Terms and Conditions
1. The Registrar's Obligations
We agree that we will:
1.1 comply with all .nz policies and accurately represent these to you;
1.2 disclose accurately and completely all our terms and conditions associated with your use of our services to register and maintain a domain name sought to be used by you, including price and billing information;
1.3 comply with your lawful directions in a diligent and timely manner regarding your domain name(s), (for example, registration, cancellation, amendment, deletion, and associated technical support and billing);
1.4 process any new domain name registrations with the applicable registry within 3 hours from the time we receive all the information required to complete a registration if it is within our advertised business hours of 8am - 8pm, Monday-Friday, and otherwise within 3 hours of the next business day;
1.5 notify you of the registration of your domain name(s), including the details of: the domain name, your contact details, our contact details, the registration period, the unique authentication ID or other applicable passwords for your domain name and your obligations as a registrant;
1.6 arrange for correction of any error in the information in the applicable register about any domain name registered to you when requested;
1.7 provide to you, or to someone we reasonably believe to be acting on your behalf, the unique authentication ID for your domain name when requested and for no charge;
1.8 use your personal information only as authorised by you; take all reasonable steps to safeguard and protect all information about you stored in our databases and system(s);
1.9 comply with any order of any authority having jurisdiction regarding any domain name registered to you;
1.10 use our best endeavours to deal with any complaints you may have about the services we provide for you.