articles

FAQ: How do I change my spam filter settings?

How do I change my spam filter settings?

Categories: Email

FAQ: Downloadable modem installation guides

We have six modem instruction booklets. Please choose the relevant one from the files below, and you'll be away laughing.

Categories: Broadband - DSL modems

Video tutorial: Using The Orcon Slow Speeds Tool

A video tutorial of how to use our Speed Diagnostic Tool (0 comments)

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Video tutorial: How To Do A Ping Test On Windows 7 and Vista

How To Do A Ping Test On Windows 7 and Vista (0 comments)

Categories:

FAQ: Training the Orcon mail service to recognise spam

If you have an e-mail that is spam forward the e-mail as an attachment to the following email address. .(JavaScript must be enabled to view this email address)

Categories: Email

FAQ: How do I set up the iPhone app?

FAQ Orcon iPhone app

Categories: Mobile - iPhone App

FAQ: How do I access my Orcon mobile voicemail from overseas?

Accessing your Orcon mobile voicemail overseas.

Categories: Mobile Signup FAQ - Mobile

Tags: mobile - voicemail

FAQ: How Do I Set Up Email on my Orcon Mobile?

Categories: Email - Mobile

Tags: email - mobile - mobile broadband - mobile device

FAQ: How Do I Set Up MMS / PXT on my Orcon Mobile?

Categories: Mobile

Tags: mms - mobile - mobile device - pxt

FAQ: How do I enable data services on my Orcon Mobile?

Categories: Mobile

Tags: mobile - mobile data - mobile device

FAQ: How do I set up my mobile broadband data stick?

Categories: Mobile

Tags: mobile broadband - nokia - usb stick

FAQ: How do I set up email on my Orcon Mobile Broadband connection?

Categories: Mobile

Tags: email - mobile - mobile broadband - mobile data - mobile device

FAQ: Orcon Mobile International Calling Rates

Orcon Mobile International Calling Rates

Categories: Mobile Signup FAQ

FAQ: More FAQ's

Tell us what else we can add into our mobile FAQs

Categories: Mobile Signup FAQ

FAQ: Using A Mobile Broadband USB Data Stick

Using A Mobile Broadband USB Data Stick

Categories: Mobile Signup FAQ

FAQ: Mobile Data From Your Phone

Mobile Data From Your Phone

Categories: Mobile Signup FAQ

FAQ: How To Call International Destinations From Your Mobile

How To Call International Destinations From Your Mobile

Categories: Mobile Signup FAQ

FAQ: What To Do If You Lose Your Phone

What To Do If You Lose Your Phone Or Have It Stolen

Categories: Mobile Signup FAQ

FAQ: Roaming Charges & Activation

How to activate your mobile phone for roaming, and the costs you'll incur while you're away.

Categories: Mobile Signup FAQ

FAQ: Other Mobile Pricing

MMS, video calls, international texts, international calls, SIM swaps, etc

Categories: Mobile Signup FAQ

FAQ: How To View Your Mobile Bill & Email

How To View Your Mobile Bill & Email

Categories: Mobile Signup FAQ

FAQ: SETTING UP YOUR MOBILE VOICEMAIL

When your mobile phone is up and running, you will need to set up your voicemail. It takes just a few minutes to follow these 3 simple steps:

Categories: Mobile Signup FAQ

FAQ: Your First Bill Will Look Big - But Don't Worry

Your base charge billing is done month in advance from the 23rd. So your first bill will have a part month charge (from your connection date to the 23rd) and a full month charge. You're always a month ahead in your base charges.

Categories: Mobile Signup FAQ

FAQ: Checking Your Mobile Plan's Usage

At some point, you'll no doubt want to view your calling, data, and text history. To do this, just view this post

Categories: Mobile Signup FAQ

FAQ: What To Do When You Get Your Mobile SIM Pack

STEP 1: If you have a new phone, make sure you charge it completely before using it. Just to make sure you get the most out of your battery.

Categories: Mobile Signup FAQ

FAQ: You've Signed Up To Mobile, What Next?

What to expect once you've signed up to Orcon mobile

Categories: Mobile Signup FAQ

FAQ: How do I access my iSERVE webmail?

If you were an iSERVE customer you are still able to access your iSERVE webmail at http://webmail.iserve.co.nz

Categories: Email

FAQ: I was an iSERVE hosting customer, where can I check my hosting statistics?

If you were an iSERVE hosting customer you can still check your hosting statistics by visiting http://stats.iserve.net.nz/yourdomain

Categories: Web hosting

FAQ: How are your plans arranged?

How to choose a broadband & phone plan.

Categories: Broadband Signup FAQ

FAQ: How long does it take to get connected?

We pride ourselves on fast service but don’t like overpromising so prefer to tell people to allow up to 10 working days. In general it’s less than this but there are a number of variables when getting connected.

Categories: Broadband Signup FAQ

FAQ: Are there any connection/set up fees?

If you are an @home or @work broadband customer, and you sign up for a fixed term contract, we'll pick up the connection cost.

Categories: Broadband Signup FAQ

FAQ: Can I keep my existing phone number?

Absolutely. Just don’t cancel it with your old provider before getting connected with us...

Categories: Broadband Signup FAQ

FAQ: How fast will my service be?

Orcon is consistently measured at the top of the table in national performance tests run by Epitiro the national broadband monitoring service. See what will impact your speed by clicking above.

Categories: Broadband Signup FAQ

FAQ: What are your toll and mobile charges?

Click on the link to see our calling charges.

Categories: Broadband Signup FAQ

FAQ: Do I need to buy any additional hardware?

We offer free basic modem rental with most of our broadband plans. You can rent the awesome Orcon Home Hub wireless modem for just $5/month (its free with Platinum plans).

Categories: Broadband Signup FAQ

FAQ: What is the minimum contract period?

We won't tie you in to a term contract. This ensures that we provide you with such great service that you’ll never want to leave...

Categories: Broadband Signup FAQ

FAQ: Does the speed slow down if we go over our data cap?

No. We pride ourselves on providing faster broadband. It is really easy to find out how much data you have used by visiting the front page of orcon.net.nz

Categories: Broadband Signup FAQ

FAQ: Does someone come to my house to set it all up?

9 times out of 10 there is no need. It’s as simple as plugging in a phone line and logging in...

Categories: Broadband Signup FAQ

FAQ: Can I keep my Telecom/Vodafone/other email address?

We know changing email addresses is annoying. Your old provider may allow you to keep it but we recommend another solution...

Categories: Broadband Signup FAQ

FAQ: What’s the difference between Orcon+ Home packages and Orcon Home packages?

The Orcon+ home network runs through Orcon’s own ADSL2+ gear. The Orcon home network runs through a wholesale high speed nationwide network...

Categories: Broadband Signup FAQ

FAQ: What do I use my username and password for?

You need these to connect your modem to our broadband network and to log in at http://www.orcon.net.nz/my_account

Categories: Broadband Signup FAQ

FAQ: Is wiring and maintenance insurance included in your plans?

Wiring and maintenance insurance is optional, and costs $3/month.

Categories: Broadband Signup FAQ

FAQ: What happens when I sign up?

It's all very painless. Click on the title above to see the simple three step process.

Categories: Broadband Signup FAQ

FAQ: If I have my home line with you do I still have to pay Telecom or another phone provider?

Not a cent. An Orcon home line takes place of a Telecom home line.

Categories: Broadband Signup FAQ

FAQ: Can I use my own modem?

Yes if it is compatible with ADSL2+ networks...

Categories: Broadband Signup FAQ

FAQ: Why do you need my phone number to tell me your plans?

To enable you to choose a plan that's available in your area...

Categories: Broadband Signup FAQ

FAQ: How much is 1 Gigabyte?

With 1 GB you could either watch videos on Youtube for around 13 hours...

Categories: Broadband Signup FAQ

FAQ: Is there a cancellation fee?

It depends on the plan you signed up for. On some there is no cancellation fee, you just need to give one month’s notice to allow us to arrange disconnection. On other plans a $149 disconnection fee applies if you wish to leave before the end of your contract.

Categories: Broadband Signup FAQ

FAQ: When will our area become LLU (unbundled Orcon+)?

It is hard to say but if you have phone and broadband with Orcon when we unbundle your area we can switch you straight over...

Categories: Broadband Signup FAQ

FAQ: Are you getting a VOIP product (phone line via internet)?

We do have plans to offer a VOIP solution in the near future...

Categories: Broadband Signup FAQ

FAQ: Does Orcon do mobile?

Yes! We do.

Categories: Broadband Signup FAQ

FAQ: Do you use Telecom lines?

On our unbundled network (Orcon+ products) we use our own technology through Telecom’s lines. In other areas we use Telecom’s technology and lines.

Categories: Broadband Signup FAQ

FAQ: Do you guys do Naked DSL?

We do on our Orcon+ unbundled network. Look out for Purple+ (15GB for $79.95 with no phone line). Enter your phone number or address in our number checker to see if you can get this plan.

Categories: Broadband Signup FAQ

FAQ: What will my first bill look like?

Your first bill might be a little higher than you expect as it has a 1 month charge in advance plus a part month (from your activation date until the 23rd of the month).

Categories: Broadband Signup FAQ

FAQ: Does the Home Hub come with software to install?

There’s no need to install any software for the Home Hub.

Categories: Broadband Signup FAQ

FAQ: Do you offer Virus protection (CD’s)?

No, but a quick browse on Google will show you a whole bunch of great antivirus software, some of which is freely available...

Categories: Broadband Signup FAQ

FAQ: Do you offer a Toll Bar?

Not presently.

Categories: Broadband Signup FAQ

FAQ: How long does it take to get connected?

How long does it take to get connected?

Categories: Broadband Signup FAQ

FAQ: What does wiring and maintenance insurance cover?

A description of what Orcon's wiring and maintenance insurance covers.

Categories: Phone

FAQ: How much does it cost to transfer my existing domain name?

There is no charge for transferring your existing domain name to Orcon, however you will need to pay a new registration fee once it is transferred, regardless of how long you registration with your previous domain registrar has to run.

Categories: Domain Names

Tutorial: Setting up Hosted Exchange on your iPhone

How to set up Hosted Exchange on your Apple iPhone.

Categories: Microsoft Hosted Exchange

Tutorial: Call Forwarding (Orcon+): How to enable/disable Call Forwarding

How to enable/disable call forwarding on the Orcon+ network.

Categories: Phone

FAQ: Do all Orcon Broadband customers get access to the O Zone?

All Orcon Broadband users on Orcon@home or Orcon@work plans get automatic access to the O Zone.

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Glossary: O Zone

A group of websites and services that Orcon@Home and Orcon@Work Broadband customers can browse, upload to and download from without the data counting toward their broadband data allowance.

Categories: Broadband - O Zone

FAQ: Which sites are included in the O Zone?

A list of the sites that are currently included in the O Zone.

Categories: Broadband - O Zone

FAQ: When does the O Zone launch?

The O Zone will be live from midnight on the 22nd of May, 2009.

Categories: Broadband - O Zone

FAQ: Will you be adding more sites to the O Zone?

Yes, we do intend to add more sites to the O Zone over time.

Categories: Broadband - O Zone

FAQ: Does everything I do on the O Zone websites not count towards my data usage?

Almost everything. You can surf the sites, upload and download content to and from them.There are a couple of things to be aware of though.

Categories: Broadband - O Zone

FAQ: How do I get my website included in the O Zone?

Get in touch with us, we would love to hear from you. Drop us an email (.(JavaScript must be enabled to view this email address)) and let us know that you are the owner of the site. We will get in touch with you and let you know what we need from you. Be patient with us at the moment - we have had a lot of requests.

Categories: Broadband - O Zone

FAQ: Will you ever remove a site from the O Zone?

We don't intend to remove sites from the O Zone unless if becomes necessary for a very good reason. Because these sites are owned and operated by 3rd parties (with the obvious exception of the Orcon site itself) we need to be able to reserve the right to remove them from the O Zone.

Categories: Broadband - O Zone

FAQ: I want to suggest a site to be included in the O Zone, how do I do this?

We would love to hear from you about what sites you would like to see included in the O Zone. If you have a site you would like to suggest then drop us an email: .(JavaScript must be enabled to view this email address) and we will consider it.

Categories: Broadband - O Zone

FAQ: How do I know that the data isn't counting toward my data cap?

When you log in to 'My Orcon' you will be able to see the amount of free O Zone data that you have used in your usage data (click on the little usage button next to your broadband plan).

Categories: Broadband - O Zone

FAQ: Can I use Orcon email while overseas?

Orcon Email access via overseas.

Categories: Email

Tutorial: Voicemail User Guide (Orcon@Home): How To Check Your Voicemail

Voicemail User Guide (Orcon@Home): How To Check Your Voicemail. This is for non-Orcon+ customers.

Categories:

FAQ: I have forgotten my password, what do I do?

What to do if you have forgotten your Orcon password.

Categories: General

FAQ: What are your POP3 settings for Orcon email?

The POP3 settings for Orcon email

Categories: Email

FAQ: What are your IMAP settings for Orcon email?

The IMAP settings for Orcon email

Categories: Email

Video tutorial: Connecting Windows Vista to the Orcon Homehub via Wireless

A guided video tutorial on connecting Windows Vista to the Orcon Homehub via Wireless (0 comments)

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Video tutorial: Connecting Windows XP to the Orcon Homehub via Wireless

A guided video tutorial on connecting Windows XP to the Orcon Homehub via Wireless (0 comments)

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Video tutorial: Connecting Apple Mac to the Orcon Homehub via Wireless

A guided video tutorial on connecting an Apple Mac to the Orcon Homehub via Wireless (0 comments)

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Video tutorial: Setting up Wireless on the Orcon Homehub

A guided video tutorial on setting up wireless on the Orcon Homehub (1 comment)

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Tutorial: Upgrade to Hosted Exchange 2007

How to upgrade your account to Hosted Exchange 2007.

Categories: Microsoft Hosted Exchange

Tutorial: Migrating to Hosted Exchange - Step 1: Exporting and backing up your email

The first step is to export your existing email that you would like on your new account to our servers. You do this by exporting to a backup. This tutorial shows you how.

Categories: Microsoft Hosted Exchange

Tutorial: Migrating to Hosted Exchange - Step 2: Synchronizing with Exchange Server

Categories: Microsoft Hosted Exchange

Tutorial: Using formmail.cgi

Formmail.cgi is a handy CGI mail parser that is installed on Orcon's Unix-based web servers.

Categories: Web hosting

Tutorial: Migrating to Hosted Exchange - Step 3: Importing your backed up your email

Categories: Microsoft Hosted Exchange

Video tutorial: How to run a trace route on Windows

How to run a trace route on Microsoft Windows (6 comments)

Categories: Broadband - Connection issues

FAQ: I have a question that you haven't answered, what should I do?

How to let us know about a question you would like to see appear in the FAQs.

Categories: General

FAQ: What is the 'latest tweet'?

Wondering what the 'latest tweet' is that is displayed on some parts of the Orcon site? This explains what Twitter is (the service that drives the tweets).

Categories: Orcon Website

FAQ: What are your DNS server addresses?

Categories: General

FAQ: What is the Orcon dial-up number?

0867 55666

Categories: Dial up

FAQ: What are your mail server settings?

The mail server settings for Orcon email.

Categories: Email

FAQ: I am having trouble logging in to webmail

Instructions on what to do if you are having trouble logging in to webmail.

Categories: Email

Glossary: Domain Name

A domain name is a name that uniquely identifies something on the Internet. The most widely known use of domain names is in email addresses and URL’s (or website addresses). For example the domain name orcon.net.nz is used in email addresses (joebloggs@orcon.net.nz) and in our URL www.orcon.net.nz

Categories: Web hosting

Tags: address - domain - domain name - email - hosting - website

Glossary: ISP

ISP is an acronym that stands for Internet Service Provider.

Categories: General

Tags: isp

Glossary: Caller ID

Ever had one of those calls where you just wish you knew who was calling before you picked up the phone? Well that’s what Caller ID is for! With caller ID the number of the person who is calling you is displayed on your caller ID display, allowing you to check it before you answer it. Most modern cordless phones come with a display that will display caller IDs. Otherwise you are able to purchase them separately. No more answering pesky calls from your ex or mother-in-law!

Categories: Phone

Tags: caller id - phone - smartphone

Glossary: Call Minder

Call minder is like having an answering machine, but without the pesky blinking machine in the hallway. Who needs the machine when you can check your messages over the phone!

Categories: Phone

Tags: call minder - phone - smartpone

Glossary: Call Waiting

Call waiting enables you to be notified of an incoming call via a series of beeps when you’re on the line to someone else.

Categories: Phone

Tags: call waiting - phone - smartphone

Glossary: Co-Location

Co-location in Orcon's Datacentre offers the ultimate in reliability, performance, redundancy and security for your information. It basically enables you to store your server or servers in a safe and secure location, protected from Godzilla, nuclear attack and all manner of natural disasters. Well, it’s probably your safest bet anyway, we haven’t yet tested it for Godzilla or nuclear resistance.

Categories: Web hosting

Tags: co-location - data center - hosting

Glossary: Web Hosting

The term for us looking after the files necessary for your website, and sharing them on the Internet.

Categories: Web hosting

Tags: hosting - website