Terms and Conditions

Rural Broadband Terms and Conditions

  1. These terms and conditions apply to all Orcon customers who receive the Rural Broadband service.
  2. If you are a new Rural Broadband customer, you will have to pay a connection fee and any applicable installation and equipment costs to use the Rural Broadband service.
  3. The standard Rural Broadband Equipment includes the SIU (Service Interface Unit, Coaxial Cable, Antenna and ethernet cable).
  4. The standard installation service for Rural Broadband involves setting up the Rural Broadband Equipment at your location and configuring your PC, which includes a demonstration of Rural Broadband broadband.
  5. The cost of the Rural Broadband Equipment and the standard Installation service cost will be set out on the Orcon website or you can contact Orcon on 0800 13 20 20 for information on these costs.
  6. In order to gain required signal strength for the Rural Broadband service, additional equipment and installation work may be required at an additional cost. If this is the case we will inform you, and we will not carry out any additional work until we have received approval from you.
  7. Your Rural Broadband charges will appear as part of your monthly Orcon bill. Charges will include any applicable one-off installation and equipment charges, the Rural Broadband monthly fee (which is billed one month in advance) and a fee for any usage beyond your plan allowance (which is billed one month in arrears).
  8. Rural Broadband usage charges are recorded in your Orcon bill.
  9. If you want Rural Broadband transferred to a new telephone line or location you will have to pay connection and installation fees.
  10. Each of the Rural Broadband plans will be described in its own set of product pages and in the relevant section on the Orcon website and also in the Frequently Asked Questions sections (describing the service) and these are deemed to be included as part of these terms and conditions.
  11. Rural Broadband is not available in all areas. Note that we will not be able to establish whether your location will be suitable for receiving the Rural Broadband service until an accredited technician has carried out an assessment at your location.
  12. Megabyte usage is based on the amount of data transferred through your Rural Broadband connection (both uploading and downloading).
  13. Because Rural Broadband is delivered through the air it can be susceptible to weather conditions, such as snow and rain storms, between where you live and the tower where your signal is received and sent from. Similarly, trees, new buildings, alterations or large objects such as farm machinery in the signal path between the antenna and the signal tower may degrade the signal.
  14. Rural Broadband can only be used on a computer that meets certain minimum system requirements.
  15. Rural Broadband comes with standard equipment that will require installation by an authorised technician at your location. Additional equipment and installation work may be required at an additional cost, as referred to above.
  16. The access speeds for Rural Broadband plans are estimates only. Actual speeds may vary.
  17. The Rural Broadband usage meter is available for you to check on your megabyte usage in the “My Account” section of the Orcon website.
  18. Rural Broadband usage alerts are sent out by email to your Rural Broadband email account to inform you after you have exceeded certain levels relating to your monthly megabyte allowance. You will receive Rural Broadband usage alerts by email automatically if you are a Rural Broadband customer. A usage alert will be sent to you after you have exceeded 80 percent and 120 percent of you monthly megabyte limit (or only after you have reached 120 percent, if you exceed both levels in the same 24 hour period). Usage alerts are sent out to Rural Broadband customers once per day, so it is possible that there will be a delay of up to 24 hours from the time you exceed 80 or 120 percent of your megabyte usage limit, and when you are sent a usage alert email informing you of this. Usage alerts are designed to help you to keep tabs on your megabyte usage, but ultimately it is your responsibility to monitor how many megabytes you have used. You can change the email address that your usage alerts are sent to any time you're online.
  19. An expert Rural Broadband Contact Centre is available on 0800 13 20 20 from 8:30am to 10:00pm, Monday to Friday, to assist with your Rural Broadband queries.