.nz) and in our URL www.orcon.net.nz Categories: Web hosting Tags: address - domain - domain name - email - hosting - website		23/10/08
Glossary: ISP ISP is an acronym that stands for Internet Service Provider. Categories: General Tags: isp		23/10/08
Glossary: Caller ID Ever had one of those calls where you just wish you knew who was calling before you picked up the phone? Well that’s what Caller ID is for! With caller ID the number of the person who is calling you is displayed on your caller ID display, allowing you to check it before you answer it. Most modern cordless phones come with a display that will display caller IDs. Otherwise you are able to purchase them separately. No more answering pesky calls from your ex or mother-in-law! Categories: Phone Tags: caller id - phone - smartphone		23/10/08
Glossary: Call Minder Call minder is like having an answering machine, but without the pesky blinking machine in the hallway. Who needs the machine when you can check your messages over the phone! Categories: Phone Tags: call minder - phone - smartpone		23/10/08
Glossary: Call Waiting Call waiting enables you to be notified of an incoming call via a series of beeps when you’re on the line to someone else. Categories: Phone Tags: call waiting - phone - smartphone		23/10/08
Glossary: Co-Location Co-location in Orcon's Datacentre offers the ultimate in reliability, performance, redundancy and security for your information. It basically enables you to store your server or servers in a safe and secure location, protected from Godzilla, nuclear attack and all manner of natural disasters. Well, it’s probably your safest bet anyway, we haven’t yet tested it for Godzilla or nuclear resistance. Categories: Web hosting Tags: co-location - data center - hosting		23/10/08
Glossary: Web Hosting The term for us looking after the files necessary for your website, and sharing them on the Internet. Categories: Web hosting Tags: hosting - website		23/10/08
Glossary: Frame Relay A business Internet connectivity solution that provides dedicated connectivity from almost anywhere in the country using the existing copper telephone network. Categories: Broadband Tags: broadband - frame		23/10/08
Glossary: UNS A business service based on the existing copper infrastructure with guaranteed levels of service. Uses SHDSL technology. Categories: Broadband Tags: broadband - high speed - uns		23/10/08

Network status

8/09/10 4:20 pm- Unscheduled Outage: iSERVE: "WWW11" Service Outage

(Resolved)

Customer support

June Dungca, Workforce Manager

articles

Search the Knowledge base

FAQ: How do I set up my mobile broadband data stick?

FAQ: Orcon Mobile International Calling Rates

FAQ: More FAQ's

FAQ: Using A Mobile Broadband USB Data Stick

FAQ: Mobile Data From Your Phone

FAQ: How To Call International Destinations From Your Mobile

FAQ: What To Do If You Lose Your Phone

FAQ: Roaming Charges & Activation

FAQ: Other Mobile Pricing

FAQ: How To View Your Mobile Bill & Email

FAQ: SETTING UP YOUR MOBILE VOICEMAIL

FAQ: Your First Bill Will Look Big - But Don't Worry

FAQ: Checking Your Mobile Plan's Usage

FAQ: What To Do When You Get Your Mobile SIM Pack

FAQ: You've Signed Up To Mobile, What Next?

FAQ: What is Cloud Computing?

FAQ: How long does it take for an Orcon Cloud to become available?

FAQ: What can I do with my Cloud computer?

FAQ: What does standby mean?

FAQ: How is Cloud Computer use billed?

FAQ: How long before I can use my server?

FAQ: Can I automatically turn the server on or off?

FAQ: How much space does each server come with?

FAQ: Do you back up the Cloud servers?

FAQ: How do I access my iSERVE webmail?

FAQ: I was an iSERVE hosting customer, where can I check my hosting statistics?

FAQ: How are your plans arranged?

FAQ: How long does it take to get connected?

FAQ: Are there any connection/set up fees?

FAQ: Can I keep my existing phone number?

FAQ: How fast will my service be?

FAQ: What are your toll and mobile charges?

FAQ: Do I need to buy any additional hardware?

FAQ: What is the minimum contract period?

FAQ: Does the speed slow down if we go over our data cap?

FAQ: Does someone come to my house to set it all up?

FAQ: Can I keep my Telecom/Vodafone/other email address?

FAQ: What’s the difference between Orcon+ Home packages and Orcon Home packages?

FAQ: What do I use my username and password for?

FAQ: Is wiring and maintenance insurance included in your plans?

FAQ: What happens when I sign up?

FAQ: If I have my home line with you do I still have to pay Telecom or another phone provider?

FAQ: Can I use my own modem?

FAQ: Why do you need my phone number to tell me your plans?

FAQ: How much is 1 Gigabyte?

FAQ: Is there a cancellation fee?

FAQ: When will our area become LLU (unbundled Orcon+)?

FAQ: Are you getting a VOIP product (phone line via internet)?

FAQ: Does Orcon do mobile?

FAQ: Do you use Telecom lines?

FAQ: Do you guys do Naked DSL?

FAQ: What will my first bill look like?

FAQ: Does the Home Hub come with software to install?

FAQ: Do you offer Virus protection (CD’s)?

FAQ: Do you offer a Toll Bar?

FAQ: How long does it take to get connected?

FAQ: What does wiring and maintenance insurance cover?

FAQ: How much does it cost to transfer my existing domain name?

Tutorial: Setting up Hosted Exchange on your iPhone

Tutorial: Call Forwarding (Orcon+): How to enable/disable Call Forwarding

FAQ: Do all Orcon Broadband customers get access to the O Zone?

Glossary: O Zone

FAQ: Which sites are included in the O Zone?

FAQ: When does the O Zone launch?

FAQ: Will you be adding more sites to the O Zone?

FAQ: Does everything I do on the O Zone websites not count towards my data usage?

FAQ: How do I get my website included in the O Zone?

FAQ: Will you ever remove a site from the O Zone?

FAQ: I want to suggest a site to be included in the O Zone, how do I do this?

FAQ: How do I know that the data isn't counting toward my data cap?

FAQ: Can I use Orcon email while overseas?

Tutorial: Voicemail User Guide (Orcon@Home): How To Check Your Voicemail

FAQ: I have forgotten my password, what do I do?

FAQ: What are your POP3 settings for Orcon email?

FAQ: What are your IMAP settings for Orcon email?

Video tutorial: Connecting Windows Vista to the Orcon Homehub via Wireless

Video tutorial: Connecting Windows XP to the Orcon Homehub via Wireless

Video tutorial: Connecting Apple Mac to the Orcon Homehub via Wireless