Terms and Conditions
Phone Support
Written by Administrator
Thursday, 17 April 2008
3.1 If you are having problems with your Orcon Broadband connection, or if you are experiencing problems of a more general nature, you can call our Help Desk on 0800 13 14 15 for support. The Help Desk hours are advertised on our website. We will do everything we can to help you. However, in some circumstances, the Help Desk may not be able to provide support in relation to your particular operating system.
3.2 Orcon does not have any obligation to provide support to you where:
- The fault is with your computer, communications equipment, your wireless LAN network, your software (except for software provided by us) your phone line (unless provided by us) or any other part of the Internet not forming part of our network.
- you use the service incorrectly
- an event occurs which is beyond our reasonable control.