Orcon customers experiencing delays in broadband installation and physical fault resolution

As you may be aware one of our suppliers, Chorus, is in the process of trying to resolve a dispute with their sub-contractors. This has lead to industrial action, which in turn is causing delays for Orcon customers trying to get a new broadband connection, or those who have a fault.

Chorus recently announced a new structure for the way they work with the companies that are contracted to service the copper network over which we deliver our broadband and phone services. This has resulted in their sub-contractors making the decision to launch industrial action.

This means that Orcon customers are currently experiencing delays when work is required to be carried out by Chorus - particularly when a new broadband installation is required, or a physical fault needs attention. In turn our call center is under pressure as our customers call to find out what is happening with their orders/faults.

We are working with Chorus to ensure that this situation has the least impact possible and is resolved as quickly as possible. They are acutely aware of the impact this is having on us and our customers.

As always, ensuring the best possible service for our customers is our highest priority. We are doing all we can to reduce the impact this has, but unfortunately some delay is inevitable. We thank you for your patience and understanding.

We will be sure to update the website with any developments.